uBreakiFix - Phone and Computer Repair — Attraction in Beaverton

This will be long winded...Hands down some of the worst customer service I have ever received. I initially booked a time through the Samsung website for a screen repair on my phone. Upon arriving at the store I was told that the reservations don't mean anything and devices are handled in the order they arrive. After checking in my phone, I was told it would be completed between 4-4:30 pm the same day. I tried calling the store multiple times around 3:00 pm to confirm that the device would be ready for pick-up. All calls rang through to voicemail. I drove 50 minutes to the store and arrived at 4:30. The guy at the counter informed me that they were busy and he would be starting to work on my phone soon and it should be complete in an hour. I went back to my truck and worked for the next hour. I checked back in at 5:30 pm when I was told that it was still going to be another hour. Unbelievable.... I then leave and get dinner and come back at 6:30. At this time I am told they are almost done and should only be about 10 more minutes. I finally walk out of the store with my "fixed" phone shortly before 7 pm. I then begin my hour drive home. About 15 minutes in to my drive I realize that my phone will not get cell connection (jumping from 5G to 4G to no service). I again try calling the store multiple times finally leaving a voicemail. The next day I had to leave town for work for several days and never received a call back. Fast forward about a week I try calling the store again with no answer so I drive there again. They said they would hook it up to diagnose what the issue was. They reported diagnostics showed an issue with the charge port which they would replace under warranty. Unfortunately only the Sherwood had the part so I was sent there for the repair. At Sherwood they replaced the charge port but the sane issue still occurred - intermittent service. At that point they said they would contact ownership and have them reach out to me directly. Several days later I had not received any communication. At this point I called the national Asurion hotline to see if they could help. They took down my information and said they would reach out to ownership directly for a response. It has now been another 4 days with absolutely no communication and I am left with an unusable phone - caused by their "repair" to my screen.

An absolute joke of a company.

9/18/24 Update - 5 weeks later, they finally replaced the motherboard they damaged in the initial screen repair. My phone is now operational. The best thing is, the local management said they would have the store contact me when the motherboard came in to schedule a repair. Guess what.... they never called me. It took me threatening the national account side with small claims court to get this to happen. Good luck with your repairs, you're...

I’m not a fan of leaving negative reviews but this particular location really needs some work. I’ve dealt with this company before getting a screen fixed at a different location and my experience was fine. This location though. Every team member treats you like you’re an inconvenience to them and not once have I seen them be friendly. Especially the guy with long hair. He’s rude and unfriendly as well as loudly complaining about how his doctor said he’s not allowed to do repairs. Etc etc. Not even remotely professional. When you walk in they either ignore you or say “There’s other people here first so we’ll get to you when we have time” Great first impression. Now for my experience. I went in to get a camera lens fixed for an iPhone. I called ahead to see if they had the parts and they informed me they did so I drove down. When I arrived they told me they actually didn’t have it in stock and would need to order it. Would be in in 3 days and they’d call me. A week went by and no phone call. So I stopped by again. They still didn’t have the part. “Okay, no problem, when do you think it’ll be in?” “Three days. We’ll call you.” Sigh. Okay. Another two weeks goes by with no phone call. I call again and they say they have them in stock finally and I can come down. When I arrive nobody can recall talking to me and they tell me yet again, they don’t have the part in stock. Another local store DOES have them though and they’ll have them in the next day and they will call me. Not doing this again. So I asked him what store had them in stock and drove to that location myself. When I voiced my frustrating experience to the team member at the original location he just gave me a blank stare and clearly could care less about my terrible experience. Some serious customer service training needs to be done at this Tigard location. Poorly managed, poor customer service and employees with bad attitudes. I’m in the service industry personally and this absolutely would not stand The Sherwood location got me in and fixed my issue the same day. Easy peasy. Now why did it have to...

Get your phone fixed somewhere else. From my experience, the employees here are going to to the bare minimum while getting the most money out of you.

After Google support referred me to this store and forwarded all my info to them, I gave UbreakIfix a call to see if I needed to make an appointment or anything. I also explained the issue with my phone to Nick, because it's a weird one and I had some ideas if what could be causing it (which of course I didn't trust to try to fix myself). Nick said that he would:

1. Run a diagnostic, and
2. Open up my phone and check for/clean out any debris.

I was shocked when I heard this, so I repeated it back to him to verify that he would be willing to do all that for free, whoch he confirmed.

When I got there, the other employee went straight to "you need a new LCD" before running any kind of diagnostic. I explained what I had been told over the phone, so he went to the back room for 15-30 seconds and came back with the same answer - that I'd have to pay $250 (more than I paid for the phone) for a new LCD screen. My screen wasn't cracked or damaged at all, mind you, the issue was likely some internal hardware problem or possibly something to do with the bottom speaker grille. When I explained that possibility to the front desk rep, he said that if they check inside my phone I would have to replace the LCD anyway because it wouldn't work after opening up the phone. THAT'S the part that bothers me. Don't tell me that you're going to run a diagnostic, pop open my phone and clean it out, and have me go all the way over there only to be told that I need a new screen. And honestly, what if it wasn't the screen? Would I then have to pay for further repairs which would include another $250 LCD because I was told that if my phone is opened at all the screen wouldn't work anymore?

This is all to say that I left far more stressed than before I went to this store. My initial call to Nick was reassuring that they'd try to do what they can before resorting to an expensive fix. It's too bad this place isn't what I...