Jared Jewelers — Local services in Beavercreek

Go to a different Jared's. The location on Fairfield is completely incompetent.

Summary: Wasted over 4 months designing a custom ring. We never changed the design, and even provided them pictures from online (twice) and just said "we want this" and they still got it wrong. It was 3 stones total, an emerald cut diamond with two green emerald baguettes on a plain white gold band. A very simple design. Went to another Jared's and it turns out this "custom" design was in their catalog the whole time. All they had to do was swap out the two diamond baguettes with emeralds.

Details: When we first went in and told them what we wanted they immediately said it was custom. So we designed it in the store and were told it'd be 2 weeks to get a digital image, 2 weeks to get a wax version, and then 4 weeks to cast the actual ring. 8 weeks total.

After 2 weeks we hadn't heard from them. We figured they may have been busy so we gave them another week before calling. We were told the images were already emailed to us, which they were not. Jared's insisted though. Despite the argument, they said they would have the images resent the next day. No images. Went into the store and we were told they'd be sent to us the following week. No images. Went into the store again. Promised we'd get images by the end of that week which we finally did. The images were wrong.

We went back in and re-explained the design. Even texted an actual image to one of the designers. A few more weeks went by and nothing. We followed up with an email and a phone call. Nothing. After about another 3 weeks or so we got some images. Still wrong. So we emailed them another image of what we wanted. Still the same design as we originally started with.

3 or 4 weeks later we get more images....of somebody else's ring. We called then went into the store. They said they'd resend the images. Still wrong.

I told them I was canceling the order. They said they'd drop the price $1000, the manager would call me the next day and the designer would call me the following day to apologize. So I said we'd wait for another image. Nobody ever called to apologize. Then we got the final image. Still wrong and they even forgot the emeralds.

By that point, I canceled the order. Went online to Brilliant Earth, designed what we wanted, ordered it, had it 3 weeks later and saved $3000.

Don't go here. Disgraceful customer service and they are completely unorganized. They're nice when you call or go in, but it's not my job to keep them on track and keep reminding them of what the design should be. Oh and it's not my job to know what is and isn't in their catalog. We went to another Jared's to look at bands to match the engagement ring and they told us it wasn't custom and showed us the catalog. Said all they would have done was swap out the diamond baguettes for...

In June, my son and I took my late husband’s ring in to be resized, polished and rhodium added for this ring to be used as my son’s wedding ring. Originally this ring was gold with very black in set rhodium. They did not do enough rhodium, could barely see it, so we took it back. We were very pleased with the resizing and rhodium and polishing when we picked it up. It looked like a brand new ring. Two days after they were married the rhodium was gone. So my son took it back to the store to have it redone. When he picked it up the rhodium, again, was not sufficient but also there were now dents and pit holes that were not there before. Also the diamond fell out which they had said they tighten when we were first there in June. They said that the original paper work said that it was in poor shape when brought it. We have a copy of the original paperwork and it does not say a thing about being in poor shape. It was actually in very good shape because my husband did not wear it that much. Plus we have plenty of witnesses from the wedding that would say that it was in excellent shape. Now Jared’s is saying that they can’t fix the dents that they put in it. It looks like they used clamps to hold the ring because that is where the dents are. My son wanted this ring for sentimental reasons (being that it was his father’s wedding band). I called the corporate office and explained to them what happened. They called the store and then told me to take it back in and they would fix it. My daughter-in-law took it back in and a very nice lady greeted her and my daughter-in-law told her the situation, The lady looked at it and agreed that it was not right and had the dents in it. She started to walk to the repair shop. The man who was helping us before (actually helping is a bad word because he was not at all being nice to us) came out and raised his voice and said: “Are you back here again? For the same ring? I told you that we won’t fix it”. My daughter-in-law said that the Corporate Office told her to bring it back in. He said in a loud voice…. “ I don’t care, we will not fix it and you are to leave the store” and pretty much escorted her out. She was in tears because she was embarrassed and not used to be treated like that. That is not good customer friendly service. Unless they totally fix the problems that they caused and apologize to us for such bad treatment, I will never step foot in a Jared’s again. And I will make sure that everyone I know is aware of the type of business they do. It has already been put out on Facebook and has numerous replies on how disgusting this situation is. And everyone is sharing it so it is definitely...

So where do I begin! My fiancé and I walked in looking for an engagement ring and from the very second we stepped in Garrett was so helpful! He helped us pick out the perfect ring and the perfect diamond to go in the mount. We have been buying jewelry from Jared’s for a very long time, but always went to the Dayton location. I can defiantly say this will be our place to go now. I know you don’t pick out your wedding band till a tad bit closer to the wedding, but I wanted to get an idea. Garrett helped us pick get an idea for a band for my fiancé and I. I ended up getting my ring, and although I am a 5 1/2 normally this ring was a tad bit too big. We made another visit to get it resized and Stephanie was there to greet us while Garrett was working with another client. We patiently waited and talked with Stephanie and she was so sweet! Stephanie congratulated us on the engagement, and was just as friendly as Garrett. We were working on picking what size to drop the ring too and just talking about our dogs having a nice conversation. I had on another ring we bought from there a few years back that needed re dipped and he helped us with that as well. I just left with both of my rings and they blow me away ever time I look down. I love that they were able to resize and also re dip my ring in the same day. I can honestly say the whole experience of getting my ring and the engagement had gone so well because of Stephanie and Garrett. Best customer service ever! The other dayton location was a little too pushy for us, and I am so glad we decided to go to the Fairfield location. Garrett and Stephanie were just fantastic and made this so easy and great for us. Honestly I can’t say it enough thank you to these two associates, Garret and Stephanie; jewelry specialist I think is the proper name. We made a few visits and every time I walk In and walk out with a smile on my face. I really hope you guys keep up the great work and realize how much my fiancé (Neil) and I appreciate all that you have done for us. He defiantly couldn’t have pulled off the engagement without you guys. We will defiantly be back soon, and make sure we tell everyone to visit...