Hard Rock Cafe — Restaurant in Biloxi

Complaint About the Hostess at the Entrance

Hello,

As someone who visits Hard Rock Cafe at least three times a month, I never thought I’d be writing a long complaint about how we were welcomed at the entrance. However, since the customer experience starts at the door—and given that Hard Rock is not just any random place—I felt it was important to bring this to your attention.

On March 7th (today), when we arrived for lunch, the same short-haired lady with white/gray hair who has greeted us before told us that only high-top tables were available. I explained that our daughter had recently fallen from such a chair and was now afraid of sitting in one, so we would prefer a regular table. At that moment, there were several empty tables on the left side of the restaurant—otherwise, I wouldn’t have even asked. However, she simply stated that they were all dirty and offered no alternative.

From where we stood, the tables looked clean; even if they needed a quick wipe, they were completely clear and seemed ready for use. When we said we’d be happy to wait for one to be cleaned, she smirked in a way that was clearly not out of politeness. (I’m old enough to recognize the difference.)

At that point, I mentioned that if it was going to take a long time to clean a table, we might as well go elsewhere. She turned her back and responded with a sarcastic, “Yes, ma’am, we’ll see,” still smirking. (Again, I can tell when a “Yes, ma’am” is actually meant politely.)

I called her back and expressed that her attitude made us feel unwelcome, as if we were an inconvenience. She kept smirking and said, “Well, I’ll call someone else for you then.” I replied, “In that case, please call the manager.”

We’ve dined at the bar before when we didn’t have our daughter with us, even when the restaurant was nearly empty, simply to avoid bothering the staff with setting a table. So, in this particular situation, the lack of options, dismissive attitude, and insistence that the clearly available tables were “dirty” felt like a passive way of saying, If you won’t sit at a high-top, then leave.

Thankfully, your new manager was extremely kind. He personally wiped down a table for us and seated us, even offering a dessert on the house, which was a thoughtful gesture.

Later, I noticed that the same lady was responsible for cleaning tables as customers left. It became clear that she likely didn’t want to disrupt whatever seating arrangement she had in mind. I understand that staff have a workflow, but this wasn’t about that—her attitude was outright dismissive and unprofessional.

She gives the impression of someone who either doesn’t enjoy her job or feels forced to be there, and unfortunately, that negativity affects the overall atmosphere of the restaurant. In contrast, your waitstaff and new manager are always warm and welcoming.

I wanted to bring this to your attention, hoping you will address it...

Played baccarat which I do all around the world 🌎. I will say, Biloxi has some interesting game play and dealers in comparison to others. If you are the highest money you usually can make the choice to just have the cards flipped without the theatrics of looking at the cards since that's what I'm use to with online play and most everywhere else when I play mini or midi bac game. Here they give the cards to someone on the table always even though the high chip stack has made a "specific request" that they don't and will not honor. They look at it is as you didn't want to make the call on cards. When for my benefit I wanted the cards touched by only one person which was the dealer and no one else. I guess they don't get how rude that is when you are playing a heavy hand. So if you have 15k hand on the table and you request please just flip all the cards they will instead say "F you" basically and toss the cards to the other player with $25 on the table and hold the other sides cards down and do the whole song and dance I would rather not do for that specific hand because of my weak heart and stress of surprise. (Also, I was on player side and everyone else was on banker and they kept my player cards down which is wrong. If someone else is on the opposite side you have to reveal the player cards first and not hold them down for the banker side or visa versa

Great food choices. Top notch in comparison to Harrahs where I spent $15 on a junk Steak and Shake burger since it was the only place open. Burger at Half Shell a fine dining restaurant was 15.50. Yes, 50 cents more than a steak and shake garbage burger I was basically forced to eat since it was the only place open past 10pm here and all around the area. $10 premium per person on a burger is outrageous. These are $3.99 at home location.

Excellent Pit Boss Anthony. I was upset and he handled the situation fine for most part. Other guy that came up was a hot head and said "this is the way it's done here" after I had just said to him, this is only done here and no where else. He then said that and I said Yes I know I just said this to you, but had to have the last word type of guy. I guess I shouldn't expect excellence all the time, but with Hard Rock I usually have the best experiences all...

Burgers, Fajitas & Rock ‘n Roll — Hard Rock Biloxi Hits All the Right Notes

If flavor had a concert, Hard Rock Cafe Biloxi would be the headliner. We rolled in, hungry and ready for something epic — and what we got was a full-on taste tour with backstage access to some serious culinary riffs.

First up: The Glazed Dragon Burger. This beast was pure arena rock — a double headliner of crispy fried chicken AND a juicy beef patty, stacked high and topped with bold pickled carrots for that crunchy kick. Sweet, spicy, savory — it was like the burger version of a power chord. Every bite? Straight fire. 🔥

Then came the Steak Fajitas — sizzling onto the table like a guitar solo mid-set. Tender steak, smoky veggies, and enough flavor to make you air-guitar between bites. Build your own bite, pour on the sauce, and get ready to crank the flavor up to 11.

Just when we thought the encore was over — bam! — Apple Cobbler with a scoop of vanilla ice cream dropped like a surprise acoustic finale. Warm, buttery, with just the right balance of cinnamon and crumble. The ice cream? Smooth as a bassline.

The vibe? Wall-to-wall rock legends, bold colors, good music, and a staff that knows how to treat you like a VIP — even if you don’t have a tour bus parked outside.

If you’re anywhere near Biloxi and want a meal that feels like a front-row ticket to Flavorstock, Hard Rock Cafe is calling. And we’re definitely coming back...