Copper Flats Apartments — Attraction in Aurora

Looks nice, from a quick glance. Please read and understand your lease agreement, they make No concessions. Two months notice to vacate. I have a seven month contract, to relocate for work would cost me $5,000 walk away. I have been locked out of my complex for over a month, because gate remotes do not work or gates, including walk throughs gates are inoperable. If I leave early in the morning I can't get back to my apartment because remotes do not work. Gate by office is repeatedly broken. Trash is an issue. Barking dogs. Cars being worked on. Looks good from street, Management never seen walking property, so it looks good around the office, but elsewhere could be better. The one bedroom has very little storage. No view except neighbors patios. All units have spring loaded hinges, so doors slam alot. Kitchen sinks are shallow, cabinets are so high you need a stool to reach. Bottom cabinets have half shelves, reducing storage. Bedroom closet shelves do not work well, top rack so high you need a stool to reach, not functional on a day to day basis. Bathroom is the smallest I have ever had in a one bedroom apartment. They show you model apartment, which is a two bedroom, and tell you one bedrooms are the same size bath, that is not true. They did not have a one bedroom model to show, wonder why . Plan on a small dining table because washer/dryer faces dining area. Kitchen lights totally suck. If you do not use a fireplace it is a wasted space because it is part of living room wall space. Floor in bedroom makes a lot of noise, fun for the people below. Our unit has a stale cigarette smell constantly. Found air fragrance pads in air filter compartment, possibly because of smell. For the money I will shop more carefully when i leave here . EDDIE, I have read reviews by others and you say you are proactive, prove it. I turned in a notice about all the lights that are burned out, 20 just on the garages. Building lights, carport lights . Almost one month later lighting issues are the same. Really ! What does it take. We pay our rent every month and should expect property to be maintained. And stop making people look stupid by telling them you will show them how to use a remote for the gates. Try fixing the gates, including the walk thru gates. Don't blow smoke, just fix people's issues and you will have people begging to live here. You have an opportunity to do better, Will You ? Roll up your sleeves and SHOW US, your tenants that you truly mean what you say. Working on parking, really ? How hard is it. I know you have other properties that have similar issues. I have a parking sticker that tells security that i live here. Hanging placards are passed around and are stolen. Window decals are just not that hard. I have witnessed people parking here during the day that ride share with other tenants. So when I come home to park, their vehicles are still here. Yea ! Oh well, we are not parking police. Really. ? Do it because it is the right thing to do for your tenants. We'll work on it. Really ? Actions speak loudly. Oh yes, thank you for towing my vehicle because I had an off day and I forgot to hang my placard, one time, one time. This is private property and my vehicle could have been registered by this property, given me an ugly warning. You could have. No , tow it, make your tenants day. Just a sticker would say yes I live here and I irresponsibly parked , put a notice on my windshield, but tow me cause I'm perfect in every way. Give your tenants some respect. Walk the unit Before you take possession. Then have the unit available. It is to late, if the unit is not available, notice has been given to your old complex, and your unit is not ready till your move - in day. Or, we cannot show you your unit because I am the only one here today, and I just don't feel like walking that far, so I will show you something similar. And yes Eddie, I will miss work to talk to you !...

ABSOLUTELY DO NOT RENT HERE!! I have lived here for about a year and a half. As of October 2013 this establishment came under new management (Greystar) and there have been countless issues since then. After taking months to reset up their online rent payment system, the system continues to fail and every month you must go into the office to pay your rent. This is especially inconvenient when there is only one employee and you are told that you must come back later to pay your rent if you do not want to pay late fees. On top of that, when you do pay in person, there have been multiple occasions where they claim they lost your payment and then try to charge you late fees. If you travel a lot or may not be here the 1st of every month, then be warned.

