Daniel's Jewelers — Attraction in Bell Gardens

Go to a different location a year ago I opened my account at this location because I saw a sale banner outside while passing through the city, and I regret it. Although Daniels itself is a decent company, the service I received from this stores manager, was horrible. I called to get MY account information for a purchase I'd like to make this weekend. Instead, I was repeatedly interrupted while trying to ask my question, while I was trying to find my account number I was told to call back, then I was told my account information couldn't be pulled up with my phone number. Additionally, after saying I would have customer service help me with my account, I was told they wouldn't be able to help me either, unless I had my information, which I had... I was repeatedly told to go into the store with my ID then was ultimately told that if I went into the store without my Daniel's card, I wouldn't be helped. I've never in my life been spoken to or treated as rudely as I was...

I would give them zero stars. Hidie keeps telling me my rings will be ready on Sunday, i call before going then they say next Sunday. When we went to purchase a new diamond she seemed as if was new. I could see the frustration in the managers face because she kept asking questions, so i was being patience but I am paying for a ring I dont have now. Last lady told me my rings would be here yesterday, Wednesday, guess what? Nope. Once again they are calling the jeweler to see when the rings will be there and" no manager...

This place is stupid. They don't even want to make money. I needed my wife's ring fixed cause the diamond fell and they didn't even care cause it was a Sunday. They said come back tomorrow for the specialist. How hard is it to hold the item for the specialist and then do some customer service over the phone. Too bad cause they could have made some money. To the owner: you need to hire people that actually want to make you money or even at least sell the product of servicing jewelry. Don't know how this place stays...