Spoil U Nails & Spa — Attraction in Baltimore

Update: the salon reached out to me and apologized and is giving me my next nail appointment for free which I appreciate very much, so I updated the rating.

I have been to this salon 3 times and have had a decent experience the first two times. However, I just went back to re-do my dip nails and had a very bad experience with Tracy. I had an appointment in the evening and had to wait at least 20 minutes. Which caused my appointment to end past closing. The nail tech Tracy was clearly annoyed to take on another customer this late in the day and rolled her eyes. She barely talked to me, and left with her phone to sit in another location to be on her phone throughout the session. She glued new tips on top of old tips even-though they were lifting because she couldn’t be bothered to file the old ones down properly. While She was doing my nails, I asked her to fix some of my nails because the shape did not look good, as It was very uneven. She said she will do it later... She ended up going in with the files so hard that my fingertips and finger beds are still hurting and are raw two days later. My nails are still uneven, parts of my nail bed is exposed, and she even missed areas with the dip. She also ended up cutting my cuticles, which I did not ask for, and they charge extra for, and she even made me bleed during this process to which she said nothing. Before I even got up she already had her purse ready to go and rushed me to check out. She clearly just wanted to get out of there and rushed doing my nails and therefore did a pretty horrible job. I’m considering going somewhere else to get my nails fixed but it is ridiculous to spend $60 and then having to go somewhere else to pay more money to get them fixed. Very disappointed to...

The salon is immaculate and beautiful all of the staff are so welcoming and polite. I just feel one of the lady’s needs to learn some respect and to not stereotype,Lots of variety and services also colors , I was serviced by Ty who was so gentle my pedicure was amazing , however after getting home and preparing myself to go to a family member’s birthday party I noticed the ends of my nails the dip powder is chipping off I called the salon and asked if I could return Monday after work a staff member asked me to send pictures which I found insulting and inconvenient as I’m getting ready to go to a party it’s ok is what I responded because I was also Getting my daughter prepared as well , I’m a very busy person I don’t have time to run back and forth to nail salons I need it done right the first time I won’t return also the lady who did my checkout process insulted me by insinuating I needed false eyelashes and I’m the only biracial woman aka woman of color she said it too nothing to the white ladies also that same woman spoke to a coworker about my “hyperpigmentation “ I didn’t pay it any mind because I have lupus it affects your skin and I’m also drop dead gorgeous and unbothered so 4 stars for Ty I took off one for the dip fading or chipping whatever it is around the bottom of just about every nail also because that lady has to remember not to prejudge all ethnic woman don’t want ghetto lashes I’m a state Government employee I beg her pardon and be mindful when speaking on people skin when she had...

Not sure how they received a 4.6 rating. On Sunday I came with a friend for pedicures. While the nails looked good afterwards, service felt rushed. They also charged my friend $6 for “ callous removal” when all they did was the regular scrubbing for a pedicure.

Today I had a 10:45 gel manicure appointment. I did arrive with dipping powder on my nails. My manicurist seemed confused asking if it was acrylic on my nails even though I repeatedly stated it was dip. She removed the top coat with a drill then went to get another manicurist who asked what color was on my nails so that the other lady could go find it. I explained that this was not a fill in appointment. They were to remove the dip and do a gel manicure. After finally seeming to have clarity, she wrapped my hands in foil and cotton to remove the dip. This is usually a 15min process however after an hour this is the only thing that had occurred. By 11:55 she finally started polish.

At checkout she attempted to charge me $13 for dip soak off only. Usually a charged described as this is reserved for only receiving a soak off and no other service. She reduced it to $10 explaining that if I had got a new dipping service there would be no charge but because I switched to gel there was a charge.

The process to remove gel is the same foil and cotton wrapping so what’s the difference? On top of that my nails look bumpy. Polish is not smooth. So I spent time and money on subpar work.

10:45-12:30 for a soak off, gel manicure and chrome....