Holiday Inn Express & Suites Denver Aurora Medical Campus — Hotel in Aurora

I was station at Fitzsimons Army Medical Center and Buckley Airbase is not five minutes away. Let’s try twenty to twenty-five minutes and that depends on your direct and traffic.||2. I arrived on December 24, 2024 for a scheduled medical appointment the following week. On December 25th a note had been slipped under the door saying “no cleaning of rooms.” Nothing posted at the counter upon check in nor did the desk check in say anything on December 24th.||3. Bathtub had a dark ring around it from not being cleaned from the onset. ||4. Room stayed dirty for two days. You have to personally ask for it to be fully cleaned. Nothing is mention on their website about asking to be cleaned. They want you to leave the room during their stated cleaning session which does not occur. ||5. Floor was NEVER cleaned during my entire stay for eight days.||6. Some of the housekeeping employees does understand a ENGLISH WORD. ||7. Called the corporate office and made and a complaint. The housekeeping manager engaged me for an argument and being to say “why did you call corporate I have to answer those complaints.||8. Had an issue with a guess and had to fully explain the racist ruddiness of the Individual. I was told to calm down by the front desk representative. She played the race card game in full view. ||9. If you have small kids or major health issues with your back or legs the beds are too high. As a person being 57 inches the matters reached my lower buttocks standing up.||10. Extremely small towel space while setting down. If you have large legs or bigger size forget it. Don’t forget to close the commode led while flushing because the water will flash up and out.||11. Thin cheap bath towels and clothes. The pillows stinky! The wash clothes are like rubbing your bare hands on your face. They are just that thin. The Dollar General store ones are much thicker.||12. Small trash cans are less than the size of a kid’s soccer ball. ||13. Staff gets offended if you bring issues to their attention. I informed them about cold water for coffee and was told the water had been placed in the pot. Called maintenance about the refrigerator not being cold. He arrived and stated the reason was I had adjusted the temperature to the number seven setting. Any one that’s mechanical inclined knows about PSI and seven is high. He adjusted it to zero almost. ||14. One gust had a dog in the dining area where you eat your food.||15. The breakfast is not for vegetarian. If you are looking for sugar and fat that is the place.||16. Staff are not as friendly as you...

I was station at Fitzsimons Army Medical Center and Buckley Airbase is not five minutes away. Let’s try twenty to twenty-five minutes and that depends on your direct and traffic.||2. I arrived on December 24, 2024 for a scheduled medical appointment the following week. On December 25th a note had been slipped under the door saying “no cleaning of rooms.” Nothing posted at the counter upon check in nor did the desk check in say anything on December 24th.||3. Bathtub had a dark ring around it from not being cleaned from the onset. ||4. Room stayed dirty for two days. You have to personally ask for it to be fully cleaned. Nothing is mention on their website about asking to be cleaned. They want you to leave the room during their stated cleaning session which does not occur. ||5. Floor was NEVER cleaned during my entire stay for eight days.||6. Some of the housekeeping employees does understand a ENGLISH WORD. ||7. Called the corporate office and made and a complaint. The housekeeping manager engaged me for an argument and being to say “why did you call corporate I have to answer those complaints.||8. Had an issue with a guess and had to fully explain the racist ruddiness of the Individual. I was told to calm down by the front desk representative. She played the race card game in full view. ||9. If you have small kids or major health issues with your back or legs the beds are too high. As a person being 57 inches the matters reached my lower buttocks standing up.||10. Extremely small towel space while setting down. If you have large legs or bigger size forget it. Don’t forget to close the commode led while flushing because the water will flash up and out.||11. Thin cheap bath towels and clothes. The pillows stinky! The wash clothes are like rubbing your bare hands on your face. They are just that thin. The Dollar General store ones are much thicker.||12. Small trash cans are less than the size of a kid’s soccer ball. ||13. Staff gets offended if you bring issues to their attention. I informed them about cold water for coffee and was told the water had been placed in the pot. Called maintenance about the refrigerator not being cold. He arrived and stated the reason was I had adjusted the temperature to the number seven setting. Any one that’s mechanical inclined knows about PSI and seven is high. He adjusted it to zero almost. ||14. One gust had a dog in the dining area where you eat your food.||15. The breakfast is not for vegetarian. If you are looking for sugar and fat that is the place.||16. Staff are not as friendly as you...

At check in the night adit guy was supper friendly and verry helpfully we checked in at 2an am he offered to make it 1pm check out... fast forward as a previous employee of ihg I understand and know the rules my baby 18 month old pucked allover the bed my husband knows the charge foe stain linens due to staying and being employeed there the front desk staff beleve her name was Anna she was very clue less so was her manager with braces they tried not giving me Staind lines and cleaning supplies I had to get ferm with them then she v said the latest we could do was 12pm and then tried lieing saying that's policy I said bless your heart your living only reason your manager or gm told you that is because the number of check outs you have and lack of house keepers... then after finaly getting the so call manger with braces who looked to be 13 years old and had no idea about anything called housekeeping and got staind towels so I could clean up mess ihg should really invest in paper towels if there not going to supply awayvto clean up messes made by young autistic children she then said I wouldn't be charged I said listen lady I'm not stupid your not keeping my deposit because the white towels sheets and devat cover got toddler puck on them them after 45m of my husband then self addressing issues we finally got somewhere wait there's more 12pm cam so we went to check out every ihg has ability to change card payment to cash at check out she flat out told me no we don't except cash at all like I said even night audit guy new this and said yes ma'am you can so after I said get your manager a blond headed chunkyer dude came out and then apologized for her ignorance and all the issues I had I washed all lines by hand left in shower and cleaned baked own trash to get deposite and money for room put back on card he said depends on ur bank I looked at him and said you have to check it out in system and approve refund back to card he then kept apologizing to his untrained staff member instead of apologizing to me... the only good thing about the location or experience was the gentleman who checked us in and breakfast options were above standard they have soy milk which allowed my lactose intolerant 21m old to have milk and other great breakfast options and the 2 Hispanic hose keeping managers or team leaders that brought me stained rags and cleaning spray I wouldn't recommend this place to any mother and child traveling by them self naborhood is...