Dogtopia of Bloomington — Attraction in Bloomington

I was hopeful that doggy daycare here would be a positive experience for my pup. Overall it was just ok. My puppy was in the daycare one day a week for 2 months leading up to a boarding stay. Most of the staff are friendly. One specific staff member was consistently short, rude and unhelpful. During boarding my dogs were fed other food. At no time was I told that they had run out of food (despite my efforts to pre measure, color code and label each of their feedings). Very disappointing since I home cook food due to allergies. All the progress that was made in these efforts was lost as my pup came home with a red itchy belly. Furthermore a highly reactive dog came into the lobby as I was picking up my pups. Three staff members announced that the dog was fearful before the dog was even in the building. Within a minute of being in the lobby the dog snapped at one of the staff members who understandably was visibly shaken, as was I. When I asked if my dogs could be held from coming out to the lobby to avoid an unhappy and stressed reunion. Staff member Echo gave me the most foul look and stated "that dog is fine and was in the same playroom as your dogs yesterday." "We don't let more than one dog in the lobby at a time". It was so condescending and rude. If a staff member was upset by this interaction one can imagine how it felt to someone who doesn't work with dogs daily. This is an opportunity t assure and inform, not criticize and shame a customer. When my dogs did arrive this same staff member withdrew her hand and offered no pet or kind words. I am beyond saddened my dogs spent time in this facility.

I wasn't updated on if the dogs had ate that morning, if their meds were given, and left with two excited dogs and their bag of belongings. There were 4 staff members in the lobby & no offer to even hold a door open. I discovered when I returned home there was a missing blanket that was for bedtime/crating. I was told that my anxious puppy had shredded it and it was discarded. Staff failed to tell me this in any update or at pick up. I can only assume my dog slept in a dirty hard crate for the remainder of boarding. They did also forget to give me all my dogs belongings and I had to return to retrieve. There is a pretty generic report card that is issued where it appears staff use this for coloring with gel pens & craft time for their benefit. It offers nothing of significance other than which 'friends' my dogs have. Could be better used for a more professional and honest communication tool on all the above issues and more. Daycare: They will crate your dogs for "breaks" I was told no more than a few minutes at a time. I observed my dog in crate 20 min at one point, and then it was "nap/lunch" break and the cameras are turned off so i can assume he was in there for over 2 hours. NO outside space = dogs eliminate on the floor. From what I observed the "Brain games and play" as advertised is mostly just one staff member walking around with a mop constantly cleaning up urine and feces. There is very little interaction with the pups. Due to the above and the rubber flooring my dogs came home smelling awful and I had to bathe them after each visit. It's obvious that there are staff favorites and if your dog isn't a regular then they're just another dog. I was called by the owner Ryan and all the above was shared. It was a standard customer service recovery call, all my concerns were 'noted'. It didn't make anything feel better especially since he blamed me for the food shortage. Apparently a new Golden Valley location is opening soon. I can only hope there is a better investment in staff and higher expectations for care than there is at...

I had enjoyed taking Lady to Dogtopia Bloomington up until a couple days ago. Mind you, I’ve been taking her here for 4 years, dating back to when I used to work there. When I resigned 3 years ago, the owner had told me I was welcomed to bring Lady back anytime for a discounted rate. So from there on, I continued to bring Lady here for the past 3 years and received 50% off all services. This past weekend, I brought her in to board for the weekend. I was charged full price so I called back and asked why I was charged full price when usually, I get a discount. The lady who answered the phone didn’t seem to know much aside from saying “if you had a discount, it would’ve been applied” and said she would reach back that day or the next day for more information. It’s the next day and I have not received any calls so I emailed them. The same girl replied saying I would get discount moving forward, period, nothing about the overcharge from over the weekend. So I message back asking about a refund. They said they will get back to me the next day. It’s the next day, no response, so of course, I emailed back. They said they would give me a $25 credit on my account. At this point, I am already pretty irritated about the poor communication and now this? Who did they take me for? Giving me $25 credit for an overcharge of $86 for a mistake they made on their end. So when I emailed them back regarding this, they just said the owner would call me. So he did but I was unable to answer my phone. He emails me saying that he does not recall why I have a discount and that discounts are usually removed when staff resign. He also made the excuse and said “I don't recall authorizing that but I know at times different managers or shift leaders have put that in on their own”. Well, I would like to know why, as an owner, one would be so unaware of such things especially when it was the owner HIMSELF who gave me the discount to begin with and now for over 3 years. You must not be a very good owner if that was all authorized without your knowledge, but you know, like I said, I did used to work there and let’s just say I am not surprised that the owner “didn’t know about it”. Nonetheless, I emailed my disappointment to the owner and still had not received any form of response back, not even an apology or acknowledgement of my frustration or what an inconvenience this has been. Very disappointed about the lack of communication and unprofessional way they handled this. If they would’ve told me, before they charged me, that my discount is no longer applicable, I would’ve been fine with the transparency. But no, it just seems like no one at Dogtopia knows what’s going on. If this is how you treat customers, then don’t even run a business. Don’t even bother replying to this review or try reaching out to me. I won’t be bringing Lady here anymore. If I could give this review zero...

We had our dog groomed with Dogtopia today. Unfortunately, we had a bad experience with them. Upon arrival, the grooming room was filthy with dog hair everywhere, they are groomed in the same room other dogs our held making it hard for our dog to be calm and behave. I looked over that, because I understand space limitations and things get busy. However, during the initial visit we briefly spoke about what we wanted, groomer asked if I wanted a wheaten cut, we’ve never done that so I said no. Reflecting I should have said 1/4 off, but I said 1/2 off. Regardless of that, our dog came back with 3/4 off looking like she just got out of a bath. If there was no hair, it would look the same. They asked for a tip before I even saw the cut (a mistake) then simply apologized for it being too short. I get it, nothing could be done, but for someone with 40 years of cutting, that’s clearly way more than 1/2. I mean if you know what a wheaten cut is then I’m sure you could figure out this is a terrible job. Someone said she looked great, laughable. We called after we returned home, they said that’s the way I wanted it cut, we expressed our disappointment, asked for a refund and ended up agreeing on refunding the tip I had given them of 15%. Folks, I could have done a better job myself with a clippers and a comb. This is awful. If you go here, be very clear about your expectations because if you tell them anything arbitrary they will abandon any level if intuition and your dog will come out looking like. Dobby the elf from Harry Potter. An after thought: sophie was very timid afterwards, is huddled in a corner being very antisocial, very unlike herself. You can even tell from the picture, there is a night and day difference in demeanor and clearly….esthetics. I challenge you to improve your business, listen to your customers, be compassionate, and just do better. The fact you call that a spa...