Carson City Mattress Outlet — Attraction in Carson City

Terrible customer service. Will never call you back. Will continually give incorrect delivery information. I would spend your hard earned money elsewhere. Edit to update info. I was told the damage was due to a pallet breaking under the mattress causing splinters to enter the gel top which would not be able to be removed. No dark stain mentioned at all. Considering the loaner mattress, we had no need of one due to already having a mattress at home. I called twice during the week after the damaged mattress due to being told the mattress would be in the following week. Then repeated the same thing again the following week. All the while I was told that it would be in Friday every week I had to call just to get the bare minimum of customer service and information regarding giving you my hard earned money. Instead of being polite or helpful on the phone when you finally did get back to me you were abrupt and combative with a customer who had paid in full when all I wanted was my money back due to poor communication and a severe lack of customer goodwill. I will never shop at your establishment again nor any one you would recommend. If you want to get the run around and be treated poorly shop at Carson City...

We absolutely love our new mattress! We tried out 2 other mattresses that didn’t work out for us. Chas was awesome, since the first mattress was a bit too soft for us, we then exchanged it for another one. The second one didn’t work out either and it was going take about a week for the third mattress to come in. Chas was so kind and offered a temporary mattress for us to sleep on until the new one came in. We’ve been laying on the 3rd mattress for about a month right now and we both sleep like a baby. I would HIGHLY recommend this company. Chas doesn’t push you at all like most salespeople do. He offers his expertise and lets the customer choose which mattress to purchase. Also, his delivery person John is amazing too! All 3 times he delivered the mattresses within 2 hrs. Huge shout out to...

Edit: am sleeping on a mattress purchased from them now, the third one exchanged..

Review:

Just don't. It's quite literally a bait and switch mattress store. Not knocking ownership just their business model.

Go in and sit on their floor model nectar. Firm feels good. Ask "will this be what we get when we order it?" Reply "yes, of course"...

spoiler: it's not by any stretch.. (hint* get rid of your floor model or update it to the newer poor quality mattresses nectar is pumping out)

Good luck you'll end up switching and upgrading mattresses with these guys until they have you paying more $$$ because there's no just straight refund policy.

Go buy your mattress at Costco and stop...