1 Star - Poor Communication and Service Quality - PS5 repair only
I had a disappointing experience with PS5 repair service at this location. When I initially dropped off my console, I specifically asked if they could repair motherboard issues, and was assured they could handle it. I notified them it's not the power supply.
The communication throughout the process was extremely poor. I was repeatedly told "I'll call you back in 20 minutes" or "I'll call you in 2 hours," but these callbacks never materialized.
After two weeks, I was informed that the repair could not be completed - despite their initial confidence in handling the motherboard issue. When I retrieved my PS5, it was returned in an unacceptably dirty condition, which was particularly frustrating given that no repair work was actually performed. Also the case is poorly assembled back, since I can visibly see the cables from the PSU outside of the case.
While I understand that some repairs may not be feasible, the lack of follow-through on promised communications and the poor condition of the returned item reflect unprofessional service standards. I would recommend improving customer communication and ensuring items are returned clean, regardless of repair outcome.
This review may not reflect experiences with their other services, but based on my PS5 repair experience, I cannot recommend...
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