Office Depot — Attraction in Castle Rock

Worst. Experience. Ever. I use This OfficeDepot and the nearby OfficeMax frequently for my business and spend a pretty healthy sum each year at each location. I get reasonably good customer service most of the time, but I was absolutely shocked at the treatment I received in my most recent dealings with 'Amanda' - the Asst Mgr at this location. I received possibly the worst customer service I've experienced in over a decade - anywhere! I get the sense that this Mgr only works nights, and hates getting any last minute requests that may delay her closing the store. I showed up at 8:40pm this past week with the slim hope of getting some large prints produced for a presentation early the next morning. I was desperate, but I was prepared to hear that all of the print shop staff had gone and I would be out of luck. Instead, I got Amanda. Amanda felt the best way to push me off was to bark at me that there was "NO WAY" they could print something that late and I should have called ahead, besides, "...it takes the printer at least 15 minutes to warm up". So, based on what I was just told, I decided I would challenge her thinking by pointing out that there was still 20 minutes left until they closed. I also pointed out that, as a customer, how was I supposed to know that the printing services they offer wouldn't be available from open to close? There was no signage stating that fact, and I didn't know why I should need to call ahead. Amanda went on a bit of a tirade at this point. Her tone changed and she became visibly upset with me. I watched as she began storming around back and forth behind the counter - from computer to printer and back again - I believe attempting to show me how flustered all of these technology gizmos made her, and to help illustrate that I was asking for something that pushed her WAAAY outside of the scope of what she was hired to do, (which I now firmly believe is to prevent customers from spending money in her store). It was a HUGE production - she was spewing a constant diatribe of frustration ranging from her not knowing how to operate any of the equipment to deriding management for not doing their job by staffing the print shop until close. I've worked with printers in the past, and knowing that large format printers rarely need to "warm up" for 15 minutes, I was finally compelled to interrupt her one-woman show and ask if I could go back and do her job for her, (figuring I know how to print to a printer). At this point she literally told me "I'm getting ready to ask you to leave my store sir". Yep. That happened. Lo and behold, Amanda suddenly figured out how to print two files to the printer, and finished with minutes to spare before close. I asked for her Manager's name and I think she may have figured out that my company spends a small fortune with the OfficeDepot/OfficeMax family, because the next play in her playbook was to tell me that she was giving me all of the prints for free because she didn't know how to charge me for them. I was way past insulted at this point and told her I was not leaving without paying and having a receipt in my hand in preparation for my discussion with her management. She then told me that I made her uncomfortable and she felt "threatened" by me and she would be talking to HER manager about ME. Did I mention she did all of this in front of my 14-year old daughter who had accompanied me to the store, and was shooting me wide-eyed glances the entire time we were witness to this meltdown? In the end, it took another several minutes for Amanda to "...figure out how much to charge..." me, I paid, and was out the door at 9:02pm. On my way out I saw another poor soul with a last minute need have the glass doors closed and locked on him, and as I passed I heard Amanda from behind me summon up her best customer service skills with a curt...

I have done three projects in the past few months with Office Depot and not one of them has either been delivered on time or without significant errors. The first project would not have been done on time if I had not shown up and stood there while it was done. Even as I stood there, it was riddled with errors like being out of order. The second project was printed incorrectly. When I showed the clerk that it was not what I sent in, his response was “well, that is how it printed”. Those two events were merely the appetizer to the horrible experience the past 24 hours. I sent a project into the Parker store. I called in at noon the following day to see when I could expect it being done (despite receiving an email that it would be done by 7 PM that night, I knew better not to follow up with them). On that call, I was informed that there binding machine was broken. I asked if they could send the project to the Castle Rock store. I then called the Castle Rock store an hour later and they had not received it. I had to work with them to find the order in their system and get it moved to their store. I then called twice more to confirm it would be done. When I arrived at 7 to pick up the project, the lady informed me that they had several other reprints and their printers needed to be updated, so the project would not be completed that night. They also could not offer a refund. I guess at Office Depot, being late, having equipment that doesn’t work, and poor communication is par for the course. Luckily, I left and immediately went to FedEx Office and they completed the project that night for me on short notice. Please take this small business owners advice….if you want a project late or wrong, use Office Depot, they are great at that. If you want it right and on time, please use...

Mixed Bag. Pleasant, clean atmosphere. Employees seemed nice and polite, but a totally unorganized operation. They had the exact 2 items I needed, plus an impulse buy. 2 registers open, and a growing line at the checkout, one line bc we weren't clear about the process and talked about it. There is apparently a checkout behind those too that we thought was a service counter until another customer alerted the 1st person in line that that one was open. I was next, standing in the middle of these 3 register areas. Several employees walked right between us, plus the cashiers. 2 more customers walk up, one excuses himself to pass me as I start to move towards the one finishing first, but then turns and walks right up to the register just opening up, that was supposed to be mine and gets taken care of. Meanwhile, another customer who didn't know the situation walks up to the one behind me and gets taken care of. I'm still standing in line. Probably 5 employees watched this unfold, only ONE at the front register even acknowledged that I existed, NONE bothered to instruct even a single customer on how the line should be, or to point out that I had been waiting and was before BOTH other customers that walked up. Their disorganization and careless attitude towards their customers made me decide to put my products down and walk away. Only the nice cashier even noticed. My money will...