Breed & Company — Attraction in Austin

We had a horrible customer service experience like many others have mentioned. The store is great but the customer service is terrible. Ours is specifically with the employee Eduardo. We asked him how his day was at check out and he went on a long talk about how horrible working retail in the holidays is. I was purchasing six mugs that were wrapped up for me and I asked to look at one of the mugs to make sure they were the ones I wanted and he gave me serious attitude. It was a gift and I wanted to make sure it was right. I then wanted to buy a Fir dish soap which he told me was not on holiday discount (I had been in the store 2 days prior and was given the holiday discount on the exact same item without even asking). When we had purchased all of our items we said “when we were here 2 days ago they gave us a student discount...can we use it again?” my husband showed his ID which is for MIT and we were told sorry it’s only for UT students. I have never seen a student discount specific to one school?? He said “I’ll be sure to tell my manager that this does not count” He was just so rude and condescending. It’s unfortunate so many people have issues with the employees because it is a nice store. I have never been treated so poorly by an employee as Eduardo...

I went to Breed's looking for a couple of sizes of A/C filters Breed's had one but not the other, an 18x30. I wanted 2 replacement 3 way lamp sockets. That part of the electrical section has not seen any housekeeping for a long time. After piling through everything in the area I found one in an open package. That whole section is a mess and poorly stocked. I wanted a couple of F40T12/CW bulbs. I found one in a 2-pack that had been opened and somebody took one and left the other. In addition in that section there were 4 used fluorescent bulbs, blackened ends and all. Again, terrible housekeeping! Who lets used bulbs sit on their shelves? I also wanted a nylon US flag. A very nice man helped me find them. I told him about the electrical section and his answer was that was going to be reset at some point in time. Come on Breed's! What about today? Their chocolate candy section does look very nice though if you are in to that sort of thing in a hardware store. For me I prefer to have a hardware store that keeps up on hardware items so that I can finish...

I shopped here quite a bit because it’s the closest store to my house. Prices are extremely high but I put up with it because of convenience. Today I had flatted on my bike on my way home from work and forgot my pump. Luckily I was right by the Ace so I figured my “friendly hardware store” would let me air up my tire and cruise home. The guy behind the counter got obviously annoyed with me and told me to leave my bike outside. He said they have pumps but I would have to buy one to use it. The dude was short with me and unfriendly. Maybe some will say I’m being entitled by expecting them to let me use an air pump, but I also know that doing small act of kindness go a long way and if the shoe was on the other foot I would 100% let him use my pump. Instead I got home to my family late because I had to walk 2 miles home. The guy wasn’t even polite about telling me no. This place is stuck up...