The Westin Copley Place advertises itself on Google Maps as a 4-star hotel and is rated as a 4-diamond hotel on AAA. | |The hotel is centrally located in the Back Bay area of downtown Boston, only 1 block from the Back Bay train station which makes it convenient if arriving/departing by train. The airport is just a 15-minute ride away.| |The hotel has a nice, modern lobby with a full-service restaurant/bar. During the day there is a helpful concierge desk for local area suggestions and a luggage assistance desk to store or help you with your luggage. | |The check-in process was quick. The hotel had no more suites to upgrade us to, but they did upgrade us to a room with a view on a high floor - thank you Westin Copley. | |The room (2911) was across from an ice machine, which is never ideal if you are a light sleeper but at this hour, we decided to just make the best of it. The room was clean and spacious, the furnishings were new and modern. The view from the room was amazing.| |The bathroom was bright and clean. We love that Marriott invests in a rain head, shower wand combination at most Marriott brands we stay at. It really improves the shower and is something you do not find at Hilton and other similar brands. | |Westin used to be known for their 'heavenly bed,’ but this Westin had the 'bed from he**' (rhymes with bell). The poly-cotton sheets and bedding were not the quality of a heavenly bed at all. The pillows were pure evil unless you like overstuffed foam pillows. They were like sleeping on a balloon. We asked for feather pillows but none were available our first night. We found out the next day that this hotel hardly has any feather pillows. They use feather allergies as an excuse not to carry them. We finally scored two sad feather pillows. What 4-star/4-diamond hotel does not have feather pillows in the room or at least on request?| |We like the room on the colder side. The thermostat limits the temperature to 65 degrees, which would have been fine had it gotten to 65. The best we could achieve was 71 degrees. Even with the window open and the temperature outside in the mid-20s we could not get the room any colder than 71 degrees.| |We asked for a fan and received a fan that was loud and wobbly. On high, it would not even stay upright. After a few hours, the hotel did find us a fan that worked properly. With the combination of the fan and the feather pillows we were able to get a much better sleep the second night. | |We told Daymeyn at the concierge desk our issues. He was incredibly apologetic and when we returned from our dinner we arrived back to a chilled bottle of wine and some pastries - a nice touch. Thank you Daymeyn. | |There was a pizza box on the top of the trash can at the bank of elevators on floor 29. That pizza box and empty coffee cup was there nearly the entire time we were there. | |The room temperature and the bedding were two big issues for us. I would not stay at this hotel again. The hotel did try and make up for the issues we had but, in the end, the combination of an uncomfortable bed and the inability to cool the room to our liking was just too much.| |Based on our experience I will be rating this hotel as 3-stars, with the bedding/pillows being the biggest factor for this reduced rating.