Perfection Nail Salon - Braintree (New Owner) — Attraction in Braintree

I thought this was my new salon until the tech i worked with, Rachel, said that she didn’t want to work with me anymore because I asked to come back for a color change.

I’m honestly offended. I come in, am respectful, on time, tip 20% if not more every time, previously left a good review, patiently wait if their backed up…

I only came back one time for a color change & fix when my gel x nail was bending (see photo) the nail was still bending after another tech tried to fix it so I was a little frustrated and asked if she could fix. Anyways, at the end of the text she basically said that if I want to work with her I have to appreciate her work and not say anything.

She is always trying to get me to try something new and do things I don’t like. For example I like a very thin French tip & natural color underneath, she knows, but she is always pushing me to do a thicker line and pink tint underneath because it looks “better”, she literally admitted to me today that she went thicker than I asked for on purpose because ‘she knew I’d like it’… it’s not what I asked for!! But I said nothing and didn’t complain about that at all. I just ended up really not liking the pink tint (she had told me that it was very nude, I saw the first pink coat and immediately had her try to cover it with love in the bare) I tried to like it, went home and stared at it for a while and decided it was really bugging me, so I wanted to change it.

In response I was fired as a client because I didn’t like the color she recommended. She said I text her and complain about “this and that”… I can go back in our VERY short text chain and see that I only asked her once for a fix. She’s made me feel horrible about this.

She took it super personal like I was saying I didn’t like her work, that’s not what I was saying at all and I clarified that at least 5 times. she responded with “good luck in the future”… this seems very dramatic over a color change. I’ll be going somewhere else from now on after the way she made me feel.

These were also special nails for my bachelorette party, it seems like she cares more about her ego than making sure her clients are happy.

Edit: Thank you for your kind response and explanation. However, I am slightly confused.

“Repeatedly requesting changes after services were completed”… I came back for a fix&color change once, this would be the second time I asked to change my color (which I was told not to come back). Meaning I only came back to your salon 1 time. So I wouldn’t say “repeatedly” is the right word.

“Insisting on corrections for preferences communicated during the appointment” can I not ask for a correction if I don’t like something? she got me to try a color outside of my normal because she says I always do ‘the same’ and it ‘doesn’t look good’ she won’t stop saying it & I feel bad so I go with what she wants… I also like a thin tip and she SAID she did thicker on purpose, she knew my preference and did otherwise due to HER preference.

And “questioning professional judgement” does not apply to subjective opinions such as color. I like what I like and I should not feel guilty for that. Additionally I cannot see how this photo is a “misrepresentation”, it is a photo of the fix & color change I came in for. The ONE time I came back to your salon for anything. I am surprised you are considering this an “ongoing pattern” as i have only come back once for a clearly broken nail.

Of course you have the right to establish boundaries and step back, but in the eyes of a consumer this is for an extremely petty reason such as me not liking the color or preferring a thin line, which you say is “questioning professional judgement”. The environment was always respectful. All I asked was for a color change. Why is color change an option on your menu if you’re going to make someone feel bad for it?

Also, it was a HUGE red flag when she said you send a lot of your black clients to her because they’re “tough”. Seemed a bit racist & made me pretty uncomfortable. I will happily travel back to...

I have been going to Perfection nail salon for almost two years. The salon was taken over by new management in the fall of 2024. Since then, I have had several issues booking appointments. I booked an appointment on July 1st and they tried to cancel my appointment. I booked an appointment on July 15th and they cancelled my appointment again. I nicely expressed my concerns about my issues booking appointments and the owner blocked me from the scheduling site. The owner is very unprofessional and passive aggressive and does not do well with feedback.

*They also have roaches in their salon.

Edit : To respond to the owners statement “we understand your eagerness to book with us because you recognize the level of service we provide”. Honestly , there is no “eagerness” to book at your salon. You only have TWO nail techs that actually know how to do nails properly. Unfortunately, you can be good at your craft however if you have poor leadership such as Jenny who cannot take feedback, your business won’t make it far. She has a lot of growth and development that needs to be done in order to become a good business owner. Her employees look miserable every time I come to the salon and I wonder why that is… After reading some of the low ratings of this salon after Jenny took over, it seems like the lack of accountability here is a common trend. Good luck with...

Alaa was very polite and made sure I had picked the right color for the type of polish I wanted: regular polish or gel.

Areas of improvement:

It would be helpful for staff to attend training on bloodborne pathogens and cut treatment.

The technician cut me around my toe cuticle area. She did not acknowledge or apologized for the bleeding. So, I asked her for some alcohol after I saw the bleeding and she applied it to the cut. She also went and got a solution to stop the bleeding. However, she proceeded to instruct me to put my foot back in the water afterwards. I kept it out of the water.

When she applied the nail color and spilled color outside the nail and onto the cuticle where the cut was, she used the brush with acetone to remove the excess nail color going over the cut. I took a piece of tissue I had to remove the acetone from the area. I told her it hurt because that is where she cut me.

I appreciate how polite she was at the beginning, but she would benefit from training so she won’t: Cut clients. Acknowledge mistakes and address them. Treat...