The Home Depot — Attraction in Cathedral City

HD app fail is truly pathetic as my overall experience here. Being in IT for 18yrs I have first hand experience with the vital importance of research, development, deployment, and maintenance with infrastructure and development of stable consistent applications and software. Someone seriously needs to be fired. It is 2020, the world lives thru apps. The app does not save your favorite store, have to adjust each item in your basket to that store, even then, it will spread your order over several stores so you have to go to many different store locations to get what you ordered.

Tried calling this HD Store many times no one answered, tried calling HD Corp, placed on hold for two hours. I ended up having to drive to the store to try and fix the order. The young lady called for a ASM four times at my request, they never responded to her request either in person or via phone - her ASM and managers completely abandoned her. She contacted HD Corp Customer care who refused to speak with the customer. We both were shocked. Both her local management team and corporate both refused to assist their own team member and refused to assist their customers, both thru their words and actions.

This is just as appalling as they don't care to hear of customers experience, a missed opportunity. The total lack of customer service, refusal to assist customers, and refusal to back up their own team, here too someone needs fired.

Team support, you can't build a sustainable team if they don't feel you support them, here too, their blatant flat out refusal to assist fellow team members from other associates up to and including management and upper management is just horrific. Good team steadfast is vital to customer relations, retention, and maintaining growth.

One week point (single point of failure) is bad, but having multiple (3) absolute fail points is deadly to any corporation regardless of size and ego.

With the extreme hold times tells a story in itself. We are not the only ones having serious issues with this organization.

They will fail, and are failing, it is not a matter of if, but when, and how soon, and how fast.

The point of using the app is for curb side pick up, minimize exposure to Covid-19. Having to go into the store to correct the error in the app because no one answered the phone is pointless. Had to go into the store, so I canceled the order. I will be using a local store in stead, one that supports their team, and support...

Note to self, DO NOT shop at this location with a backpack, you will be profiled as a thief, followed throughout the store by multiple obvious "security" employees and then talked about blatantly by customer service employees while you stand less than eight feet away. Since I've been profiled and followed multiple times (NEVER stealing anything) I decided I was going to say something about it before I left the store. The topper of tonight happened while I stood less than 8 feet away from a gaggle of "CS" employees who blatantly talked about me in english and spanish. They asked another employee "if they had the right to stop me and ask what was in my personal backpack?" - The answer given was " yes, you can stop him and ask but that doesn't mean he has to show you or will"

I continued to look at the large plastic bins and take pictures to show a client looking for storage options. The Husky tool bag ($70), 2 yellow hi res yellow safety shirts ($45) and a 3 pack of Husky organizing pouches ($20) were sitting up against the racks I had been standing at for a good 10 min looking and was less than 1 foot away from me. During this time, not one of those employees ever took two seconds to ask if I needed any help. Instead, one of the employees walks behind me and swoops in, grabs the bag, with the other items and goes behind the CS desk and smiles like she just saved the store from a million dollar heist. I count to 3 with my inside voice and ask "why did you just take the items I had next to me? The response was one that I've never experienced in my 54 years... She looked right at me and said "what bag? I didn't grab anything." Well, I had to let my inside voice out, called her on the lie and all the others standing around for talking about me thinking I had no idea what was being said. Because of the way they acted they not only lost a good sale between the items taken away but the sale of 30 bins. They also managed to show me they don't care about the customer, they have no concept of customer service and have lost a long time customer who spent a lot of money at Home Depot over the years. All because I had a...

What a horrible experience. Especially after spending $16,000 at Home Dept in for our bathroom remodel..it is where our contractors shops so we went along with him. The woman last year in custom cabinets was fantastic. But today?Well, I will never go back. I walked into the store, and turned Left into the plants and outdoor furniture SECTION. I saw a wonderful high BAR table and chairs with Orange cushions. Exactly what I was looking for. But after walking around it for awhile,I couldn't find a price. Near me were two employees discussing their weekend plans. A tall man and a woman. I said politely " could someone help me find a price?". They continued talking for about 30 more seconds and he walked past me towards the table. No freaking greeting or hello...And she continued talking so I thought she was talking to me. And I said " sorry" and then she said "Oh,I am talking to him" and she walks off in the opposite direction. So, I walk towards table and I said again! " there doesn't seem to be a price". He walks around Looking at the cushions and says " I guess I can look it up".. and walks away after saying " come back here later or something to that affect..". So I shop, buy some plants, go back to thr table.. no man. So I look over at all the kiosks for "On line orders" and there are 5 people all around..I see him but he completely ignores me, as all the others do. Not one Intetrsted Person!!!. SO, I LEFT. The only pleasant person was the guy outside who wished me a good day. Here is a news flash. He belongs inside! Not the two I met ever so briefly who weren't happy. My husband's account is Geoff Knowles. My name is Juliet Walters. But no worries. You lost a fairly nice sale and we cut up our card. ...