Robsons Jewelers — Attraction in Baytown

"People don't always remember what you said! But they will always remember the emotions they had when they interacted with you!"

I was verbally put down by Robsons' clients for posting my bad experience with Paul the store manager.

The ugly comments that were posted by clients and Paul's friends on my review and others who had bad experiences with Paul and the store, shows what kind of character he has and what kind of store it is. Poor Mandy seems to always have to buffer the disasters Paul causes. She is too sweet for that.

Here is my experience Jan. 30, 2017. It seems I'm not alone in my feelings in how disrespectful Paul can be.

My family has done business with Robsons for years. No issues until now.

I went into Robsons to have my husband's watch repaired. I told the lady I was thinking about buying my husband a special watch for V-Day. She brought me to Paul the store manager to ask if he had a book for watches.

He looked at me and said if I needed a book on watches to go to Barnes and Noble. The lady corrected herself and said I'm sorry a catalog to look through for a watch. He told her that's not what she said. She apologized again to him.

He told me that they didn't have a catalog on books but they had some watches on display. I told him I looked and I didn't see one I was looking for, I was looking for a mechanical style watch. He corrected me at some point and said they are called automatic watches.

He began to tell me how you can't just go out a buy a watch. It takes time and thought. He compared it to purses. Going into a Louis Vuitton store as opposed to a Macy's. It's not the best decision. I said "like the watch I have in my hand? The one I bought at a Macy's for my husband a few years ago?!"

He gave a face and said he wouldn't have bought it. I felt so degraded! He went on about his opinion of good brands. He pulled up Bulova on the touch screen and added a smart remark telling me I could do this on my own; Like I was wasting his time!

I picked out one that I thought would be nice and asked if I had it sent there could I have it engraved. He looked at me and laughed! Asked me where would you put an engraving?! I was so embarrassed.

I called my husband crying. I was so upset! I called Robsons and left a voicemail that I wanted to speak to a manager about my experience with Paul.

I spoke to Mandy 2 days later after they called about what it would cost to repair my husbands "Macy's" watch. I was upset because they hadn't called me back and expressed this to her. She was concerned. Told me she was going to bring it up to Paul. He would call and apologize later.

Paul called me that night. Instead of starting off by apologizing he started off telling me how he watched all the footage and spoke to other employees to see where he went wrong and doesn't see how I would be offended! I asked him, "are you calling me a liar? That I am mistaken on my feelings and how you made me feel?!"

He laughed and said well I can tell you are going to be negative. I told him well since he knew how I should feel after all of the above situations why wouldn't I be negative?

He laughed and told me I am sorry that you were offended! I told him how could he apologize when he was laughing! He said well I just don't understand how you could be upset and laughed more! He used the word hunny way too much and it felt degrading; not sincere. I told him to not call me that and he'd laugh more!

He told me that I am no longer allowed in "HIS" store! You couldn't pay me to go in there again!

Thank you Mandy for taking the time and apologizing for him, something he obviously couldn't do...

Update 11/01/18

The comment below left by Robson's Jewelers is a complete fabricated lie. Paul Hargrave of Robson's Jewelers did indeed have a watch in his possession that he was to consign at his store/Robson's Jewelers. He did refuse to give it back to Ms. Stell. There are emails and texts to prove this. Also, he was made to give it back by the police. A report was filed in Harris County. He was also made to give back a few of Cheryl Stell's other belongings. He did leave fake reviews at 2 of her jobs to harass and stalk her as they were complete fake shopper lies under his account/name and he had to have stalked her to know where she worked. And, there was no restraining order filed, because there was no basis - yet another harassing lie. The truth is allowed to be let known public when having been harassed, stalked, stolen from, and slandered.

update 6/19/18

Now, Pual Hargrave has changed the name he is leaving reviews under to the letters: P.D R.H. but the places he has stalked Cheryl Stell to working for, and left fake bad reviews for know that it is him.

update 5/17/18 6 pm

Now, Paul Hargrave of Robson's jewellers has resorted to finding out two of the jobs Cheryl Stell works for (stalking her) and leaving fake bad reviews. He is harassing her, because she told the truth about him stealing her items and having to go to the police to get them back.

The fake bad reviews have been screen shotted as well and sent to her attorneys.

update 5/17/18 1:44 pm

Cheryl Stell is currently working with an attorney to sue Robson's Of Baytown, Texas. The false comment left below by Robson's jewellers qualifies for defamation of character based on false information posted to the public against Ms. Stell by Robson's jewellers. The false comment was left 5 hours ago and has been screen shotted as proof.

Paul Hargrave of Robson's jewellers did have several of Ms. Stell's items, including a Movado timepiece - and he did refuse to give her the items back. Ms. Stell did make a report with the Harris County poilice department and Baytown police did work with her to make Paul Hargrave give her her items back.

Paul Hargrave of Robson's jewelers stole my watch and other belongings.

I had file a police report and to contact police to get my items back.

My only reason to re edit this review is because my prior good review shouldn't have still been up. It was faked because Paul Hargrave asked me to write a good...

I have used Robsons once before, having a ring sized. I had another ring to be resized, and my 3 piece bridal set, to be soldered together. I carried my rings, and my husband's Invicta watch, for battery and crystal replacement on October 3rd. My bridal set was missing a small stone that you couldn't see, and i wasn't concerned about. I was intrigued with the magnifying camera, and had great fun looking at both of my rings with it! I paid upfront for my rings, but no one could give me an estimate for the watch, so I agreed to pay when I picked it up. I was told that my rings would be ready by Thursday the 10th. On Wednesday, the 9th, I received a call from the same associate, telling me that they had just removed my ring from the envelope to start working on it and there were stones missing on my ring to be resized! I knew when I dropped it off that there were no stones missing! I feel like she the associate wanted me to say that stones were missing. I finally told them to just size the ring and I would look at it when I picked it up. I asked if they would still be ready on the 10th, and i was told it would be Friday the 11th. After not hearing from anyone, I called Tuesday the 15th, and spoke with a different associate. I was told that they were waiting on the gold to upsize my ring. I asked if they had started working on them yet, and was first told no, then yes. I was getting a sinking feeling, so I decided that I needed to go lay eyes on my rings. This is where my story drastically changed! When I walked in the store, I demanded to see the jeweler. I was greeted by Paul, who was the kindest, most amazing person ever! We spoke for awhile, listening to each other's experience with my rings. He gave me his personnel cell number, and said he would do everything in his power to have them ready by Thursday. He called me back yesterday evening to tell me that they would be ready today. Then he offered to have an associate hand deliver them to my home! I got my rings today around 3, and the work on them is exquisite! Not only do I appreciate everything Paul did for me, going above and beyond having them hand delivered, but he even replaced the diamond that I knew was missing! It goes without saying that he, of course, replaced the diamonds in my other ring as well. I will never use another jeweler. Wherever Paul goes, I will follow! Issues can happen anywhere, but I have never had anyone go as far as Paul did to make...