WangPC Computer Service — Local services in Brookline

Blunt take it or leave it approaches don't always work! First of all, let me acknowledge how much I miss Back Bay Computer and it's proprietor Sam, who sadly has passed away. He was extremely reliable and trustworthy I was having trouble with my keyboard and so went over to WangPC. The front desk attendant took some details and asked me to come back in an hour, and kept my laptop and power cord. He refused to let me stay in the store, and told me that I should sit in a coffee shop instead. I found his attitude both abrupt and dismissive. When I returned he was equally terse: I needed a new key board which would take 2 to 4 business days and cost $280 plus taxes. I asked if he could provide a written estimate for work approval purposes and he refused, also refusing to provide any breakdown of the amount between parts and labor. I also explained that my computer was under warranty and he flatly denied that, saying that the period of warranty had long passed, based on my date of purchase. I felt quite uncomfortable with his attitude and explanations and decided to think it over. He then handed over my laptop to me and I left the shop, walking a few paces and remembered that he had not returned my power cord. I returned to collect the cord only to find that the attendant had already stored it away in a drawer! Epilogue: My computer was indeed still under warranty, which could have easily been determined by searching with the service tax number on the label. I then spoke with a Dell rep who had a technician come over to my place and make the necessary repairs within a day, all without shelling a penny! How's that for the perfect anti climax: big corporate organization beats the small shop in courtesy, time to...

I had an accident late at night last week, involving a ridiculously large volume of water winding up on and in my laptop. I let my machine sit turned over and ventilated until the next day, when I was amazed to find that it still worked. Until it didn't: I couldn't get it to boot up anymore, and the battery wouldn't charge. I called WangPC in the evening, and Martin came by in no time at all to pick up my laptop. The following morning, he let me know my data was safe (just barely) but that the motherboard had been ruined. He told me what needed to be done and gave me a price estimate. I asked him to go ahead and have the part shipped overnight, and early the following morning he informed me that he was all done. He dropped my repaired laptop off with me as soon as I was free.

Bottom line: He picked up my laptop, diagnosed the problem, kept me informed, checked things with me, got the replacement part, made the replacement, cleaned up the rest of the watery mess, fixed up the keyboard, replaced a screw I had lost and not told him about, resurrected my machine, tested it, dropped it off with me, and made my week, all well within 48 hours. (It would have been much less than that if only I had been awake at a respectable hour to get Martin's "I'm done" call on morning #2!) The price was fantastic, and it matched Martin's estimate exactly.

An absolutely lovely guy, and a wonderful job well done....

I just cannot help thinking how awesome Martin, as well as his service, are!!! His WangPC is not only the best in Boston, but actually the best that I have ever seen! I do not know too much about computers but have a strange habit of keeping buying new notebooks -- so I end up with many half/non-functional ones piling up in my apt... until the time came when I found WangPC and talked to Martin over the phone... He is super knowledgeable and professional and has given me many good suggestions on how to optimize the usage of my giant collections of notebooks. He is super patient and most importantly, he is NOT pushy at all. So you feel very comfortable discussing all possibilities with him and get the best out of it. He is also very updated and has installed newest version of several different software for me. The most important thing is, he is super SUPER nice and sweet!!! I do not have a car and the notebooks are too heavy to carry (yup... I have THAT many....) so Martin drove back and forth to get my computers and send them back. And everything was done so fast!!! You cannot ask for anything more.... oh and lastly but not the least, his price is very reasonable! I highly recommend Martin~ For sure I will let my friends know this --- just wish I got to know him earlier so I probably could have saved even more.... Super happy with his service. will come back (I know.... I have too many...