The Home Depot — Local services in Castle Rock

My wife and I were in Home Depot Castle Rock,CO this morning around 1100 to buy a Weber grill. We selected the 6 burner version for $1299.00. I asked a young man about getting one and stated that I would like one and that I would prefer not to put it together myself. A few minutes later he indicated that there were four in stock. Locating one still in the box on an upper shelf I once again stated I did not want to assemble the grill, I need it today. Moments later he informs me that the build team comes in on Tuesday. Now I ask you, the reader, was I not clear enough? Given the amount we spend in this store yearly I'm well put off by now. I asked if I could buy the display and they could have a new one assembled next Tuesday for their display (Today is Sunday )? Ask the manager to come talk to me I instructed. A few minutes later he tells me that the manager says he couldn't sell me the display "We need the display for other customers to see". Really?! I pointed to the advertisement picture and said, "You have a photograph". No budging. I looked at my wife and told her "We'll go across the road to Lowes". This is a blasted $1300 sale and this lazy manager can't even leave is comfy managers cave in the back to talk to me? Now I'm a little irritated given we are currently working with Home Depot for a complete kitchen remodel (about $70k with granite). We gathered the remaining items on our list and head for the checkout. As we approached the register my wife says "Paul look". Two fully assembled Weber 6 burner grills sitting right in front of the registers. I was pissed at that point. Had this LAZY MANAGER gotten off his ass and performed his job and communicated with whomever runs the grill and lawnmower area he would have known there were two fully assembled Grills at the front. Instead I pass information to and from this LAZY Manager by a young man still in his teens who doesn't work in that area. What kind of ineptitude does this? A $1300 grill and he doesn't want to satisfy a customer ready to buy. Whom ever this manager is should be demoted to night cleaning crew. Junior associate. If this is Home Depot's idea of business case leadership it's no wonder they are losing market share to Lowes. I asked a group of young workers if they had communication with the Senior Manager in duty. One of the ladies I check out with often asked what was wrong. I told her and then pointed to the two fully assembled grills. I said I want to see your manager. In a not so sedate tone. True to form she said "Maybe I can just take care of this for you instead". Some of these folks are truly HELPFUL, yet not the LAZY UNCOOPERATIVE MANAGER on duty 11June17 at 11a.m. In Castle Rock Colorado. If I had been forced to go across the highway to Lowes I would have taken my Kitchen rebuild right along with me. Fire whomever this manager is and hire someone with a customer satisfaction work ethic. I think I'll start shopping at Lowes, maybe even let them design our new kitchen too.

Update: surprisingly and a very welcome response. I received two phone calls, one from corporate and the second from the store manager today 12 June. He was very gracious and apologetic for the incident at his store. At least one of the managers showed some initiative for customer service. Bravo Zulu...

Don't buy here!!!!!!!!! Read the reviews or you will regret it!!!!!!! They farm out their deliveries to a company named home delivery link. They didn't show on Wednesday and told me I had to wait until Monday after I had taken a day off of work to accept service. Then I call and complain they move to Friday and tell me it's during a time frame I had to take a family member to the airport, which wouldn't have been a problem if they had shown up in the first place. Then, they lie and say they their deliveries are computer generated but the supervisor was able to change the delivery for me. Then I ask he lady if I can record her saying that because she won't actually let me speak to the supervisor or give me his name and she freaks. She tells me she is going to cancel my order and report me to her husband who is a police officer in Colorado Springs (crazy I know) and that she will cancel my order. I tell her I asked for a reason and demanded to be placed on the phone with her supervisor. She then hung up on me. I called back and kindly asked her to put her manager on again! She did and the delivery people showed up early today. However, they couldn't install a he fridge.

After all that, Home Depot explained that we needed a plumber and that they couldn't get someone out until end of week after I have literally taken 2 days off of work and spent 2500 on a fridge! I asked why this wasn't explained so I can get it ahead of time and the answer was, well I don't know there was a sheet your husband signed. I said, "please email me this sheet." They said, " well we don't keep it on file." I said, "well it's pretty crazy that you have someone sign something that you don't actually keep on file. Then she told. E I needed to get a plumber. I told her, " you are crazy." Why would I pay for a plumber and still use them after all of this! She offered to pay after I complained but said he was "too backed up." And that I would need to AGAIN take another day off in a few weeks to get this done.

I have also been living out of a small mini fridge for a week!

Update: I received a call from Home Depot. Justin and Kris are currently working on making the situation right. I appreciate the response and will post a detailed update next week when I am finally supposed to get my fridge. It's over a week late but I will be grateful to...

I will no longer be shopping at Home Depot. We ordered appliances and scheduled a date for them to be installed. We were told that the day before the delivery that we would receive a call letting us know the time frame for the following day. The only call we received was to tell us that the microwave and stove was delayed. Okay fine, I understand. The next day we have a 20 minute notice that they are on their way. He knocks on my door and goes "I don't really know what we are doing here", umm seriously?! They come into my house with no masks, nothing over their shoes and install my appliances. We make sure all is good and I sign off then he tells me "we don't have your paper work because we lost it in the move", again, umm seriously?! I sat on hold for 20 minutes waiting to talk to someone, who then told me he needed to call me back after he looked at our order. Then after calling me back told me a manager would call me. She called me said this was not how our delivery should have gone and the next delivery will be different people. A week later is when we are supposed to get out microwave and stove. Nope, rescheduled to a Monday. We received a 15 minute notice where my husband had to rush home. Everything seemed to go fine. Then I come home from work and see a paper on the stove that tells you to make sure that the anti tip was installed. Nope. I had been calling home depot all day trying to find out a delivery time and never heard back from a manager. Called after work and finally get a manager who says she never received a message to call me and she will schedule someone to come out and install the anti tip bracket and I will get a call in the morning. It has been a week and she has not called me. I called the main home depot number and they said that there is nothing they can do for me, I have to call all the appliance vendors myself to complain to them. I DO NOT suggest ordering from Home Depot. They do not care about you and will do nothing to help you if...