DoubleTree by Hilton Hotel Portland - Tigard — Hotel in Tigard

I always asked via text to let the property know of any issues, to an email address that came in the sms. So this is what I sent: (truncated to most important points)||||1. WiFi honors is slower than an old baud based modem||2. WiFi honors kicks me off after only a few minutes ||3. The towels are stored 3 inches from the floor (directly on the left after the door entryway) and all the germs from people walking by them, dragging luggage by, etc, will get dredged up onto the clean towels||4. The towels are scratchy. ||5. The shower door does not stay closed - best I could get it was about 2-3” open||6. Can’t get in the shower without having to walk through the VERY MILD SPRAY of water - turning it on after is not an option because: ||7. Can’t move the shower head and I don’t want a full body drizzle of cold water||8. Shower head is dirty and has grime in the holes||9. Can’t open the back of the shower||10. Weak water pressure makes shower even worse; or maybe the dirty shower head is partially to blame||11. Door not closing drenches bath mat||12. Bath Mat is scratchy also/anyway||13. The hot water handle on the sink is very hard to turn. ||14. Not one 21st century USB plug/hub in the room.||15. Carpet in room is at least 50 years old, NOT clean, and water/flood stains on the bottom of the MDE furniture make me afraid to walk barefoot…or with socks||||That night, I was at the bar, talking to a couple also staying there, when someone had a medical emergency and threw the place into a bit of chaos - no worries, first responders got there right away and all went back to normal in short order. ||||I had just finished my 1st drink at the start of the emergency, and after everything calmed down, I asked for another (whew)…..for which they were going to use my dirty glass. I declined, and moved it to the other end of the bar where the dirty dish bucket was. So I requested a new drink in a new glass and the bar manager (which I found out later) made me the drink and asked for payment when she brought it (pymt for the whole tab, actually). I said no problem, handed her my cc, and she rang the sale, turned back around, ripped my drink from my hand and threw it out. Told me to leave the bar. Ok, I was in shock, not really quite understanding…asking, what? What’s going on? What do you mean??||||This was apparently the cue for some drunk guy (whom I later worked out was some local, and pal of bar manager’s), gets in my face yelling at me - with all possible profanity - to get out of the bar and not come back, as he spittles into my face. I look at the bar manager and she starts snapping her fingers at me and repeating “get out”. ||||So I left, went to the front desk, and the night manager was there - and while I was trying to tell him the situation , drunk friend guy follows me over and continues yelling at me and berating me, with more spittle in my face. Night manager does absolutely nothing, NOTHING. ||||Once again, I contacted management and corporate — who largely wouldn’t have cared less again…until I told them not to delete the footage from the bar the night I was there because it looks like I would be subpoenaing it and they were on notice.||||I’m still considering my options that may be available to me in equity or at law - I mean they let an obviously drunk person assault me 2 times in the span of 5-7 minutes, without taking ANY action, in addition to the assault by the bar manager and off duty employees drinking at the bar when they’re not supposed to be.||||They did “comp” one night of my stay, but after all I had to endure, their total inaction/negligence/misconduct, plus my sleepless nights, et al, doesn’t even really say “sorry”.||||Use Hilton at your own peril. That’s strike 3, and I’ll NEVER stay at another Hilton property again during the remainder of my...

I was asked via text to let the property know of any issues, to an email address that came in the sms. So this is what I sent: (truncated to most important points)

WiFi honors is slower than an old baud based modem WiFi honors kicks me off after only a few minutes The towels are stored 3 inches from the floor (directly on the left after the door entryway) and all the germs from people walking by them, dragging luggage by, etc, will get dredged up onto the clean towels The towels are scratchy. The shower door does not stay closed - best I could get it was about 2-3” open Can’t get in the shower without having to walk through the VERY MILD SPRAY of water - turning it on after is not an option because: Can’t move the shower head and I don’t want a full body drizzle of cold water Shower head is dirty and has grime in the holes Can’t open the back of the shower Weak water pressure makes shower even worse; or maybe the dirty shower head is partially to blame Door not closing drenches bath mat Bath Mat is scratchy also/anyway The hot water handle on the sink is very hard to turn. Not one 21st century USB plug/hub in the room. Carpet in room is at least 50 years old, NOT clean, and water/flood stains on the bottom of the MDE furniture make me afraid to walk barefoot…or with socks

That night, I was at the bar, talking to a couple also staying there, when someone had a medical emergency and threw the place into a bit of chaos - no worries, first responders got there right away and all went back to normal in short order.

