GameStop — Local services in Braintree

Good selection of games. They even have some good retro stuff now in store. Found a somewhat uncommon DS game I never excepted to see there! Prices were reasonable as well. The employee that helped me was fine with me however they were two things that lowered my score. The employee that helped me yelled at another employee about what he was taking in for a trade. (He didn't have to yell and degrade him, just nicely tell him that could accept that item even if it was broken). The prices on the games was good, however after I looked at the receipt later I noticed this employee put a warranty on one of my games and he never asked me. This is an unacceptable and unprofessional practice that unfortunately I see often in GameStop over the past few years. The warranty was only like $1 but it's the principal. Not a good way to conduct business. Nice selection however these things really did rub me...

Warning** I have been calling for weeks. No one has answered the phone at the store. I've called customer service and had zero help. I placed an online order for in-store pick-up, money was deducted from my account. I hadn't even picked up the item and received an email saying that my item was picked up. I want my money back and no one is helping. Calling the store is useless. Every time I call, I get a message that every associate in the store is busy to please call back. I will never ever use GameStop for any purchase, ever again. They either gave my item to someone else without verifying it was me or they are charging me for something I have never received. Awful...

Place was packed only had one employee there wich was doing the best they could but had a big order infront of me wich took about 25 min really should be at least 2 ppl there on a saturday if you ask me but i understand sometimes ppl are short handed and was mostly because they bought like 20 games and a new system and didnt speek good english so wasnt really the employees fault just hate waiting in line that long exspecially when im...