Stanton Optical — Attraction in Beavercreek

I went to the Beavercreek store on October 28, 2014 to get an eye exam and glasses. I was really impressed with the doctor and looked forward to having new glasses, a pair of bifocals and a pair of reading glasses. That good feeling soon turned into a horrible experience of which I never could have imagined. I was told the turn around time would be two weeks and they would call when they came in. The first indication of trouble was when I never received a call after the two week of wait time. After almost three weeks of waiting, I called the store (they didn't call me) and found out they were ready to be picked up. I went to the store to have them fitted, but neither of the two pair were of the correct prescription. They finally agreed to have them remade, but would be another two weeks turnaround.

Having received no call after another three weeks of wait time, I called and was told one pair was in, and they would call when the other pair arrived in a day or so. After another week of waiting and no call, I was tiring of the whole situation and requested a refund. The manager said he wasn't authorized to issue refunds and I would have to call customer service. Customer service said they didn't issue refunds as that was left up to the store manager. By this time my blood pressure was near peaking, but not yet. I finally got in touch with someone who pretended like she cared about a customer and was offered a $100 store credit, some cash, and I could keep the glasses. Being a fairly logical person, I could never see me going back to the store to spend the $100 store credit after the experience I'd had with them, and the money was only a fraction of what I had written them checks for, and there was some doubt about the correctness of the lenses as I had not tried them out. I refused the offer and again requested a full refund. The person said she would have to get higher authorization in order to do that, and promised to call me within 24 hours. You guessed it. Twenty four hours came and went with no phone call.

Having still not heard squat from them, on December 12, 2014, I sent an email via the "Contact Us" link on the company's main website. In the email I explained in great detail my experience with the store. Five days later I got a phone call from the local store manager saying they were going to refund all my money except the money for the exam. This was also unacceptable as I think Stanton Optical is responsible for refunding that money as well.

In the end, I finally got a partial refund on January 21, 2015. That was almost three months after I first went to their store. Bottom line: if you need glasses don't go to Stanton Optical unless you enjoy hassles and...

I had my first appointment with Stanton 1/15. I went in and my exam was over Skype/FaceTime whatever they used. I was never informed of this before hand and had I known would’ve never scheduled an exam to begin with. The doctor spent about 3 minutes going through slides, said “you’re done”, and quickly hung up. I went along with it, not feeling very confident, and ordered glasses. They were advertised as BOGO but when time came to pay that proved to be false. I paid my money and waited a week and a half for them to come in.

When I went to pick them up I couldn’t see anything out of my left eye. As I feared the prescription wasn’t right. They scheduled me for an exam with the in person doctor but apparently he’s only there a few times a month and I had to wait a whole week to be seen.

I went for my recheck at my 1230 appointment and was told there were 2 people in front of me. After waiting for my turn the doctor had me put on the wrong glasses they had ordered, stuck an extra lens up to it and asked if it was better. He then said he knows what happened and then gave me a new prescription for glasses and contacts. Still not feeling very confident with his “exam” I went ahead and had them reorder my glasses.

When I got home I realized the contacts prescription he wrote is wrong. It’s my old strength which I know for a fact does not work. I called this morning and spoke with Megan about my issue. She told me they couldn’t do anything about it but I need schedule a recheck. A third attempt at getting it right after two visits with no proper exam. Also, the doctor will not be in for another two weeks! At this point I told her I do not want to come in for a recheck but would rather just get a refund. Megan informed me I could get the refund for my glasses but my exam is non refundable. I told her that I paid 90 dollars for an exam that I have yet to receive. She acknowledged that I have not received a proper exam yet continued to say a refund cannot be given for it.

I am now, three weeks later, no closer to having an accurate pair of glasses or contacts, out a good amount of money for glasses and an exam that I have not received, and still being told I need to have a recheck. And I’m still not sure the new glasses ordered will be correct as I still haven’t had a full exam. There has been nothing done to make things right and never been an acknowledgment or apology for their inability to properly perform their jobs. Extremely unhappy with...

Leaving per my mom who doesn’t have an account, but wanted to share her experience as I was present with her. The eye exam was horrible because Couldn’t understand anything the lady was saying, HUGE language barrier and when it comes to eye sight that is nothing to play with. An eye exam should be performed in person versus virtual and with someone I can understand especially when it’s pertaining my vision which is important. Order communication was horrible because I got a text and email saying my glasses were ready I drive all the way to the location just to be told that UPS did not deliver it so me and many others have to come back. This is something they should have called and told every customer who was affected even if it was a text or email that is something they should have done for the MAJOR inconvenience of me having to get my daughter to ride me out there nothing was offered to appease their mistake. The wait time is long since only 2 people were working so was a long line of people waiting to be assisted. I believe if you have someone who speaks ENGLISH as a FLUENT language to do exams in customers experience would be a lot more better. More importantly speaks clear English. If you check your reviews on Google so MANY other people have complained saying the same thing. Robin was nice and the older gentleman was pleasant as can be but I just wish that was the same for the person who performs the eye exams. We need eye exam from an English fluent speaker. Why are we having eye exams done virtually from someone from a different country? When you call if they’re busy your call gets transferred to their customer service line whom are also have a huge language barrier where sounds like calls are from a whole different country and they’re really no help! They can’t tell you what insurances they accept you have to physically drive to the place and be told NO. When in waiting room all the new clients who were coming in all were told they don’t accept their insurance. Some MAJOR changes need to be done in order to keep customers from coming back or new clients from staying. This is someone’s eye sight we are talking about here! Put yourself in your customers shoes and ask yourself would you be...