Deezle Cannabis — Local services in Brookline

Dec 2024: took a Lyft to this business and discovered they were cash only. No plan or direction for customers with signs only accessible at check in. I was told there was nothing they could do and to figure it out within 7 minutes. He exclaimed that it "just happened" but there was a well colored hand written sign. Online there were also no check out options, which compounded the program. Seems there is always something wrong with tech or attitudes specifically with the door ppl. I think I'm pretty polite and had no problem going to my bank literally right across the street. But downed systems in a business like this equates to wasted time. I had to pay additional fees and for an entirely different Lyft bc this business wasn't all there technically, logistically, or by way of information. Then to instruct me to come down with a minute to spare is really upsetting. Always something and someone to mess up this business' image- ALWAYS. Can't imagine they'd be in business without the location and frankly I've started to go all the way to Newton or downtown simply bc the proclivity for bullshit at the door. Inside is stellar.. best it town door man? Better off w a robot. Strongly recommend not taking medical patients before addressing this culturally. Unfortunately I wasted money here, yet again. This happens repeatedly and that's tough but plenty of signs to be closed. I think it's tough being the "updating review bc I didn't make it person" sadly it's been worse than this and I'm pretty chill, but to tell me I can make it, literally run bc he went out of his way to communicate they'd not accommodate, eyes on the door. And slap that sign up a second earlier than communicated... I watched it, 90 seconds earlier. I could have been in and out, cash only especially, in less time. I could have paid online or brought cash from my house.. Abysmal externally facing service, operations and communications, and technical issues. Hard to believe considering the inside. When you have issues inform the customer. Don't expect them to walk in with $300 cash in the digital age, hurts your credibility. Maybe place the sign outside so they can save time and money. Update 2024: Lowering to 4 stars; though my experiences haven't changed, the website is incredibly annoying and the google indexing is all wrong. The stores are so far away this doesn't make any sense unless you want clicks. It is so frustrating and annoying to be taken to the main page, select my state, select my store, and all that mess. Instead, use a location detector. This is sooooo annoying that on several occasions I have just went somewhere else. Additionally, the deals are not clear enough. I think they are much better but the packaged oz vs 30% vs whatever, I can't even explain it. It would be really useful and I would give my money to you over the streets if I understood the price on the website. Even when the price is there, the details say applied at the store even though they are applied in the cart. I have looked up jobs in logistics and e-commerce for the company bc y'all really need help in this area. Eventually, you'll find the brand outgrown the tech and you'll ruin it all over a UX experience. Best of luck though. When he did, it made perfect sense, then the very next week it was different online - I think I literally have whiplash. Update 2023: After a stressful night and the inability to find cream cheese in any store, I stopped here for a bit of stress relief. Every time I come to this location I am met with smiling faces, informative informations, and better deals than even ascend (lol). I left garden remedies and I left ascend and never looked back. Two years of good service with zero issues. No business has ever lasted this long in my positive light. Bram+sp and Jen provided me with splendiferous service and their teamwork while closing the store put a smile on my face after a rough day. A manager also communicated with me and ensured I was taken care of. After an extremely hard week and month, thanks so much.

2021: Wtf was I doing at...

I am frequent customer of dispensary, especially Sanctuary but today was the last day I will going there. The cannabis industry is about the experience and atmosphere you create for the customer, and sadly, we experienced terrible customer service here. The security guard was so rude and dismissive of us, it was insulting. We are valuable customer, and we deserve to be treated respectfully. Truly terrible. I have never been treated so poorly in the cannabis/customer service industry.We didn’t now we had to order online, we got there and the security guard was rude. All we said was “Oh, sorry, we’ll order online, but we walked in last time” He goes “ No you didn’t, that never happened.” We were like “What?” He was said “No, that never happened, not here.” Sir, how are you going to tell me what happened? Then he proceeded to bicker with us and open the door for us to leave. We just got in our car and immediately took our business to Berkshire Roots, where we have NEVER had a bad experience. The security and staff are so kind and helpful. I would urge you to put your money towards a business that cares for, value, and respect their customers.

Berkshire Roots—East Boston Garden...

Disappointing visit. Came from NJ as a cannab*s industry worker, noticing the high reviews on Google. My partner and I were greeted by a super friendly front desk advisor who was very welcoming. However, that was the best part of our visit. There wasn’t any wait which was nice, but with only 2 budtenders on the floor, kind of makes you wonder why it would be so empty (and minimally staffed) on a busy Friday night downtown. Our budtender was professional, but cold. We explained that we work at a dispensary out of state and that it’s our first time trying Massachusetts product. Told him were looking for recommendations too. He didn’t seem very knowledgeable, or even happy to be there. Didn’t get his name though. The shop was clean and well lit with many display cases. We got 2 1/8ths and a 4 pack of seltzers. The drinks were average being only 5mg a can. The flower was great though! Just wish we could’ve gotten better service, or even made an industry friend during our...