Ashley Store — Attraction in Cedar Park

12/13-Update. Came back against my better judgement to view a chair that my mom saw online. Walked in and pretty much wasn’t greeted just stared at and back to what they were doing. Sales guy came up to and apologized saying we were not greeted properly due to the other employees being with other customers( the 2 people that were at the door area talking were employees). Was told chair mom was interested was $899 and he could give 10% off if we would get it today and that he would check to see how well the store is doing and if they are doing well he could give 20% off. We continue to let him run his “used car salesman” demo because he had no intention of purchasing the chair there. We only came in to have my mom sit on it to make sure she like it and to order online where it was $679. When we brought up the price online to stop him in his tracks with all the face wheeling and dealing he said he could match it with 6 months interest free. I said it was 12 months online . He tried to explain to me what I was reading online about the 12 month interest free was not what I was reading. So decided to leave. All of a sudden on our way out we can now give us the 12 month I treat free. Just a shame and waste of time. But since we were there and now able to get what was in line. I ordered the chair. Beware of signing docs on that tablet. Ask for a printed copy and review what you are signing. Paperwork he wanted me to initial and sign said 6 months I treat free. I had to wait for him to get it “approved” and reprinted to reflect the 12 months.

Visited about a month ago looking for a couch. My sales person was nice but I did feel as if I was at a used car dealership. He was able to lower the couch by I wanted by a couple hundred “but” I had to take the furniture insurance😑. I agree because it still ended up coming out to be about $30 more than what I was willing to pay in the beginning and I had insurance. Delivery was scheduled for July 2. Delivery arrived and coming apart from the seams. Delivery guy called it in saying it was damaged and advised me someone would call me back to reschedule. 8 days passed… didn’t hear from anyone. I called this past Monday to cancel because from the beginning my daughter advised me to cancel from all the “ if you do this, the price will be this” show. I was surprised to be informed that there was a scheduled delivery for July 10. Who confirmed that I asked? Never really got a straight answer but talked in circles asking what day would work better for me. Needless to say. The order has been canceled..but what a total waste of...

I wouldn’t wish my experience with Ashley Furniture of Cedar Park on my worst enemy. This place is a masterclass in broken promises, variable messaging, and poor customer service—especially when it comes to their so-called “mattress expertise.” Buckle up, because this is a horror story.

At the point of sale (dealt with Corey Currale), he assured us (in his lab coat lol) that returns would be a breeze if the mattress didn’t suit us—full refund, no hassle. Spoiler alert: that’s not even their policy, so a massive disconnect here.

Oh, and the “free delivery” promise at POS? Nope. Customer Care (CC) contacted us and wanted us to drive down to San Marcos to collect the thing. Hell naw.

We had to complain vociferously to CC to get them to do what they promised: House delivery. They tried to slap us with a fee to bring it to our bedroom—something they advertised as included. After being on hold for way too long, they grudgingly agreed to “free” delivery… to the doorstep. We had to hump the thing upstairs our selves. Wow, thanks for the bare minimum after we had to twist their arm. I guess their definition of “free” is different from mine.

When the mattress (for my wife’s bad back) turned out to be ridiculously soft, zero support, we tried to return it, only to be met with a circus of delays and deflections.

First, it was “exchanges only,” despite their initial full refund promise. There was nothing even remotely suitable for us in stock. By the third physical call out to the store, Corey very begrudgingly began hassling CC on our behalf, with literally no feedback for WEEKS. BTW, their own sales team had the neck to complain to me about their own CC dept.

The in-store staff? Once a sale is made and you are looking for service, the gloss comes off real quick: zero interest in helping—like we were inconveniencing them by daring to question their nonsense policies. It’s almost like they’re banking on you giving up out of sheer exhaustion.

Save your money, your sanity, and your spine. Ashley Furniture of Cedar Park, and very possibly everywhere else, doesn’t deserve a dime. I’d rather sleep on the floor than deal with these sharp-practice...

Todd our salesman was fun but also attentive. We were shopping for a couch for our daughter’s first apartment. He made her the center of attention and made sure she was happy with her choice. When the couch she wanted was out of stock he did all he could to find her another she loved just as much. We will definitely be back. If you’re in the market for furniture go see our friend Todd.

Update:I’ll never buy another thing from Ashley furniture again. After calling for service under our protection plan for furniture from a previous purchase I have found I’ve been taken advantage of. They sell you on a plan that you can call to repair damages or if you’ve not needed that protection plan at all they’ll honor a cleaning. That is entirely wrong. I urge everyone to not buy into the protection plan as it is of no value. What you pay for the plan you can easily pay for cleaning yourself for less or possibly a repair depending on the situation. I had to call the former protection plan company for my sofas and found out they will come and clean the one small spot and not the even the entire cushion. After finding this out after our recent purchase of a new sofa for my daughter I called the new protection plan company they now use. I found out they you call in for a stain they will send you a kit to clean yourself. Then if that doesn’t work they’ll send a technician out. For $200+ I’d rather not. Not worth the money. I called the store twice to have the protection planned canceled. The first time the manager was busy and I was told he would call me back. I waited a couple days and never received a call. I attempted a second time and was told he was not available but it would be taken care of. It’s been a couple weeks and now the sofa was delivered last Friday. I’ve now found out that it was never removed off my invoice. And I found this out after having to call for replacement because the sofa was delivered with a stain on it. I was told today that the store would be contacted on my issue but I also let them know I would be visiting the store in person since I can’t take them at there word. Stayed tuned for the next update on how this...