Brookline Grooming & Pet Supplies — Attraction in Brookline

Worst grooming experience of my (and my dog's) life. First time taking my dog to be groomed here. Mindy, the owner, groomed my dog. During drop off, I didn't feel like she was listening to me describe how I wanted my dog groomed. She spoke to me for less than a minute. When I came back to pick her up, Mindy brought her out and explained that she had nicked her ear during grooming. I understand, this happens. However, no apology was made. Mindy just explained that my dog whipped her head around while she was cutting her ears, causing the injury. She then explained that all of my dog's nails bled when she cut them. I told her my dog has longer nails and we never cut them until they bleed Mindy, then, explained that because my dog was so nervous/difficult to handle some of the hair around her neck is still long and needs trimmed. She offered to do this while I was holding my dog, but I declined as I just wanted to leave at this point. Once I was in my car and could fully assess my dog, I noticed that the entire haircut is very uneven. Her back, belly, neck, and tail all have pieces of hair that appear to be untouched. It looks like her collar was never even removed. I called, and Mindy offered to touch up the haircut, but after driving there twice and paying $80 for grooming I said no thanks. She also offered a free groom in the future, but after this experience I don't think I'll be returning. My dog is almost 9 years old and has been getting groomed since she was a puppy. We've never had an experience like this. Very upsetting and...

First, I would like to say they had majority of my information wrong after spelling it out on the phone repeatedly. They messed up my email and name plus some parts of my address.

Second, there was a disagreement in front of me regarding grooming my cat with the front desk person and the groomer cause apparently the groomer was overbooked so there was a lack of communication on their part. For Refernce I was called Monday on the early cancellation list so there was plenty of time to get everything situated. Disagreement with staff in front of customers is just unprofessional.

Third, they are pretty overpriced for only shaving my cat and bathing her. They didn’t clean her ears nor cut her nails like I had asked on the phone. So another miscommunication there.

Last but not least, I had informed the front desk person my cat doesn’t do well with dogs around her, had I know they would have had over ten dogs loose in a confined space next to my cat being groomed beforehand, I wouldn’t have gone to them.

Her shave was messy, the paw pads weren’t cleaned up so there’s a bunch of grown out fur under her paws and sections of grown out fur behind her lower legs which is also quite irritating giving how much I paid.

I wouldn’t recommend for a cat to be groomed here. It seems very chaotic and stressful for a kitty given how loud it is with too many dogs everywhere and the unprofessional environment.

Though the lady holding my kitty down to be groomed and bathed was very...

Took my puppy in for grooming service since this was her groomer to begin with before I switched elsewhere and kept them as a backup. I dropped my puppy and picked her up 4 hours later just like I dropped her off not only does she hate being at the groomer but 4 hours with a terrible service only thing you can tell they did was give her a bath and left her with a bald spot on her neck and back no sign of haircut .Came home everyone asking what happened to her getting a haircut. When I made the appointment they never bothered to say her groomer was no longer working there I’m beyond frustrated and disappointing this was a waste of 75$ and they failed to understand my frustration! Terrible service they need lots of grooming training and customer service training. Then I was told the groomer didn’t really want to groom my puppy cause she was barking , if you felt so scared of a 7 pound chihuahua that was all you had to say and we would’ve gladly took our money elsewhere.Do not bring your fur baby here I am warning you all! Mindy the owner is in business for all these years which has me questioning how? With her rude self! They need to shut this place down and I will support the shutdown after my experience today. No customer who is paying for service should have to feel like this.This has me questioning race has...