Blanchards - Allston — Attraction in Boston

I’ve been coming to Blanchard’s for a while now and have always enjoyed their great selection of premium wines. I came in May 17, 2019 around 945pm looking for a bottle of Dominus or Pichon comtesse both bottles above $200 and asked for some help from the wine department in choosing a wine suitable for me. I received probably the worse service by a Caucasian man who I didn’t get the name of who was part of the wine department who was extremely obnoxious and arrogant. After asking him a few questions about wines, he walked away to serve another customer which seemed like his personal friend and didn’t even bother coming back to help me. he seemed very lackadaisical and unenthusiastic about serving me. Afterwards I asked for a simple request of bubble wrapping my wine and his response to me was “We are not a packaging store.” This was an extremely uncalled for comment and shows how low level his emotional intelligence is. I told him there is something wrong with your attitude and he told me to enjoy myself. It is a pity to see an employee of a great liquor store behave in such a manner especially when I’m buying premium wines. There was no urgency in giving me the best advice in choosing a wine when I was willing to spend hundreds of dollars. I ended up just taking the Dominus 2009 bottle of Wine as I really wanted it. Walking out of Blanchard’s with an exceptional bottle but with an extremely sour taste in my mouth and it will certainly be the last resort of liquor store in the future when I am really...

This review is solely based on a cashier’s disposition.. I live locally and frequent Blanchards quite often spending $50-$80 easily each transaction. I went in yesterday Sat 12/21 and the cashier had her head down like she was sleeping on the counter and was visibly annoyed when my husband and I approached her. No hello no do you need a bag nothing. This is not the first time that a cashier at this establishment has had a terrible attitude. The manager sits up on his perch, just looking over not saying anything. Useless. How do you allow your staff to put their head down and sleep on the counter where patrons are served? Also that is disgusting. If you don’t want to be working on a Saturday, perhaps get a better job. I don’t expect anyone to be overly cheerful, but at least hello do you need a bag? Have a good day that’s all that I would expect as a customer. Complaining to the manager will get you nowhere so take it to the Internet and...

After renting a keg from Blanchards, it was stolen from us. The thief returned it to the store and, without any ID check, Blanchards gave them our deposit—in cash. When we reported the theft, the staff couldn’t describe who returned it and treated the situation as a joke. Their current return policy makes it easy for someone to steal a keg and get the deposit with no accountability.

We also tried returning the tap separately but were denied a full refund because both items weren’t returned at the same time—even though the keg was returned without our consent. This rule wasn’t stated in the rental agreement, and staff only brought it up after the fact.

Overall, the process was disorganized, and the staff showed no concern for what happened. I wouldn’t recommend renting a...