SEPHORA — Attraction in Calabasas

Came here today to buy some products with my friend who is an amazing makeup artist who has been well known in the industry for what she does, I asked her to come help color match me and recommend some products as she’s doing her thing to help me out we are getting highly profiled by two ladies, first a woman caucasian with BRIGHT pink hair starts to literally standing behind us at one point and moved to the side to tell someone on her microphone that we where sampling products and some other things we ddnt quite hear because I made eye contact and she lowered her voice, me and my friend ddnt really react to this we just continued doing our thing then she has her co-worker, some caucasian woman pin up looking lady with bright red lip stick asked if we needed help, we kindly declined 15 minutes later comes back and says do you need help ??? Again We declined again then she proceeded to say “you know If you needed to get a color match, I have a machine to color match you right now and points at some weird iPad scan thing” we declined nicely again at this point these two ladies made it apparent they where not to fond of us and did not like us testing the products and made us feel 100% uncomfortable. I hope you know that you guys made it very apparent that you where profiling us because you did not hide it what so ever. secondly, we declined maybe 4 times, testing products is part of why you have testers and a real make up artist (like my friend) knows what to choose, not use some machine to match a persons real skin, as a true beauty product connoisseur I’m surprised they don’t enforce their employees to know how to color match foundation with out a machine long story long we were uncomfortable and decided to tell my friend if she is seeing/feeling the same way I’m feeling so we just walked out, I’m taking my money to another Sephora or store not this location and I was about to spend some good money here ! You just lost my business, I advise who ever is in charge to watch out for these two individuals you don’t want to continue loosing revenue due to your employees profiling the wrong person! The beauty community is not for...

Terrible experience! I went to the store for professional help finding some products. Unfortunately they don’t want to work, they are not interested! So sad that Sephora goes so low and down. Only professionals should work at a beauty store with love and care for makeup beauty and customers. Especially in Calabasas. No chance. At the end they sold me a product that was OLD and had the highest price of all. It was runny like water and had a white film. Not normal for a foundation at all. Such a shame. Be aware and careful of your face and skin with old products. I will never waste any more of my valuable time in this store, at least not this location. It’s super sad what Calabasas has to offer lately. I am very disappointed and dissatisfied. A shame that they thought they can sell me a old product. I am from Europe and I’m only used to super high quality standards, especially in the beauty industry. I better buy my products in my hometown Munich with excellent...

Most of the employees are very helpful. Checkout was difficult to use Sephora card and use my earned points. Manager couldn’t help, was dismissive and kept telling the Customer Service agent that they were wrong, as in, that’s not how this issue is done. After spending 20 minutes to straighten it out. The manager re-rings the order and fails to put the 20% perfume discount among other things and the total was 60$ more. At that point I was done and only bought 1 small item that I really needed. Frustrating all the way around. I won’t be going back to this store, if any. Sephora has had ongoing problems between rewards points and the system working. Although I’ve had the best experiences at the Glendale store. Northridge store also not so good. I needed help at NARS foundation and stood there with no help, I ended up with the wrong foundation color and still haven’t exchanged it, for the no service...