Spa Reveil — Attraction in Austin

I'm honestly just very disappointed with my experience... I purchased the Egyptian package for me and my fiance, and I feel like the description of what you were going to get was deceiving and (my) "massage" wasn't good. It was actually rather odd, non relaxing, and incomplete. In the description of the package, it says several things, one of them being that you will get a luxurious milk bath. Because it says a milk bath and the name of the package is called Egyptian etc. I honestly expected a milk bath, I thought it sounded super cool and it was one of the reasons I chose it. When we got there we were presented with a half full tub (with WAY too hot PLANE water (that you could adjust, but still), and they then dump less than a cup full of something that they called milk something?? It did next to nothing to change the water and certainly did not make it into a milk bath. For me that would be the same as dumping a handful of dirt into water and calling it a mud bath... at least call it what it is... our package was also to include a beverage service for two. Keep in mind that any customer is offered, water, coffee, and I believe tea (things you usually would get from anywhere from a dentist office to your mechanic) and some cheap granola bars and nuts. Our additional service that I purchased, turned out to be 4 chocolates and Apple cider... apple cider was the ONLY "choice"... So at this point the common area and its snacks and drinks were disappointing, the bath was a down right lie, and the drinks for two we were supposed to get.... was disappointing and none exciting, a tiny glass with apple cider does not qualify as a beverage service for two. Moving on to the messages. I had gotten the Swedish 2 hour massage for us. Both of us found the skull massage to be painful and none relaxing. My fiance really did like the rest of his massage, and his service provider paid attention to his problem areas and when she found knots she actually addressed them, which he really liked. My massage however, just wasn't good. She spend most of her time on my ower legs and bit feet, and when she finally moved to my back she only did one side of my back for a short period of time, only to slightly touch my other side for less than 60 seconds. And thats how she ended the massage. It was the oddest thing ever. And the parts of my body she did touch it was the oddest non relaxing experience. I told her medium to hard pressure and lower back pain. I got zero pressure, no attention to my lower back, and most of the massage was just her putting her hands or arms somewhere, holding them still or slightly moving them, only to move onto another spot to do the same??? There was also A LOT of random adjustments of my cover over and over, the same and the same, and up and down with the table or something?? She did a lot with out actually doing anything /massaging me. Honestly such an odd experience. Not for a minute did I relax, I was just laying there wondering what was going on and getting more and more sad. Also, when they did do things, there was no introduction of it "e.g. we are now going to do xyz" such as when they did the " decadent silk body wrap " and that made it confusing but also uncomfortable, for a person who has never experienced these things before and do not know what to expect. All of a sudden you are just tightly being wrapped like a burrito, and had there just been a little headsup like "and now we will do the silk body wrap" that would have felt a lot less claustrophobic and confusing. And then as they do that they push some button that makes a noise and you are like what is that? Heat, table adjustment, vibration, malfunctioning, like what is going on ??? And then throughout there is music that keeps getting stopped for longer periods of time, started, and skipped?? Not relaxing either. And just like that the massage is over. There was more to our experience but those were the big ones. I got out of the building crying, feeling like I failed in giving my fiance a nice birthday gift and having wasted money n...

I planned to end my best friend’s bachelorette weekend with a spa day. After a lot of searching for a spa, I found Spa Réveil. The offer a number bachelorette party package and we opted for the first package. From a list of available services, we were allowed to pick 2x 20 minute activities. We picked the hydrotherapy and massage.

I called and made a reservation about 3 weeks prior to the desired date and the staff was very friendly and accommodating. Unfortunately, A week before our spa day, the therapist I was booked with had an emergency and wouldn’t be able to make the appointment. The staff called me and they were very accommodating in finding a time that worked best for myself and the bride and were reschedule us to the day after our original appointment (which worked out better in the long run).

Upon arrival, the lobby was calm and quiet, the ladies at the front desk talk softly, and the whole atmosphere was relaxing. We were relaxed as soon as we walked in. Bride and I filled out our paperwork and the desk lady gave us a quick tour and introduction. We were instructed to change into robes and wait for our therapist in the lounge. Those robes were probably the softest robes I have ever felt.

We were greeted by our therapists and guided to our fist activity. I was to be doing the massage first while bride was doing the hydrotherapy bath. My therapist had the most firm but gentle hands. Since the massage was 20 minutes, there was only enough time to focus on one area. On that note, I was so relaxed that it did not feel like 20 minutes. It felt way longer than 20 minutes but I’m not complaining. She was able to work on some knots without completely destroying my muscles with pressure like other massages I’ve had. After the first activity, we were told to wait in the lounge room and they would come back for us when our next activity was ready. During that time I was able to catch up with Bride. She said she felt that her hydrotherapy bath was WAAYY too hot and after the first five minutes, which were really relaxing, the heat started getting to her. In an effort to get up and out of the bath to check the time, she accidentally pressed the emergency button. Her therapist checked in on her and that’s when she told the therapist that her bath was way too hot and she wanted to check the time left. Instead of cooling down the bath, her therapist just said “ok” and left the room.

