Hard Rock Casino — Attraction in Biloxi

I have frequented Hard Rock Biloxi at least 4 times a year for almost 20 years now. Never had a problem except once, with them not allowing a mini backpack in the casino, as I had been casino hopping all day and wanted to carry a few things (like sunglasses and personal care items) for use throughout the day, but that all changed with my most recent (and probably last) visit.

As I said, I casino hop to different casinos in the Biloxi area when I am visiting from out of town. I always carry a Yeti thermos filled with water and ice. I grow large kidney stones and have been medically advised to drink at least 3 liters of water a day to try and prevent them. Walked into Hard Rock casino by security (with my usual thermos of water) Friday night (no problem), Saturday morning (no problem), and stopped by again on Saturday night (DENIED entrance due to my thermos of water). Now, mind you, I had visited 4 other casinos in the area that same day with my thermos filled with water and had no problems. Rather confused that the Hard Rock security guy was denying me entrance because of my thermos of water (opened it and showed him the ice and water), I inquired as to why it was ok last night and earlier today. His reply “It’s the Rules of the Mississippi Gaming Commission-no outside food or beverages can be brought in to the casino." He further went on to say if he let me in with the water, he would have to let everyone else come in with what they wanted”. There’s no comparison. If somebody wanted water after seeing mine, why in the world is that a bad thing? I totally understand not bringing in alcohol, tea, juice, anything other than WATER…one of your basic needs.

I ask to speak to a supervisor.  He, too, refused to answer my questions, especially the one about why it was ok to bring this water in last night, earlier today, and EVERY other time I’ve visited Hard Rock Biloxi. As he was speaking, I caught sight of a person passing through carrying a cup of something. I point him out, and security says that’s different because it’s from Pie Five, which is inside the hotel. Soooo…what if I had taken the water from my Hard Rock hotel room and poured it in my thermos??? He wouldn’t answer any questions, just kept blaming the Mississippi Gaming Commission rules. I ended up dumping out my water and ice in the bathroom because I had a voucher to cash out and wanted to go have a drink at one of the restaurants in the casino. My enthusiasm for gaming at Hard Rock Biloxi ever again was done, but the bartender at the restaurant (which was very crowded) didn’t hesitate to happily give me 2 cups of water and ice, when he had many paying customers who were waiting. Now, I do realize that servers occasionally come around the casino and ask if anyone wants drinks and they do have 10oz. water bottles. However, I was playing in the casino for almost 2 hours Thursday night and not one server walked by any area I was in. I would need to drink at least 10 of those small water bottles to equal 3 liters. How happy are your servers (when I can find one) going to be when I ask for 10 bottles of water?

I still can’t make sense of this and am done with Hard Rock Biloxi, but I wanted to put my experience out there. Oh, and, by the way, did you know you can bring ice (frozen water) through carry-on TSA in one of those small casino bottles? I did not but saw somebody in front of me going through with it in their carry-on and TSA said that was fine. So, that’s OK, ice AND water in a thermos is fine at EVERY casino in Biloxi, with the exception at Hard Rock Biloxi. Makes perfect...

