Target — Local services in Bridgewater Township

I love target, don't get me wrong, but today's experience at the Bridgewater Target was the nail in the coffin. This Target is habitually out of stock in near anything. Every single trip I've been , there is no diapers in stock, or whole milk, baby food, toilet paper, baby shampoo, clothing in size 2t. I am constantly having to go to the South Plainfield store, North Brunswick or even Princeton to pick up the items Bridgewater seemly forgot to order. While in the customer service line today, there was an elderly woman, seeking help putting her cart together. While I understand "policies" are in place so you don't damage product, it only takes a quick assessment to see if she can be helped. Two women in the customer service area were SO RUDE to her, refusing to help, that NO ONE can help her, she should just call a family member to do it for her. When the woman said she lived alone, she was just turned away. I was disgusted, in my 10 years of retail management experience I have never seen someone behaving this way to a COSTUMER. I finished up my exchange and caught up with the woman, sat with her in your Target cafe and assembled her cart for her in SIX MINUTES. Six minutes is all it took for me to sit my toddler down, open the package and assemble. It was 2 springs and 4 pins. You had to use the carts wheel to hold down the spring, while sliding a thin pin through the wheel. She was 89 years old, living alone, and going blind and ya'll brushed her aside like she was a pest.

In all of my stores, exceptions to the rules were made. If it took six minutes to cut up a customers food for them, or to help them send an email to their grandson, it was done. Even the "annoying" ones, like this elderly gentleman swore his phone wouldn't ring, we would turn the ringer back on for him. If I could take time during the holiday season in a cellphone retailer, to teach an old lady how to send emails to her children, you could have taken the 6 minutes to put wheels on a cart for this lady. This is the same mentality I taught to all my employees. That is how you build loyal customers! It's the holidays, I guess it's busy and your district/regional manager is cutting hours on you and you are understaffed as always, but there is no sense in shopping with you if all you care about is our money and not our loyalty.

So now I'm going to turn my 1.3 mile drive to your store, to a 20.2 mile drive to Princeton since they have treated me well there for years, and they always are in stock...

I want to preface this by saying - my experience with the in store Target employees went well - it was corporate that deserves a negative rating. On March 15th I went to the DBF x Target event at the Shed in NYC. A few important notes: 1) there were no changing rooms at the event 2) normal receipts were not given out - they texted a link for a receipt 3) this was a 2 day pop up so I couldn't go back to the same spot and make any returns, I would have to go to a different store. I go to a Target store today (March 30th) - 15 days later to try and return these items, thinking I had the normal-Target 90 days to return these items. I'm told I am 1 day late and I only had 14 days to return these items. Keep in mind, this was never communicated to me at the pop-up and not included in the receipt link. They could only offer store credit. I then call Guest Relations and they say if I go back to the store (30 min drive away), they could see if there's something they could do. Then I call the store to see if this is true and they said if I come back they'll see what they can do. I drive all the way back to the store and the Store Manager says there's nothing they can do. Then I call Guest Relations again and they say there's nothing they can do. I spent at least 5 hours of my day dealing with this and I am sick of Target - a company with a good reputation that seems well-off - treating its customers in such a secret manipulative way. Policy's need to be clearly communicated - why not just shop at Amazon if Target customer service has no interest in helping their customers? I will not shop at...

The store itself has improved a lot, everything it’s in place and ready for a customer to just get in gran and go. The only thing was When i was at the cashier, i asked her “i had a red card, but my cheking account its closed, how can update the card with my new checking account?” The cashier said sure- i can help you with that. She scanned a booklet- i had to give all my personal information- q check from my account and then she told me that it was declined, i asked her why??? Since it’s strange because i was just updating. She told me that she didn’t know, but i can wait for the answer on the mail, i asked her for my check back and she gave it to me. When i came home, i was so confused, so I decided to call the1888 from the back of the card, i was able to update the account number, but where it’s my 5%!!!! Back i was on the phone with a representative, and she put a request that will take up to 10 business days to get effective to my account, for the percent off. I think this is not fair, i think employees should be able to give you an accurate information regarding this updates on the account and not just run everything as a new customer. I been shopping with that card since 2013, this is unacceptable and ...