Clinical Pathology Laboratories (CPL) - Medical Arts Square — Attraction in Austin

This location is by far the worst CPL I have been to in this area. I had 2 big issues with them, which were both costly and dangerous.

The first one, from the best that I can remember, was on September 23rd. The wrong lab tests were run and I didn't get the results until the next day, despite the need for urgency clearly stated on the lab slip. Unfortunately certain levels had dropped dramatically and there was the potential that I could have had a very bad thing happen had we found out much later. This was the point at which I vowed to not go back to that location unless there was truly no other choice.

The second is something I just found out about. On October 14th and on November 4th, I had to return to that location because of a scheduling and transportation issue and it was my only option for those days. I recently received 2 bills in the mail - one for $296.75 and one for $151.25. When I called to find out why I owed this money, I found out that this location never indicated that I had insurance, despite the fact that I have given my insurance information on a number of occasions and I always verify it with them.

In addition to these issues, they rarely are able to locate my electronic lab records (even though my doctor's office told me to tell them where to look), they're consistently rude, and frequently running late. I'm consistently shocked at their incompetence and feel that something finally needs to be said, because it's dangerous, expensive,...

If I could rate lower than 1 star I would. Back in July we visited this lab so my daughter could have her blood drawn. First off the staff was not friendly at all, and bordered on being rude. Secondly, we had a student attempt to draw my daughter's blood. I was asked beforehand if it would be ok for a student to draw her blood, and I was ok with it because usually students have some idea of what they are doing. This particular student did not. She poked and prodded on my 10 year old daughter's arm for what seemed like forever and was never able to find the vein. At one point she tried again and took her glove off. After many attempts I insisted that someone with more experience take over. You would think that the lady that took over would be personable given what had just happened, but, no, she acted annoyed that she had to stop what she was doing and was not friendly or personable AT ALL. As if that wasn't bad enough. They mixed up my daughter's results with someone else's so no lab results were returned to the doctor. ADD TO THAT, CPL had the nerve to send me a bill! I will NEVER use this lab again even though it is steps away from my daughter's...

The parking lot is a nightmare (didn’t take off any stars for that since it’s not CPL’s fault, just a note).

I had an appointment to get blood drawn for the antibody study. I couldn’t find the confirmation number anywhere, which is on me. I called and the phone just rang and rang. Finally I decided to head over early. When I got there I tried to explain but the woman at the desk rudely said she couldn’t help and and just to make an appointment and wait in line. Which, okay, I messed up though I didn’t think she needed to be so rude and it would have helped them to fill an appointment slot, but whatever.

Then she announces they’re just not doing the antibody test, which is what I was there for. She was peeved and basically said she did plenty already and the computer was slow. Which I get having a bad day. But UT is surely paying CPL quite mightily to processes all of these. If that is causing an issue for this woman it should be taken up with her boss, because CPL made the deal, and not taken out on the customers. I scheduled an appointment at a new location, but it won’t be for several days and I’m worried about missing out...