Terrible!!! Avoid at all costs!!||I normally don’t write reviews but I felt I had to write this to warn others of the scam that is the Biloxi Hard Rock. ||I have a business office in Biloxi and travel there often (at least once a month). I’ve stayed in almost every hotel in Biloxi. I’ve really never had a problem… until now. I booked through my Amex card (which apparently uses Expedia). I only booked the Hard Rock because it was the cheapest rate for the nights I would be there. I didn’t figured I’d be in the room much so cheaper is normally better. ||The first issue was when I checked in. The nights were already paid through Amex. I used another card for incidentals when I checked in. They charged the incidental card $300 for a $120 stay. I thought to myself “that’s a lot but maybe they’ve had some issues with people breaking things” no problem. When I checked in, the room was not clean. There was hair in the shower and I had a window view of a concrete wall about 20 feet away. I called and they came later that evening to clean. I was there for work so I wasn’t worried about the view. I assumed (like most hotels) they give the crappy rooms to the people who don’t book direct with the hotel. ||The next evening, I came in around 8pm after working all day and didn’t feel like going down to eat so I called room service. No answer. I called back 15 minutes later. No answer. I tried 7 times. Not. A. Single. Answer. I went down and got something to eat. While I was waiting on my food, I put a $5 bill in a video poker machine. The bar tender asked me what I wanted so I ordered a beer. Then he said it’ll be $7. I said, I thought beers were complimentary if you were playing. He said they had a “light system” and you had to have enough money in the machine and play long enough to get comped a drink. He said they’ve gotten really strict about it. I rolled my eyes and paid the $7 bucks. Not a big deal but literally no one else in Biloxi has that system. I got my food and went back to |the room. All this maybe worthy of a 3 star review but not a 1 star. ||The 1 star came because remember that $300 charge for the incidentals? They took some off and charged my card $181. I’ve already paid through Amex. I called the hotel and spoke to an extremely rude front desk person who said “It ain’t be us. You gotta speak to Expedia”. I said “you double charged me on a different card.” Then she hung up. I called back and got the manager’s name. Same response. “You have to take that up with Expedia”. I said, this isn’t the card I used for Expedia. This is the card I used for incidentals. She said “you heard me”. And hung up. Of course, now I’m pissed. ||I’ve had to go through both Amex travel and my other card company to get this handled. They told me it was an on going issue with this hotel. I will never stay here again. ||Look, people of the internet. I travel a lot. I don’t write many bad reviews. But AT ALL COSTS, stay away from this hotel!! There are many better...

The Hard Rock Hotel & Casino Biloxi stands out on the Gulf Coast as a vibrant and energetic destination. More than just a place to gamble, it's a full-on entertainment complex that blends the thrill of the casino floor with the legendary vibe of the Hard Rock brand. The Atmosphere and Ambiance: Rock and Roll All Night From the moment you walk in, the Hard Rock theme is unmistakable. The casino is a sensory experience, with rock music playing, memorabilia from famous musicians on display, and an overall lively, upscale atmosphere. The casino floor itself is well-maintained and features a variety of games, including over 800 slot machines and 50 table games. The layout is designed to keep you engaged, and while the noise level can be high, it's part of the energetic, party-like feel. Accommodations and Amenities: More Than Just a Bed The hotel rooms are a highlight for many guests. They are noted for being clean, comfortable, and stylishly decorated with the Hard Rock flair. Many of the rooms in the newer Royal Tower offer great views of the beach and water, a definite plus. Beyond the rooms, the amenities are a major draw. The outdoor pool is a massive, central feature with a swim-up bar, cabanas, and a lively scene. Other amenities include a full-service spa, a fitness center, and a Rock Shop for souvenirs. Dining and Entertainment: A Feast for the Senses Hard Rock Biloxi offers a wide range of dining options to suit various tastes and budgets. For a fine dining experience, you have Ruth's Chris Steak House, while the Hard Rock Cafe serves up classic American fare in a fun, music-filled environment. Other choices include casual options like Macau Kitchen for Asian cuisine and Half Shell Oyster House for fresh seafood. The entertainment factor is also strong, with the Hard Rock Live venue hosting a steady schedule of concerts and events, from rock legends to country stars. The casino also features bars with live DJs and music, ensuring there's always something happening. The Verdict The Hard Rock Hotel & Casino Biloxi is a great choice for those seeking a high-energy getaway with a focus on entertainment. While some reviewers have noted occasional issues with service or the smell of smoke, the overall consensus is that the clean rooms, excellent amenities, and fantastic location make it a top-tier destination. If you're looking to gamble, relax by a massive pool, catch a great show, and immerse yourself in the world of rock and roll, this is a solid bet on the...