Besides extreme difficulty in paying rent (a basic action when renting) since Copper Flats has come under new management (Greystar) the following additional items have been issues:

Further Billing Headaches: -Utilities also went up when Greystar took over. They claim it had to do with how their system calculated the utilities but never notified any residents (unless you complained), did not notify anyone when (or if) it was ever resolved, would not back-pay people for the period of time it was drastically increased, and would not provide documentation to verify the increase. Further, when I contacted them to request numbers to calculate what I should owe based on my legally binding lease, they refused to reply to my email at all. -Management has failed to reply to multiple emails I have sent regarding issues (all written much "nicer" than this review), and when they have often times reply with a snotty statement. -Management and the customer facing employees all never seem to be able to do anything about any problems cited. They seem desperately helpless to call their higher management to get anything done. This is the opposite of the previous management who would do whatever they could to make you feel taken care of and get things right.

Security problems: -The gate (the main "security" to the premise) is not closed nightly or on the weekends, leaving the entire facility completely open. I had an instance of a homeless person living in the vacant apartment next to me. What is worse, is that the police had to come to remove the man, but the very next day Copper Flats had no report of the incident even occurring. -The key "swipes" to get into walking areas of the complex and into the "workout" room etc haven't worked properly since Greystar took over, but they worked fine before. -One entire section of the mailboxes were broken and it took Greystar at least a month to get this fixed. During such time, you could only get your mail during the office hours because they were keeping it there.

Maintenance Issues: -Maintenance of the facility has drastically dropped. Under previous management, all walkways were constantly kept clean, any issues were addressed within an hour or two, and even when we faced massive flooding they were right on top of helping everyone as fast as possible. Now, under Greystar, it snows and it doesn't get cleared for 2 days, the leaves in the fall weren't cleaned up for days, dog droppings are left on the sidewalks, and litter is not taken care of as it was previously.

Overall the facility is great, but the management couldn't be much worse. Please keep in mind this acquisition took place in October, so any reviews you see previous to then would be very different (I loved it before the new...

This is the absolute worst place that I’ve ever lived. We should have known better when we requested to see the apartment before moving in and were denied…

Upon move-in there were all kinds of problems with our apartment. it was not clean and there were all kinds of problems that needed to be fixed. The leasing office said that they would get those matters taken care of however it took months of us calling them for updates for them to tell us that we needed to submit our own request online. That is this is no problem, however telling us for months that you all were fixing these problems and weren’t, is the problem. STILL Every week something new breaks and needs to be replaced. The one good thing is they respond pretty fast to maintenance requests. However, some of the workers are quite rude and do not care what you have going on at the time of repair. When my alarms needs to be replaced they ran multiple tests after I asked them to come back later because I had a sleeping baby. They disregarded that and scared my baby awake.

Upon moving in our upstairs neighbor had a dog that would piss all over the patio, which would get on ours. The apartment complex did nothing about it and every time we complained they would say that we needed to provide pictures and videos of the incidents. Even after doing all of this nothing was done. Those same neighbors were abusive to each other despite having a young girl and a newborn in the house. Multiple people living in These apartment would call the cops and make complaints but nothing was ever done. I was recently informed that the mother is now in the hospital from injuries sustained from a recent beating. I truly believe if the apartment had intervened , the young lady could have gotten the help she really needed. They have recently moved out and the maintenance team redoing their apartment is so inconsiderate. They obviously had a lot of damage to their apartment, so the construction team redoing their apartment is so loud that I can’t even take meeting at home. You would think they would give some kind of notice that construction is happening directly above me but no. I had to speak to the construction team myself and figure out their decile just so I can move my work meetings around. As someone who pays to live here, I should not have to that to get peace in my own home.

Furthermore, we have witnessed and been victims to multiple robberies and acts of theft. The community is supposed to to be gated but that is just for show. There is suppose to be surveillance but that’s a lie. The unhoused community behind the apartments run ramped and steal from and destroy personal property on a regular basis. This has gone unregulated the entire time we have lived here. The homeless are benefiting from the hard work of the people who actually live here.

Lastly a cherry on top of the bullshit experience, We were charged months for valet trash pick up yet we’re not receiving those services, we didn’t even have a trashcan.

This apartment has a complete blind eye to the problems within the apartment community and couldn’t care any less to improve this place. Do not waste your time even looking at this place. Rent is affordableish but all the other problems are not worth your peace of mind or the money...