JCPenney — Local services in Tigard

I had the most abhorrent experience shopping at JcPenney last week. I was with my sister and she wasn’t feeling well and was trying to hurry up and checkout so she can get to her car to take her insulin Evelyn was the lady that helped us at checkout and she was beyond rude and unprofessional. After scanning our items for purchase, I told her I had a coupon I wanted to use. She looks at the coupon and says “this is for one time use.” I said ok not understanding why she would even say that- aren’t all coupons one time use?? She was taking her sweet time checking us out and I realized the reason she was doing that was becuase she wanted her manager to come over and “examine” the coupon. When the manager arrives, Evelyn proceeds to tell her in front of me and my sister that “all these people are coming in with coupons and not giving their rewards phone numbers......” What an asinine comment. I was in a rush because my sister was having a medical emergency so I did not give my phone number. What does that have to do with the coupon? Second of all, had the associate scanned the coupon and it didn’t go through, then you can call your manager and create a chaotic scene with a full FBI investigation over a coupon. This lady proceeds to call her manager just to create a problem where there isn’t one. I guess she had reached her limit when it comes to coupon bearing customers and decided to make an example out of me? My family and I have been a loyal JcPenney customers for over 30 years and didn’t do anything to warrant this type of treatment. Her behavior is shameful and lacks integrity. We are all cardholders and JcPenney literally sends all of us coupons a couple times a month. Let me tell you that whoever the brainchild at JcPenney corporate is that sends these coupons out is a genius. I used to shop all the time at Macy’s and now I shop exclusively at JcPenney b/c I am on a fixed income and little $10 coupons here and there help in these difficult times. If this associate has a problem with paying cutomers using coupons, she needs to speak with JcPenney corporate or whoever sends out the coupons. She is completely in the wrong to accost an innocent paying customer who is just trying to pay for their items and leave. Her anger was misplaced, unprofessional, and unwarranted. She was so underhanded about it too b/c she didn’t say “I want to show my manager your coupon” or anything. She continued to ring us up and continuoiusly called for her manager on her walkie talkie. When the manger came, the associate proceeded to make it seem as though something is wrong with the coupon and speaking in an accusatory manner. This is completely unacceptable and unethical behavior. I am a woman in my 50’s and an incident like this is an attack on my integrity. I felt attacked and embarassed in front of my daughter, sister, and all the customers around me for absolutely no reason! I am simply using the coupons JcPenney mails to me several times a month! How does an employee not know that? Why would you put a customer in a horrible situation where you just want to create a problem when there literally is no problem. This employee needs feedback and coaching from management about how to handle her misplaced anger towards customers that use coupons and not insinuate that there is an issue because someone has a coupon. I felt belittled and hurt but was in no place to create a scene in front of my child and other customers behind me. JcPenney lost a loyal customer .After this experience, I will not be returning. She has unethical behavior- if she does not like the way JcPenney hands out coupons to customers, then she can speak to the company about that and not shame paying customers who are simply using the coupons they were given. It’s unfortunate that the ill-intentioned actions of one associate can put a damper on an entire store experience. Front line employees are the face of a business and they should have that at the forefront of their mind when interacting...

