LensCrafters — Attraction in Austin

I have ocd and I'm a very picky person. I'm also very persistent on looking at reviews before I choose a place. As soon as I entered, I was greeted by sweet individuals. I went in while waiting for my eyes to dilate. Sarah was so kind and helpful prior to her shift ending. She was giving suggestions. Trying to help find something I liked similar to my previous pair. After finishing my eye exam, I returned and was greeted by Rachel. Rachel was Absolutely Amazing! Not only did she help others but spent alot of time helping my decision. I had 8 pairs I was considering and she helped me choose 3 pairs. She took the time to go through each pair with me.How they looked and was so kind. I was very time consuming and she was so patient. She talked with me about lenses and made sure I got the ones I wanted. She was always very prompt on getting them made. I thought I'd have to wait 7 to 10 days. Besides the pair that had to be ordered. She had both pairs ready the next day! I was confused on my receipt so the following day, she went over it with me to help me understand. Sarah was there the next day as well, she complimented the glasses I had chosen. Laura also was very helpful and gave a few knowledgeable things. Also, later that night, I wanted to make sure about the lenses on a pair so I called and Joe answered the phone. He was so kind and prompt in finding the answer I needed. This entire staff is just Absolutely Amazing. It's rare to find good employment. Especially, prompt, caring and patient. Yet, the entire staff is just great. This has literally been the best experience with any business I have ever been too. I couldn't thank Rachel enough for being so helpful and kind to me. I definitely recommend going here. If they could receive 10 stars I'd definitely give them that. I'm telling you, if you're weighing options look no further. You won't be disappointed. You will definitely get what you're looking for and in a timely manner. Thank yall again!...

Some troubling observations:

.) Middle Eastern lady walks in. Store is busy. She starts looking around. .) When it is finally supposed to be her turn, salesperson skips her. Doesn't LensCrafters have a way to figure out whose turn it is? When salesperson was made aware whose turn it is, salesperson recommends a section for the customer to view. .) Some time goes by, and store empties out. At one point, the saleslady was the only LensCrafters employee in the showroom. .) Caucasian lady walks in. .) Salesperson tries to juggle two customers, and eventually pays more attention to the Caucasian lady leaving the middle eastern lady to once again look around unattended. .) Salesperson VOLUNTARILY shares "hidden Versace" glasses to Caucasian lady .) When asked why she didn't show them to the Middle Eastern lady, her response was something to the effect of she was previously assaulted and doesn't volunteer Versace glasses to everyone. I'm not sure how you "qualify" to see all glasses?!? Management may choose to review policies about "qualifications" of seeing "special glasses". .) Once Middle Eastern lady picked out a few glasses, and was ready for "side by side pictures", sales lady dropped the Caucasian customer and focused 100% of her attention to the Middle Eastern lady. It's almost as if initially she didn't think that the Middle Eastern lady would buy, and tried to focus on the "more likely buyer". I feel that once she saw dollar signs, she re-adjusted her attention.

Separately, during conversation, salesperson called Middle Eastern Customer "cute and tiny". She is lucky that the customer ignored that statement and didn't turn around and call her "huge". I think that would have been an appropriate lesson for the salesperson to learn, but the customer chose...

I was a first time glasses wearer and had a few questions about the differences between online and in store pricing (online was cheaper) and the assistant couldn’t explain why it was more expensive and was very combative when I asked why it was 40 dollars more in store. On top of that they said they lost my measurements that they took the last time I was in and when I inquired if my prescription was saved on the quote or not she rudely flipped around the tablet and said “you can check for yourself AND look at the lenses” “I don’t know why I’d put the wrong prescription in your glasses” I even tried to explain to her I’ve never worn glasses before so this is all new to me but she cut me off and said “well you were questioning me so look for yourself”. On top of THAT I wanted to use care credit and no one in the store could figure out how to run the card. After three days of calls and coming back to the store it didn’t ever get resolved and I finally had enough. I gave them every opportunity to get my sale. I went to online to Warby Parker and got the same quality of glasses for 40 dollars less and used care credit just fine. But before I could do that I had to call my insurance company to see why I couldn’t redeem my benefits. The transaction that supposedly didn’t go through was still showing up as redeemed! They had to call the store to confirm it wasn’t me trying to get two pairs of glasses. Absolutely a farce. There were some nice associates but clearly this is a problem that isn’t tied to just one employee and I wouldn’t recommend this location to anyone unless you’re looking to see frames in person. Otherwise just save your money and shop online and saves you the hassle of...