The Cheesecake Factory — Restaurant in Tigard

Omg another edit: I'm just going to keep editing this same review until they make a change. It's been over a year since I last came and you'd think they would have gotten it together by now. Good news tho, I finally got to try the buffalo blasts! Bad news, they're still out of ahi tuna. I made the mistake of bringing my family here. My neice wanted the ahi tuna salad. I wanted the ahi nachos. Our waiter later told my neice they were out of the salad but didnt say anything about my nachos so I assumed they used a different tuna? After 30 more min of waiting he finally came back and said they dont have the nachos either. Getting deva vu. So I ended up ordering the avocado tacos. After waiting some more the manager comes over to tell us they are out of the jicama wrap that they use to make the shell. The manager was very nice and spoke to us for a bit and during that time my avocado tacos showed up and they magically had the jicama wrap that I was told they were out of. The manager was just as confused as we were... The whole experience was just awkward and unpleasant. There's something really wrong with this location that I think corporate needs to address.

Another edit: We thought we'd give it another try and unfortunately it was the same situation. No buffalo blasts(I've been wanting to try them for forever but they never ever have them, I dunno why), fine I got the lettuce wraps and they were good but the chicken was a bit dry. Then the manager came back to inform me that they were also out of the entree I chose, the ahi tuna. Really disappointed. Our waitress was great and really helpful with recommendations but unfortunately we will probably not be back.

Edit: finally made it back with a reservation and half of their menu was unavailable. No sandwiches, nothing with shrimp, no tacos, some appetizers unavailable.....seriously? Luckily their menu is huge so obviously we found something to order but not what we originally wanted. Our waitress was very nice and I feel bad that she has to deal with having to tell her customers that half the menu is unavailable.

It was 7pm on a Thursday and we were turned away saying it was a 3 hour wait and they weren't accepting walk ups. There was one couple waiting on the bench. Since when do you need advanced reservations to sit down in a mall and eat a...

Great Drinks, Friendly Service, but the Kitchen Missed the Mark

We stopped by The Cheesecake Factory at Washington Square Mall for a quick bite and cocktail after some shopping. Since it was happy hour, we decided to take advantage. We were warmly greeted in the bar area, which was a nice start.

I ordered a Bloody Mary, and it was absolutely amazing! The bartender mentioned they make their own mix, and it definitely showed—it looked incredible and tasted even better.

While browsing the menu around 4 p.m., we finally decided on the happy hour nachos. When our bartender/waitress came back, she said she managed to get us the happy hour nachos, which surprised us. We hadn’t seen a happy hour menu, and it was already 10 minutes into happy hour. I found it odd that no one had mentioned it earlier, but we were glad to have gotten the deal.

Then came the waiting… and waiting. It took about 25 minutes for the nachos to arrive, and the bar wasn’t even busy—just a couple of people at the bar and a few tables. A different bartender started her shift during our visit, and she was fantastic. Super attentive and really listening. She overheard us joking about how good the bread looked and offered to bring us some. We declined (trying to be good with the calories), but it was great to see that level of attentiveness. If I had wanted the bread, I know she would have brought it without hesitation.

Unfortunately, when the nachos finally arrived, they were a letdown. They were cold, the cheese was burnt on one side, and they lacked pico de gallo (though we got some on the side). The guacamole was also pretty bland.

But honestly, the highlight of our visit ended up being watching the second bartender craft some of the most beautiful drinks I’ve ever seen. These frozen concoctions looked like literal art pieces—bright, colorful, and stunning. I can only imagine how amazing they tasted.

I’ll definitely go back to Cheesecake Factory—it’s always been a favorite—but I left feeling like the kitchen and bar weren’t quite in sync during this visit, especially considering how quiet it was. Still, great drinks and friendly service made...

normally I really love and enjoy going to the cheesecake factory and have a good experience. I look forward to being able to go and pick this spot for special occasions. I get the same thing every time and make a few changes to the order, which has surprisingly never been a problem up until today. me and my partner went to celebrate our three years and honestly did not have a good experience at all. the table we were sat at was very small and at first our server seemed fine but she either didn't put my order in correctly or it was made wrong. it was made the way it normally is and one of the ingredients I ask to not have on there I am allergic to. I told the expo who took it back to the kitchen for remake that I was allergic to avocado, which I had also told my server about. (I understand this is a weird allergy people do not see often so I am very understanding and was as nice as possible about the error). another person about five minutes later came out and confirmed that it needed to be completely remade from scratch due to me being allergic to avocado and it making my mouth swell and it makes ke feel sick and even sometimes throw up. all of this was great and I appreciated it until I received my "remade food". the chicken was cold and hard and as I started eating I realized it was the same food with just the stuff picked out, but poorly done. we ended up just leaving due to me starting to have an allergic reaction and being disappointed in the kitchens behavior in this situation. I just don't understand why a person would come to my table to confirm it needed to be remade due to an allergy for the kitchen to not remake the food. I don't necessarily blame the server seeing she wasn't the one to run out food so it was not pre-checked by her to ensure it was correct. anyways typically I have an amazing experience but today really disappointed and definitely wasn't the best dinner to celebrate and...