We waited in the lounge until our next activity was ready. The lounge is fully stocked with a self serve beverage bar (water, tea, coffee, hot chocolate, etc). The lounge has comfortable arm chairs and 8 comfortable lounge chairs. This area is meant to relax and unwind before and after your appointments. I managed to fall asleep between the 10 minutes it took to be called in for the next event.

My therapist got me from the lounge room and took me to the hydrotherapy room. My experience was much different from Bride’s. My therapist offered me a shower cap and asked what essential oils I was interested in having and then gave me a quick overview of the bath. She showed me which knob to turn for cold water if the bath gets too hot. She provided me with a fresh glass of lemon water and also warned me about the emergency button. She turned on the jets and timer and left the room. I removed my robe and got into the bath. It was very relaxing. The jets were a bit much but they were fun. They tickled me and it made me laugh. It did get too hot, but I was able to adjust the temperature accordingly. I believe 20 minutes was the perfect amount of time for that bath. I felt relaxed and at ease. I went back to the lounge area and met up with bride. We felt so good and ended up taking a 45 minute nap on the lounge chairs.

My experience was amazing and look forward to going back with her, her soon to be husband, and my SO. It would make for a great couples weekend.

Thank you to the amazing staff for making this experience a memorable one for my best friend’s...

My girlfriend and I visited Spa Reveil on December 19, 2015 for our anniversary, where we reserved the 110 minute Couple’s Escapade package for $350.00. A decent price considering it is for two people and for three items right? Well, that statement would be true IF Spa Reveil charged us correctly!

We checked in for our 4:15pm appointment with no issues where we filled in the standard paperwork, got changed into our robes, and was guided into our private couples suite by Brittany (my masseuse) and Illeana (my girlfriend’s masseuse). The body brushing was neat, particularly for a guy like me who has never used one of those brushes before.Following the body brushing, I got the milk wrap wherein Brittany rubbed some sort of lotion on me and wrapped me up like a burrito in some plastic.

Following the wrap, Brittany began the massage process, which was ON POINT! I get deep tissue massages normally and always equate Swedish massages with just rubbing circles on people, so I was pleasantly surprised with how hard Brittany was working me. I had my eyes closed the entire time, but at one point when Brittany was working me, I could’ve sworn she was on the table driving all her force on my back to get rid of my many knots (don’t worry, it hurt so good). Following the massage, I felt sore, but that good sore you get from a good massage; I was completely relaxed. My girlfriend, on the other hand, immediately told me how terrible her massage was; you can read Jessica B’s review of Spa Reveil on Yelp for more information.

As my girlfriend was expressing her concerns over the service quality she received (with Brittany actually, as Illeana was nowhere to be found), I began to freshen up and change, as we had a dinner to rush to after our massage. The shower was ok—no crazy experience, but a nice, clean, comfortable place to freshen up and change.

Following our services, I met with my girlfriend in the reception area where she was already expressing her displeasure with her service with the cashier. Do you remember how I said we signed up for a 110 minute Couple’s Escapade package for $350.00? Somehow, I paid $337.00 plus tip for it AFTER Spa Reveil apparently comped us 50% off for our service. The cashier said that I paid full price for my service while my girlfriend got the 50% off. So with that said, here’s how our breakdown SHOULD have been:

Couple’s Escapade Package Total Price: $350.00 ½ Couple’s Escapade Package Price for Me: $175.00 ½ Couple’s Escapade Package for Girlfriend: $175.00/2= $87.50 Total Price Should Have Paid: $175.00 (for me) + $87.50 (for girlfriend) = $263.00 + tip

So what actually happened? Did the cashier actually give us 50% off? Yes, but when does charging two people who come to the spa for the 110 minute Couple’s Escapade Package cost $225.00 per person? Only when the cashier charges you incorrectly! We got the 110-minute package, not the 150-minute package, as our receipt shows. If we had truly gotten the 150-minute massage, at a start time of 4:15pm, we should have just finished our spa treatment at 6:45pm, which wasn’t the case. We tried to explain all of this to the cashier, with me calmly explaining to the cashier that the price she was charging us wasn’t passing the common sense test, but the cashier would simply say to “call the spa director.” We wanted to talk to the spa director immediately, but the cashier said she was gone for the night. As we were already running late for our dinner downtown, we paid the price and let the cashier know we’d be in touch.

In conclusion, Brittany= on point, particularly on how she tried to console my girlfriend when it should’ve been Illeana talking to her. Everything else about the place? Just ok. Customer Service, particularly from the cashier? Come on man, at least have some common sense and don’t just tell us “but my system tells me I...