Mega Furniture Avondale — Attraction in Avondale

I am giving one star because of the initial sales experience. The sales staff was helpful and not overbearing. They answered questions, took time to explain the process (I ordered a custom made piece), and were friendly. That is where the positive experience ended and the issues began. 1. I went in alone over the weekend and picked out a sectional. I was given a price - 3600 plus the delivery fee. I knew it was pricey, but I really liked the sofa and had been looking forever. I brought my husband back on Monday to show him and to purchase. Suddenly, the price was several hundred more, and they were unwilling to negotiate. The salesperson was apologetic for his error; however, Marco, the manager, was unapologetic and refused to honor the price I was given. Wouldn't even waive the 100 dollar delivery fee. Again, because I loved the piece, I paid - more than 4,200 for one sofa. I was told it would be delivered in 8 weeks. The eight weeks came and went. I contacted the store several times to get a status on the delivery. It was nearly impossible to reach anyone. The phone either rings with no answer or gives a generic message (so I wasn't sure if it was even Mega Furniture) to leave a message. I left several unanswered messages. On 3 separate occasions, I did connect with a live person and was told each time that they would have to "contact the manufacturer and get back to me." I never received a return call. I finally received the delivery about a month late. The cushions were wrong: I ordered cloud and received firm. I once again tried to contact the store and went through the same issue of reaching someone. I finally did reach someone and was told a manager would again "contact the manufacturer" and call me back. I never received a call, so 10 days after delivery, I went to the store to resolve the issue. I once again spoke to Marco. He admonished me for waiting so long to contact them and told me I only had 48 hours to report an issue. I explained that I had called several times and advised of the previous issues of not getting a call back. At no point did he apologize, acknowledge that I should have received a call, or appear even the least bit sympathetic. In fact at a couple of different times during the conversation when I explained my multiple calls, he stared at me expressionless for several moments. I mentioned that he didn't seem to be concerned that a customer had so many issues with his store. Even then, he didn't acknowledge anything I had said and instead told me he would send an email to the manufacturer to see "if they even made a mistake" and contact me back. I am still waiting for that call. At the same time I purchased this piece of furniture, I purchased another from a competitor. That piece was half the price, and I had a pleasant experience. I will go there for...

We Financed a very expensive leather loveseat on July 4th in 2020. We were able to enjoy the massage and heating features that this piece provided for about 1 week, I then had a family emergency that took myself and my husband out of AZ for 4 months. When we got back, we were excited about enjoying the Loveseat again, It had been sitting in our home with no use for approximately 4 months. With much disappointment , in a few months from then, the heating element that heated my side of the loveseat, just stopped working. Now mind you, this is one of the only reasons we purchased this item. We are both Cancer survivors and the heated massage and heated seating, was very relaxing and comforting to us, without those features, we would not have spent over 2 thousand dollars! This purchase also included an extended warranty , that we thought would be good to have based on all of the upgrades on the Loveseat. We contacted the store Manager at the Avondale location, where we made the purchase after contacting their customer service department, sending them a picture of the Loveseat and waiting 2 weeks before anyone ever showed up to fix the piece and then just to tell us the part cannot be replaced, the manufacture , no longer makes the part. to let them know we want to exchange this loveseat. The Manager had no help for us. He just wanted us to keep playing ring around the rosy, with the customer service dept. I told him we wanted to speak with the owner. He refused. So I am now in the process of contacting the Better Business Bureau along with this post to warn all of you out there. This company wants to sell merchandise, that is still under their 1 year warranty for defects and try and push everything over to someone else. I've read our contract, this should be replaced by the store themselves since the part is no longer available. It is not a problem I should have to be going to the manufacturer yet for, not within the first 12 months. I just wanted you all to know what to expect, if you buy furniture from MEGA. We are senior citizen's and I am planning on taking them to court on this. I cant afford to pay this kind of money for a piece of furniture, I no longer can comfortably enjoy....

If it's too good to be true...it probably is. First- staff. When we entered, there was a man (I'm guessing the manager) who was loudly on the phone, never greeted us until we were heading to the back of the store..that should have.been my first red flag. Anyway, the sales associate we worked with was Eneida. She was very kind and not pushy at all. I would work with her again..just not at this location. Me and my husband visited the Avondale location, found a dining room set, and purchased. The sales associate and manager SEVERAL times assured us everything was in stock (as items not in stock was an issue we ran into with other stores). The manager went on to say, yes it's in stock and we'll have it delivered to you in 5 days. We're were excited and paid in full (again..too good to be true). So we again, pay in full, no financing, and leave. On day 3 (2 days before delivery) we get a call from the SUPER RUDE receptionist girl, who didn't even introduce herself when she called. She said well somehow the chairs to our order went missing. Like girl? So when I asked her what happened to them, she said "I don't know, but we'll call back when we can find out" Excuse me? So I pay over $1650 and you think "I don't know" is an acceptable answer? So...my husband and I end up calling because no one called us and spoke to the manager (John or something) and he was super defensive and couldn't give us resolution or explanation as to what happened with the chairs. My husband told him to refund our money, and his response was he would have to see if corporate would approve. Approve what? The fact that your sales team took a sale and knew items were not in stock?? False advertisement! So I tried calling corporate...no response. So at this point, I've disputed the charge with my credit card company and filed a complaint with the BBB. Oh but then..on the "delivery date", I got a text asking me to confirm delivery. Delivery of what? A table? No. The communication and CUSTOMER SERVICE at this location sucks, which is sad bc other locations we've purchased from were great. Save yourself the headache and either try a different location or different company. Oh and...review Yelp too. The goggle reviews are...