Michaels — Attraction in Castle Rock

Rebecca is rude, and I'm sorry I made my purchase here because she was so awful. Posting from hubby's account as my phone is dead (btw).

I called 35 minutes before they closed (they were the fourth store I called looking for a $350.00 Cricut cutting device for work tomorrow morning). A kind, wonderful associate helped me on the phone choose the correct make and model and placed it behind the register for me.

I arrived at 6:44pm (according to my Google maps anyway) to pick it up, and was the only customer in the store. I walked in toward the vinyl section to grab a pack of clear vinyl. Walked up and down the aisle looking for it and couldn't find it.

Over the loud speaker I hear the 10-mins till close message. No sign of anyone to help me find a simple sheet of clear vinyl so I keep looking (but rushing, wanting to be conscientious of their time). Then the 5-minutes until close announcement. I give up on finding the clear vinyl and head up to buy my $350.00 machine from them.

As I approach the counter, I hear Rebecca say "God, lady, hurry up. I am so done with this." Wow, rude. She comes out from behind the counter and sees me and tries to walk past me. I say can you help me find something? I need something for a Cricut". She replies "sorry I don't know anything about Cricut, I'll get you someone else to help." She calls and walks away. (Two wonderful girls show up offering help, one girl shows me exactly where the item was). As we're walking up to the counter, Miss Rebecca gets on the loud speaker and says "it's now 6:58 and we close in 2 minutes. Please go to the front so we actually have time to get you through checkout before we close." So it's 6:59 and the nice employee shows me the machines she put aside for me behind the register. I grabbed the blue one. Transaction took 30 seconds. Miss Rebecca shows back up and says "k she was the last one" to the cashier, ready to lock up.

Suggestion for Michael's: Don't hire people who are incapable of assisting customers (both knowledge and courtesy wise)

Suggestion for Rebecca: Realize customers can hear everything you say when they're approaching the...

I was recently at a customer in this store today 04/03/25 around 3:30pm, I ended up having a very horrible experience with the associate up at registers and a manager with black hair, with all the sells going on I had an associate doublecheck assigned for me as I was on the floor The associate told me the product was in fact, 70% off by the time I got up to registers they were not ringing up as a 70% off, so I asked this associate she has the manager come up to the registers and the manager proceeds to say it’s about the ticket color on the item, 1. Sign does not specify the colors of the tags. 2. Both the associate and the manager had very bad demeanors and attitudes towards me and my friend as customers! The other item that I intended to get was also marked with a 60% off sign. The associate tells me that they were just put out on the floor and it’s not a part of the sales (understandable) that’s going on, once again doesn’t specify that on the sign! We told them to go check the sign for the other product, but for some reason, they didn’t want to. Being a person who also works in retail you should always treat people with customer service and try to help as much as possible!!!!!!! These ladies were absolutely...

Not a store I would normally step into, but wife wanted me to find something for her. Of course I felt a bit lost in there, and the employees seemed a little too busy conversing with another patron. Finally had to ask for help, but even then one of the women just gave me an aisle number and went back to their conversation.

I found something similar to what my wife wanted, but I didn't know and couldn't figure out if I had the right SKU. Took it up to the register, where only 1 friendly cashier was working, while at least 2 others are in the store but busy conversing. After at least a 5-7 min wait, I get up to the register only to find out I did not have the right SKU. The garland my wife wanted was showing $8.99 on their website and what this store had looked very similar, except it rung up at $18.99. The cashier was nice enough to tell me none was in stock at this store, and she told me where they had plenty. So I wasted close to half an hour if not more at this store searching and waiting in line, only to arrive at their Littleton location within 5 mins of closing and literally walking in and out with...