March 1st I made a visit to your Beaufort, SC location at approximately 4:00pm to pick up my typical order that I have been getting since this establishment opened back up. I was greeted by George, a tall, white-haired, mustached man who rushed me along. I told him I was there for the special in addition to a few other items and that I needed a moment. Everything was going as planned until I asked him about the box of smoked wings that I purchased during the super bowl, which were phenomenal. He proceeded to shake his head and repeat over and over how I must be confused that they have never sold that before in a rather condescending tone. I tried to ask another brunette gentleman to which George would interrupt me every time I even made an attempt. When I finally was able to speak between George’s huffs, puffs, and eye-rolls, the kind young man said he’d look in the back but that they no longer carried it but AT ONE POINT they sold the box of smoked wings that came in the same boxes located in the freezer at the back of the store. George proceeded to treat me like I was crazy, making comments about never hearing of such a meat at this store, and how I am wrong, I must be mistaken, I don’t know what I’m talking about. After numerous interruptions on his part and me remaining silent, I finally stated that he didn’t have to be so rude and that the eye-rolls and insults were not necessary. The entire time I was stating this, he was raising his voice and interrupting me. He proceeded to slam my package on the table and say “have a nice day” in a condescending tone then strutted to the back of the store. There were several witnesses there who could attest that all I was doing was asking for a product yet was made to feel insane for even suggesting that Ole Timey even carried such a thing as smoked wings. As a customer who has gone only to this small business for her meats since they opened back up, I felt his attitude and the way I was treated by George was unacceptable. This was not the first run-in I’ve had with George, in fact, if I walk up and see this man I purposefully walk away and go another day. The last encounter I had during super bowl, George made the comment when I was looking at the different cuts, figuring out what I wanted to cook for super bowl “take your time, the longer you stay the more money you’ll spend.” The purpose of the small business is to be financially stable but to say that to a customer made it seem like his values weren’t towards taking care of his customers but to make money for himself. Regardless of whether it was an off day for George, his behavior was not the standards to which this company has branded...
Read moreSo, I'll start by saying, they should not of been allowed to take over this review page from the island meat market when they took over the store.
I have been using the butchers here for a number of years, usually it's once every 4-6 weeks, and I take it home divide everything up into half pounds and put in the deep freeze.
This passed Saturday was my second visit in a row with them being out of ground sausage of all things. They did find me some prepackaged already frozen in the back, which is a pain given that I always freeze half pounds at a time.
The older gentleman there always comes off rude, and doesn't seem to care about anything other than getting people out of the store so he can step outside to hit his vape... Out front.. By the door. Really feel he should take that out back. I Vape .. It's just a professionalism thing.
They definitely have not carried on the tradition and feel of the previous proprietors here. I miss the friendly atmosphere, being able to take my time and browse without feeling rushed, being able to ask questions without being made foolish because I didn't know something.
Rating doesn't reflect the meat, it's 5* all day long Too bad the service has fallen...
Read moreI have been a loyal customer since they opened and normally receive great service and a great product - until today. I asked for 3 filets, 8 oz. They had to cut them so I waited and browned the shelves. When I got to check out the young lady (different from the one who took my order) said here are your two filets. I said I had ordered three. No problem, they went back and cut another one. I accepted the additional package, paid and went home. When I opened the packages, one indeed had two fine looking filet steaks, approximately 8 oz. I opened the other one expecting the same. Not so. What I had was a miniature tenderloin, cut entirely different from the two steaks. I took the odd piece back and requested a steak. I was the handed the same piece of meat, repackaged and was told it is the same thing. I stated that I was aware that the meat was the same but the cut was very different. I was anticipating grilling all three pieces the same way. All I received was push back with no offer to provide a steak as initially requested. Very disappointing, these folks are normally very friendly and accommodating -not argumentative. My fault for not checking all of the meat but the response was...
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