Costco Optical Department — Attraction in Bridgewater Township

I was returning glasses to Bridgewater optical when the employee Lidia S, told me that “she’s not accepting returns just because I don’t like them”. The reason for return was that the lenses Costco uses makes me have a headache and that the frames don’t fit on my face (I had to keep my mask on while buying them) I then told her that I have reviewed the company policy and that in fact they are accepted. I also told her no one told me that returns are unacceptable and that it does not state that on the receipt. She said “yeah actually someone must have told you”. But this was NOT the case- because I never buy items that I cannot return if needed. She then said “well fine I’ll do it just this time but don’t expect them to in the future. This is my first pair of glasses from Costco and will be my last. She then went on to ask which card to refund to. When I asked her to check which one was listed she said “no I can’t check that just give me one to try.” Once my card was given back I was told “you might see it on refunded there...

The secretary who answered the phone is one of the most rude and disinterested people I've ever had the displeasure of speaking to. Evidently she doesn't care much for the business or her job, sat on the phone for 15 minutes after being put on hold, never asked what I called for or even how to spell my name which I'm sure she had no idea how to do. After I hang up and call back she finally decides to do her job and take my information. In the five minutes I wasted over the phone listening to her curt responses to my questions, I decided to take my business elsewhere. Awful Service reflects heavily on the company. I do hope they they do a better job screening their potential employees in the future, especially when they are the first person you speak to to set up an...

“Listen, if you want me to hear you, you need to speak into the phone” says one of the optical technicians as I’m asking a question. Rude. Nice doing business with you before getting into the building. Coach your colleagues on how to talk professionally. Just because of the pandemic doesn’t you talk like garbage to your customers. “I’m sorry I can’t hear you. Could you please repeat that?” Would have been more appropriate. I thought Costco had better...