Firehouse Subs — Restaurant in Center Township

Per the original complaint and attempt to get a refund

"Your request (19501801) has been updated. To add additional comments, reply to this email."

Unfortunately I have not received any communication from the store at this point.

When I stopped at the store, the employees were required to sit in the dark with alarms blaring and not permitted to lock up and leave. Well aware the power was out in the quadrant after another storm, I hoped they could provide guidance, since they are employed by Firehouse Subs. They were kind but annoyed at being left in the building without support and meant to 'just handle it's and they said all I had to do was call. I call and your system says you have to email and hangs up on you. I emailed, as you required, only to be met with (frankly summed up without all your fluff and bs) "that's not our problem and the store will handle it."

News flash - they didn't and your name is on the brand.

If nothing else arises from this, take a lesson from how a customer (defined solely because you have my money) is disgusted by the way minimum wage is left to handle a mess their manager/the owner should be on site handling. Do better by those representing your brand.

Please note I understand you are choosing to stand behind the facade of a franchise as an excuse not to follow basic business practices. Per the receipt, this was supposed to be an exchange of money for goods, not a donation. Clearly the company could use a refresher on core values and contracts. While you may find it acceptable, I do not and will be reaching out to the BBB and the AG as you have left me no other options.

It's less the money and all about principal at this point; you had an opportunity to do the right thing and chose to pass the buck. No business model thrives in theft and deceit.

Thank you for wasting not only my money but my time and efforts to rectify this in the only manner you offer, through...

This is the worst Firehouse Sub Shop that I've ever been to and I won't be returning. I walked in the store to pick my order up and the employees were just rude. I wasn't greeted at all, the girl came to the register and just stood there and looked at me all stupid, I said I'm here to pick my order up , she asked my name, handed me my bag ( never said thank you or anything). All you see are the employees standing around eating up food (which they probably didn't even pay for) I requested that my subs be toasted which they weren't, the subs were soggy and everything just slid off the sub as you picked it up to try and eat it. I called the store and the 2 females that answered the phone were just flat out ignorant, getting all smart and had the nerve to hang up on me. Just unprofessional business all the way around the table. Whom ever the owner of this particular Firehouse Sub shop is definitely needs to reevaluate the manager whom she stated her name was Jessica. She showed that she is not fit or management material. How are you a manager but you don't hear out the customer and you don't even TRY to resolve the problem, Instead you hang the phone up and have the nerve to say don't come back in the store! I guess that was her way of making the situation right. All I...

We went there to eat and it was 8:25 pm. They close at 9. As soon as we walked in the door the man behind the counter YELLED at us like we were deaf telling us we were to not sit in the dining room for it was closed. This was the first time I've ever eaten at a Firehouse Subs shop so I was trying to figure out the menu and the man glared at me the whole time tapping his fingers on the counter. He never asked us if we wanted chips or drinks. Just took our orders and stormed off. Now I've worked in restaurant business for 20+ years and this is no way to treat customers. I always try to give the benefit of the doubt because you just never know what someone is going through. But this man was absolutely rude. Makes me never want to eat at a firehouse subs again. The guy who made the subs was nice and polite, but the cashier was unbelievably rude and unwanted of our business. From my experience working in a restaurant, you serve your customers up until the time it is to lock the doors same as the customers walking in when you unlock the doors. I mean how did this guy not know we were from corporate? We weren't, but you should treat every customer like they are so. He shouldn't be working in this business or for your company if you want to...