Kroger — Attraction in Beaumont

Let me start off by saying I love Kroger. It’s my favorite grocery store in Beaumont. Today I had a very unpleasant encounter with a “manager” by the name of Dallas. Placed an online order yesterday. When I picked up my groceries the receipt showed a different amount (about $20 more). Went to customer service. Showed my emailed receipt and pickup receipt. All the employees were sweet and said they would refund the difference but to run it by Dallas. She (Dallas) comes and asks what’s going on. I show her my original emailed receipt showing one price and the final pickup receipt showing a different price. She then asks, “well which items are priced different?” Told her I wasn’t sure and asked if she could pull up the original receipt and compare it to the final receipt. She said, “no, you can pull it up on your phone and tell me.” I purchase 29 items! She insisted that I tell her which items were priced different in a rude, snarky, unhelpful tone - like I was inconveniencing her. Fed up at this point I said I’ll just return all the items. She said, “that’s fine, do what you want and walked off.” Brought the groceries back inside. The employees at customer service said several managers were having a meeting in an aisle nearly. I approached Dallas and asked for her managers name and phone number and told her I felt like she was very rude and that I would be filing a complaint again her. Her response was, “What do you mean? Why, hon?” in a sweet tone - which infuriated me because the only reason she was acting nice at this point was because she had an audience with the other managers standing within earshot. She did not give me the information I asked for. Two other managers came up and asked what was going on. Wish I had got their names. They were so professional and courteous - exactly how you would expect a manager to behave. Told them what my issue was and they corrected and de-escalated the situation. Even gave me the name and phone number of who to call to file a complaint. When speaking to other employees they stated Dallas is known for being difficult, unprofessional, and impolite to customers and that they receive several complaints about her. I don’t believe she has the personality or temperament to be a manager. Genuinely appalled at her behavior. So much so that I will no longer be shopping at the Dowlen location. Going forward I will only shop at the Phelan store. Filed a complaint with the corporate office and will be calling her manager...

April 30 - I went to pick up my Perscriptions. I had 4 total and they only gave me 3. Incidents happen - no problem.

May 7 - I go back to pick up the additional Prescription. I arrived there at 1:15 and the pharmacy was out to lunch. Understandable, I can wait. They’re no chairs to sit but the two chairs available near the pharmacy counter. I sit down and wait until 1:30. Another couple comes up at 1:25 and told them “they’re closed for lunch until 1:30”. The pharmacist, Mitchell, comes from the back at 1:30 and told me “you’re not suppose to be back here”. I told him “I’m waiting until 1:30”. He proceeded to re open the pharmacy and then he deliberately waits on the couple that got there at 1:25. They told him “that man was here first”. He ignored them and continued to wait on them. I said “really”. He finished with them then waited on me. Disappointed with this interaction but determined to get the prescription, I held my composure. I even told him “thank you” at the end me of the transaction but did not receive “you’re welcome” in return. The young man’s name was “Mitchell”. The name on the receipt was “Floating Pharmacy”.

Not a good representation of Kroger at all.

Not a good representation of Omega...

I’ve been a loyal customer for years, but each visit to this Kroger's makes me more frustrated with their sales tactics. This week, I saw blackberries on sale for $1.69 per carton, but to get the deal, you have to download a digital coupon from their app. I’m pushing 70 and not very tech-savvy, so I’ve tried downloading the app multiple times over the years, and it’s always a nightmare. The app constantly freezes, and it’s nearly impossible to navigate. I tried again recently, and it was just as frustrating, so I uninstalled it.

It’s disappointing that a simple sale has to come with all these hoops to jump through. It feels like they’re hoping people will give up, and I’ve certainly reached that point. I even brought this to the attention of the cashier, and a manager was nearby but just blamed corporate. This policy feels like it’s excluding people who aren’t tech-savvy, and that’s just wrong. I’m done with this store and won’t...