Nomad Organic Spa — Attraction in Brookline

Service is awesome, but POOR COMMUNICATION!

I love this place very much and recommended it to all my friends. So this rating is not for the massage therapists. They are awesome. I would give them five stars if google review lets me make the review separately.

I found a discount on Groupon yesterday(Attached picture will show) and after the discount the 60 min body massage(tuina) is $45.6. So I called this place, the girl who answered the phone said you can just take a screenshot and we will do price match for you. This morning, I came to this place. The service was wonderful, but something happened when I was paying the fee. We were having conversation as below.

Cashier(A guy. The cashier is usually a sweet girl before, she is super nice. I mentioned this because I don't want people get confused): How's your massage?

Me: Good. I have a screenshot of Groupon. Can you help me do price match?

Cashier: Yea. Your total is $51.

Me: wait. is it $45.6? See, this is the price I saw on Groupon. (I showed him the picture)

Cashier: it is for the foot and body combo. (I got confused now, cuz on my screenshot, it mentioned it is for 60 minutes body massage. I am pretty sure about that)

Me: No. It is not. See it here. (Show him again)

Cashier: No, it is for the foot and body combo( Then he said it many times)

Since I have something else to do, I don't want to talk about this and stay here any longer.

Me: ok, fine. what price you think it should be?

Cashier: $51.

Me: Fine. (And I gave him $70. He gave $19 back).

I gave him $4 for the tips( I was not happy now, so I don't want to give the 20% tips as what I did before).

He accepted the money without thanks and suddenly he said "if you feel the service is good next time, please give more tips".

Now I was getting very MAD. Then I said I could give more tips, but I am so mad about his attitude.

Then the cashier said "what this matter with the massage therapist?"(His words made me never ever want to go this place again!)

Me: I am paying $55 in total, $45.6 for the service, $10 for the tips. You as an owner wants to get more money. Then all I can do is to pay less tips. Why I want to make both you and your employee happy, but not making myself happy?

Cashier: it is for the foot and body combo. (He said it again!!!)

Me: No, it is not. I showed him again that picture and read all the sentences and final price on that picture.

He finally admitted that is is $45.6 and he said "ok, $10 will be the therapist's tips".

I came here for relax, but I left without any joy. What a...

Okay so overall my friend and my experience there is good. The environment, decorations and music are comforting. Reflexologists adjusted the strength of massage quickly if we need so, and most importantly they’re friendly people.

But the girl at the front desk is the worst part of the visit. I checked their official website before our visit and there’s no place directing me to make an appointment and it says walk in available, so I just walked in on the first day. The girl at the front desk is impolite(but not rude I think). The way and attitude she spoke to us is very uncomfortable, and not clear since she spoke in a low voice.

We understand that walk-in is based on availability and we’ve prepared that we may need to wait one more day but we shouldn’t be informed in such way. Her attitude in the phone call making appointment is also impolite, with the least words she can use and cut off the call impatiently. I suspected that she even got my completed and right information.

If your get relaxed for your body but the emotion/mind, then the quality of that visit really goes down.

Find a better person, who knows how to work decently or properly at the front desk please.

One more tip, if you use the cash to pay there’ll be discount. Cash paying also avoids you to spend the extra one dollar processing fee...

This is one of my favorite places for foot reflexology.

Typically, I try to get an appointment rather than walking in. I've managed to get same day appointments on a few occasions which is great. The waiting area is small but cozy. If you opt for a foot reflexology, you get to choose which herb mix you would like in your foot soak. Personally, I haven't found a difference using one or the other but the booklet is fun to browse through.

Here, a one hour foot reflexology session also involves a body work massage, clothes on. A couple times, I felt the pressure was too much on my back so now I make sure to clearly specify my preferences. I ask for a mild massage (I don't like to be sore after!) and no back. Language can be a barrier with the massage therapist, so it might be better to let the front desk know before your massage begins.

I've had some great relaxing massages here especially after a long activity-filled day. The work they do on your feet really makes you feel rejuvenated. Pro tip: Carry a big bottle (reusable. Because why not?!) of water with you, for hydration post massage! You'll feel so much better.

They also have an ongoing offer, buy 5 and get 1 free....