i wish i didn't have to post a "negative review" as I've lived in the neighborhood for years and always thought highly of this cool art deco indy theater. But I had a really bad experience with a few ticket sellers. I was so psyched to see Echo In the Canyon a few weeks ago. But when I got upstairs, the "Gold " Theatre was almost full with only seats in the front row. To me, that is not at ALL a comfortable seat for watching a film - way too close! I left almost immediately and explained. My ticket was refunded, albeit with a dismissive scowl.. A few weeks later (tonight) I noticed that there was no record of the refund on my bank statement. I'd kept the refund receipt, so I returned to your theatre and asked about it. Apparently I was mistaken and the ticket was refunded. (The transaction wasn't recorded, and that's why I was mistaken.. honest mistake) .

The thing is, I really think your ticket vendors should be aware when the theatre is so full that seating like that is all that is available - I mean i had no idea it was a tiny theatre that would be full like that - I would not have spent 14 bucks for that. I did let the one of your ticket sellers know that this is how I felt. He said something like "we don't know what seats are left, there were seats, and all we can do is refund you if you don't like it. People sit in those (front row) seats all the time.." I'm pretty surprised that this is so.. It seems unreasonable to me, but I guess you don't think so. Agree to disagree.. The thing of it is, the ticket seller was arrogant and condescending. And I'm not someone who complains often, and I am polite. If he had maybe just said something like "I'm sorry it didn't work for you..", or showed even a little bit of interest or care, I wouldn't feel like I have to sit here and write this now lengthy remark. At all. I mean this is the first time Ive done this. But he made me feel badly. Coolidge Corner Theater is so well regarded and interesting and cool. But that doesn't mean your staff is above treating patrons kindly and with respect. I feel like some of them feel that they are. The guy who I talked to probably thinks he was perfectly nice, and the girl sitting next to him, who glared at me as well. Arrogant people often do feel blameless. They're so into themselves they don't see the person who is talking to them.. I get that they have to sell a lot of tickets quickly, maybe he was tired... It just left me with a bad feeling, it really did. I hope you will take note of this. I mean you get tons of great reviews.. I'm one of the many people who have (up until now) often sung your praises I hope my bad feelings go away and I'll want to go to another film there (Ive been to films before and it was all good).