Wash Hounds Express Car Wash — Attraction in Bayonne

From the moment I pulled into Hounds Car Wash, I could tell this experience was going to be different. The place was bustling, yet everything seemed organized and efficient. What truly set this visit apart, however, was the outstanding service provided by one of their team members, Kelsey.

Kelsey greeted me with a warm and friendly smile, making me feel welcome right away. She took the time to explain their various service packages, patiently answering all my questions and helping me choose the perfect option for my car's needs. It wasn't just the professionalism; it was the genuine care and attention to detail that made Kelsey stand out.

Once I decided on a service, Kelsey guided my car into the wash area with precise instructions. After the wash, she personally oversaw the drying and detailing process, ensuring that every inch of my car was sparkling. What impressed me the most was Kelsey's meticulous approach to her work. She spotted a few areas that needed extra attention and didn't hesitate to go over them again, ensuring a flawless finish.

Kelsey's expertise and passion for her job were evident.

In conclusion, my experience at Hounds Car Wash was nothing short of exceptional, largely thanks to Kelsey's dedication and outstanding service. It's employees like her that build customer loyalty and make you look forward to your next visit. I highly recommend Hounds Car Wash to anyone who wants their car to receive the best care possible. Kudos to Kelsey for making my car look better than it...

Response to the “Owner.” - I wish the conversation I had with her in person was recorded as your “GM” was very rude and her servicing 200K vehicles a year is really sitting behind a counter. Her little interaction needs serious training. Also - your “HD” video when zoomed into in (and she said she could zoom in and get it cleared up) was super distorted. When I said that to her, she responded with I wish I knew how to clear it up and will have someone reach out. I also said if this was on me, I would apologize and move on as it’s a brand new car. She responded with - here’s how’s it going to go. You will get a call and they will tell you the same thing. She didn’t care at all. She said she would have someone call me and asked for my number. I said it’s the number on the account and she replied with - I have too many numbers on my screen so give me it… lol sounds well trained. I have been extremely professional with this as I haven’t even shared her name online. Send me the photos via email as I’ve asked and we can go from there. At this point - cancel my membership for the two cars on our plan. (Funny- it’s only $175 to fix. That’s two months of payment)

Service is awful. Can’t even have a conversation with the manager on duty without her being rude. I guess our membership doesn’t matter. Please have someone who is decent contact me. Email and phone number...

Today was my first visit to the Bayonne location. I see that Wash Hounds prides themselves on providing Top Quality Car Wash, Detailing, and Oil Change, but the customer service I received today was far from top quality. It was the lowest of the low. I was heavily disappointed by the horrible level of service that I received from the manager Gina. She was extremely rude, condescending, disdainful and discourteous. I was trying to get an understanding of the plan that I had signed up for at the Union location and if it was applicable and could be used at the Bayonne location. Every question I asked was responded to with a snippy, sarcastic or smart mouthed response from Gina. I am highly surprised that a manager would interact this way with a customer. When I called her out about her behavior she immediately cut me off and said that she was not acting like that. "No I'm not! No I'm not!" she said. She wouldn't even listen to my concern or begin to consider apologizing. She even laughed at me a bit when I told her that I did not appreciate her tone and attitude. Her interaction with me completely turned me off from utilizing wash hounds in the future. They have lost a customer today. I surely hope her ill-mannered behavior can be addressed and corrected. Who knows how many other customers she has dealt with...