I had just finished my 1st drink at the start of the emergency, and after everything calmed down, I asked for another (whew)…..for which they were going to use my dirty glass. I declined, and moved it to the other end of the bar where the dirty dish bucket was. So I requested a new drink in a new glass and the bar manager (which I found out later) made me the drink and asked for payment when she brought it (pymt for the whole tab, actually). I said no problem, handed her my cc, and she rang the sale, turned back around, ripped my drink from my hand and threw it out. Told me to leave the bar. Ok, I was in shock, not really quite understanding…asking, what? What’s going on? What do you mean??

This was apparently the cue for some drunk guy (whom I later worked out was some local, and pal of bar manager’s), gets in my face yelling at me - with all possible profanity - to get out of the bar and not come back, as he spittles into my face. I look at the bar manager and she starts snapping her fingers at me and repeating “get out”.

So I left, went to the front desk, and the night manager was there - and while I was trying to tell him the situation , drunk friend guy follows me over and continues yelling at me and berating me, with more spittle in my face. Night manager does absolutely nothing, NOTHING.

Once again, I contacted management and corporate — who largely wouldn’t have cared less again…until I told them not to delete the footage from the bar the night I was there because it looks like I would be subpoenaing it and they were on notice.

I’m still considering my options that may be available to me in equity or at law - I mean they let an obviously drunk person assault me 2 times in the span of 5-7 minutes, without taking ANY action, in addition to the assault by the bar manager and off duty employees drinking at the bar when they’re not supposed to be.

They did “comp” one night of my stay, but after all I had to endure, their total inaction/negligence/misconduct, plus my sleepless nights, et al, doesn’t even really say “sorry”.

That’s strike 3, and I’ll NEVER stay at another Hilton property again during the remainder of my...

A few weeks ago during the ice storm, the whole hotel lost power for several hours (went out in the afternoon, didn’t come back on until middle of the night apparently). There weren’t any small lights or heat hooked up to the generator they had, so rooms were completely pitch black and freezing. As someone who works night shift and was just staying here to be close to my job.. this meant I couldn’t get a shower before work, I couldn’t eat my microwave meal I bought myself, and I couldn’t use my white noise machine that I needed in order to sleep during the day. I literally had to get dressed in the pitch black dark. I was staying several other nights before this, but when I requested a refund for this one night in particular (and this one night only), Ashley the assistant manager refused and acted extremely condescending towards me. I asked if there was anyone else I could talk to about the situation, and the EQUALLY RUDE general manager popped up out of his office and said “I’m the general manager!” to indicate he’d been eavesdropping and let me know I was completely in the wrong for even asking. He said he was the one who made the final decisions regarding refunds and this case doesn’t qualify. I actually argued with them for a long time about this, because isn’t their sole job as a hotel to provide services that a hotel provides? Why are they charging guests if they are unable to provide these services? I understand the power outage wasn’t their fault, but making their guests pay for it instead of taking the blow themselves is extremely tacky. It wasn’t our fault either!

The general manager kept trying to make the point to me that they would be “unable to make money at all” if they gave everyone a free night for that one night. Listen dude! I understand business. Yes, the point is to make money. But as a business, you have to accept that there are certain times when it is NOT APPROPRIATE to charge guests, even if it means losing your profit. Making guests pay for services and amenities they did not receive is absolutely taking advantage of them, and it makes the whole company look bad. So no, sir, I don’t need you to explain business to me. In fact, I think you should’ve learned in business school that customer satisfaction is WORTH SOMETHING. You can’t go around forever just scamming people out of money. You won’t be successful this way for long.

Oh and Ashley, it was very interesting that you had to mention to me that I was the only guest that night who had the AUDACITY to ask for a refund. Because in fact, I read a review from a family who asked for a refund and was denied during the same power incident, and it was apparently posted several hours before my conversation with you. So clearly you are just straight up lying to customers at this point.

Thankfully, I reached out to Hilton customer care and got a refund through the corporate customer service line that way. My positive experience with this customer service line (they are on a national level, I believe), is the ONLY reason I’ll ever be staying at another doubletree again.

Also, housekeeping is 10/10. They do wonderful work and are the most pleasant and friendly staff at the hotel, so if you do end up staying, leave a tip :)

But yeah guys, PLEASE look into new management. I never complain to managers and I have literally never written a review before this, so that should tell you the type of impression these individuals left on me. Rude, condescending managers speaking down to you with their borderline god complexes.

Unreal experience, just happy it was...