I have come to JC Penney portraits to get my family's holiday cards made every year for the last 6 years, and this is the only time that they have made me feel scammed, disrespected, and defrauded. I get the groupon for 24 holiday cards which is for a session for up to 8 people. They charged my husband and I extra money for having my daughter and dog with us (whom we've ALWAYS had with us). My 7-year-old and my dog were those 2 extra "people" that I was charged for, even though we have come in with our 2 dogs and the 3 of us before and there were never ANY issues or extra charges before now. This is the very first time that this has happened. It really seemed like it was resentful, because we weren't spending hundreds of dollars on extra products we can't currently afford, and we just wanted the holiday cards that I paid for on Groupon. As always, and as I told her up front. She told me that the 2 sessions in the groupon means 2 people? So since we had 3 people and a dog, we were charged for a second "2 person session at full price!..." But NOWHERE on the Groupon OR the JCPenney fine print does it say that if you bring more than 2 people, you will get charged for each additional person. And it definitely doesn't say anywhere that they charge your dog as a person! So they charged us an extra $30 for our photo session, and we ended up having to spend an extra $30 something dollars on top of what I already paid for the Groupon that should have covered EVERYTHING, as it always does! And we have never had to do that before! The photographer just kept saying that session means person. But if it means person why doesn't it say person, instead of session? That doesn't make any sense to me and its extremely misleading and fraudulent honestly. I feel like I have been lied to and ripped off. And she was pushing REALLY hard for us to purchase a lot of extra items even though I kept telling her that we couldn't afford that right now! So I feel like this was something that she just added because she wanted the extra money. Because, like I said, in the 6 years in a row that I've done this, this has never once happened to us! And I've been in there before with more people and animals than I had with me in there today. Nothing has changed in the fine print, I looked really hard. I would not have paid at all and would have insisted on a refund for this, but they were not willing to give us the holiday cards that we already PAID FOR unless we paid that extra money for the "session fees". And they just kept blaming Groupon and saying that it was a problem on their end. Saying that they have problems with them all the time, and that it has to be something wrong with Groupon. But we've never had a single issue with this in the last 6 years. So, I'm not sure how they intend to make this right, but the photographer clearly wasn't about to budge on this and they weren't going to give us our holiday cards that we already PAID FOR for unless we paid that extra money, so we were stuck doing that. I'm furious and I'll be calling corporate. She even added the digital files on there even though I just asked how much they were and they're twice as much as usual but oh wait there was a black Friday coupon code that she just happened to remember by heart that she could put in there dropping the price of those by 50% to the normal price! 😧 This was my first time going to this actual location, and I will not...

THIS REVIEW IS ONLY TOWARDS THEIR JEWELRY STORE. I've purchased items from JCPenney outside of the jewelry store and haven't had issues.However my experience at the jewelry store far outweighs any positive feelings I've had to this store as a whole, thus the 1 star.

So I bought my wife's wedding ring from here through the manager, Roya. She was wonderful and helped get us the perfect ring. We got a lifetime warranty, so we thought we were set. Long story short, we've had diamonds fall out and have taken the ring to JC Penney four different times. Every time was a struggle. They couldn't find our lifetime plan. The third party repair place they sent it to lost our information, etc. We probably had spent 4 hours in all those stops just to get the ring fixed. Then it took about 4 weeks each time to get it back. So not only terrible service, but terribly slow.

Anyway, those were the small things. I took the ring in yesterday and was met by a complete bimbo of a man called Robert (who was the jewelry store manager). He told us that our care plan is no longer valid because we had bands soldered on to the main ring. He kept trying to say that because we altered the original state of the ring, the care plan we purchased was nullified. We explained to him that we've been in 4 times before with the ring and the soldered bands. He kept saying that he could send it in for repair, but it was likely that they would not repair it and would get us a quote on how much it would cost us.

This went on for 30 minutes, and he was incredibly rude and unprofessional. I miraculously held my patience and walked him through the logic of the terms/conditions and how JC Penney has sent our ring to PTI (3rd party repair store) with the soldered ring many times before. He was too incompetent.

So my wife and I wasted time driving out there, wasted our time trying to explain a very simple situation to Robert, who cannot understand basic reasoning and explaining. I have to reiterate how rude he was to my wife and I.

Anyway, we called the next day (today) to the 3rd party itself and explained the situation. They said they could completely fix the ring with our care plan. My wife then called the JC Penney Jewelry store, and of course Robert answered. My wife explained who she was from yesterday. He replied say "Oh you were the one trying to repair your ring with your friend." My wife felt terribly disrespected how he referred to me, her husband. So anyway after talking to him, my wife called the manager of the JC Penney store and reported Robert to him. He said that of course they'd honor our care plan and he had no idea what Robert was saying.

Whatever you do, DO NOT BUY A WEDDING RING FROM JC Penney. They are overpriced and their service is evil. Go to Fred Meyers, we got the bands from there. They've even offered to fix missing diamonds on the main ring (from JC Penney) even though we told them we didn't buy the main ring from them. I've had nothing, but awesome experience after awesome experience at Fred Meyer's. JC Penney on the other hand is ran by unprofessional who will treat you very poorly.

Horrible experience. Robert is one of the rudest people I've ever...