JCPenney — Attraction in Center Township

This store was great in helping us deal with our uninstalled and damaged fridge. The customer service unit however was far from helpful. We started our fridge delivery adventure about a month ago. The first fridge was dropped in my foyer and left there by the delivery men. Customer service told me that it would have to stay there for 2 days until the company could come back to install it. I was outraged. I went to the local store where we bought it and they were just as outraged. They apologized for our inconvenience and within the next 3 days got a new fridge scheduled to be delivered. We unpacked the original fridge to find a shelf had punctured the interior of the fridge. All this time the local people are telling us that once this experience is over they can start the compensation process for our inconvenience. I only wanted what I thought we deserved, the cost of installing the fridge... but in the end what the "offered" us was 25$ gift card... I definitely feel like they pay the delivery company more than 25$ to install the fridge. I'm still very upset with this experience. In the end I should have stayed with my first choice and bought from best buy like I had originally planned. Jcpenney should stick with what they can do, clothes,...

Very happy with my visit to JC Penny at Beaver Valley Mall today! Ordered items online for in-store pick up. First sweater, long length, smoke rose color came in yesterday as promised. Went & picked up. Cashier was polite, jovial & prompt with his service! No complaints! I went to leave with my gorgeous sweater & noticed a great sale in ladies underthings! Asked young lady, sales clerk if they still sold Olga bras, answer was I do not see them so probably not! Here's the great part. This young lady went & looked up my question. She saw me about 10 minutes later & said I never thought I would see you again but I went & checked on your question anyways!!! And YES they do still sell them online! Nobody goes out of their way anymore just because! This Clerk, thinking she would've never seen me again went & found my answer regardless! That's the kind of person I am & sincerely appreciate it especially from a young lady who had responsibility to follow on my question! Thank you Penney's hope you find 20 more like her & hire them! And, "Thank You for everything!", to the young lady working in ladies apparel! It is...

Prices and the store was great, however, the men's clothing section had to young men and a young girl working who were more interested in talking to one another than helping customers. I took my son for his first suit and my husband couldn't make it so I was clueless and could have really used some help. I had to keep going across the store to find him every few minutes because he would just walk away and leave us without even saying anything and not to help people but to talk with his coworkers. When my son was trying to find the right size jacket by trying a few on his response to the jacket he tried on was, "Well, it isn't terrible" which is just what an uncertain, shy kid buying his first suit...