Carson Hot Springs — Attraction in Carson City

i've lived in carson city since 1985. I been here many times off and on. for years i wouldn't go near the place because the urinal in the men's bathroom overflowed every flush onto the floor (with my and others urine in it) and then created a little river that went directly into the pool. they fixed that eventually but left it that way for years prior. so recently i had two new bad experiences there. first. i bought my roommate and 6 year friend a 10 pass card. she loved it there. after two visits she calls me and says the other 8 visits on the card have disappeared. staff told her she should keep better control of her card. she lives in separate building on my lot and kept card in her wallet. it was never lost. two. i bought a senior 10 visit card. you get a $1/visit discount, $9 instead of $10 for standard adult 10 pass card (single visit is $15). what they didn't tell me is that if i got a standard card, $10/visit i could use it for other people i brought with me too. for a senior card, to save $1 per visit, if you bring a 2nd person they SWIPE THE CARD TWICE!! so instead of $10 on the regular adult card, $18!!! even more than the standard no card $15 rate!!. So i went again today to buy my friend another card... i asked if they have a old fashioned punch card because i don't trust their computer system. no. so i told them if i didn't get my 10 visits this time i was going to be really upset. guy told me he already talked to my friend about the situation and she was clearly lying. then left to go talk to the manager. an unpleasant woman. she came out and told us we could never come there again (even though my friend loves it there, was super nice to them, and was crying as they said this...i deserve it, I refuse to be utterly ripped off without a fight...) because we were negative (yes i am. very. they deserve it). i told them given their other yelp and google reviews, and my long association with her, I believed my friend not them. i think they gave two people the same customer number and the other person probably got shorted the two visits my friend was able to make. seriously read the other reviews about this place. it was a health hazard and still is. I rented a private tub one time and white goo was floating in it . you'd think they'd at least have a filter or a scum net. and ... the pool is no where near hot. 98F? only near the inlet. love their shower head too in the bathroom. it just mists water out under high pressure and by the time it touches you its cold. go there yourself and find all this out the hard way. i will drive to wallys or grover or paradise spa happily to avoid this unpleasant place and especially the two super rude people who work there. oh, the sauna smells terrible, they never clean it. i saw a glob of goo in there too and two weeks later it...

Enjoyable community vibe hot spring, other soakers were kind.

Like others have said, there are a few things that could be improved. The changing rooms are very small and it seems folks want to change in the private stalls and showers so line up in the only available space for open changing blocking the one bench to keep things dry. There are no lockers so everyone is keeping their stuff outside on the chairs and loungers - there is a lot of space outside, adding in some private changing stalls along the perimeter wall would make it possible for some to bypass the changing rooms completely and for older male children to change with their parents in a co-ed space. Asthetically the outside is fairly utilitarian, the necessary warning signs I anticipate could be condensed to a cluster so it is more visually appealing.

The water was not very clean, especially when the jets stopped, I left a little itchy, which is not normally the case for me after hot spring soaking.

We paid $17 each, I think $12 would have been a more reasonable price for the number of people the pools can accommodate and the standard of...

Can't bring a cocktail or food from restaurant anymore, no Coolers allowed at a Hot springs in Hot weather! All the chairs are chained together so you cant move them anymore, no more saving your receipt and coming back later if u want. Bring back the employees you fired, they were personable, knew everyone by name, they cared about the patrons and went above and beyond for them. Knew their about there lives and family, would help with things that weren't related to the hot springs. The only answer I get from them now is "oh we don't do...