Landmark Chrysler Dodge Jeep Ram FIAT of Atlanta — Attraction in Chamblee

RESPONSE TO LANDMARK'S REPLY Thank you for your reply, but I feel it misrepresents the situation and fails to address the core concerns of my review. I would like to clarify a few points:

Initial Repairs: When the first issue (misfire) arose, I took the vehicle to a trusted mechanic. I expected a Certified Pre-Owned (CPO) vehicle to be reliable and not require significant repairs so soon after purchase. The repairs performed by my mechanic addressed the initial problem. However, subsequent issues were not caused by this mechanic but were evidence of pre-existing, undisclosed problems with the vehicle.

Warranty Misrepresentation: Your response suggests I contacted the dealership after the warranty expired, but that is incorrect. The vehicle was towed to your dealership on July 31, within three months of purchase. I reached out to you numerous times about the issues, as my timeline of events reflects.

Repair Delays: While I understand parts shortages can occur, the delays in communication and coordination on your end only added to the frustration. I followed up multiple times, often with little to no response.

Battery Replacement: The need for a new battery was a direct result of my vehicle sitting at your dealership for months without use. While I appreciate that you ultimately covered the cost, this issue was entirely avoidable.

Unresolved Issues: After the engine replacement, additional problems arose (EVAP code, fuel tank check valve), showing that the issues with this vehicle extended far beyond the initial misfire.

Your suggestion that I should only use factory-certified mechanics is noted, but it does not address the fact that this vehicle—a Certified Pre-Owned car—had serious, costly problems within months of purchase. The quality and reliability I expected from a CPO vehicle were not upheld.

Your response appears to deflect responsibility rather than acknowledge your role in this prolonged and difficult experience. I stand by my review and maintain that better communication, support, and accountability were warranted throughout this process.

ORIGINAL REVIEW I purchased a 2019 Jeep Grand Cherokee from Landmark Jeep Chrysler Dodge in April 2024, and my experience has been nothing short of a nightmare. While I understand the vehicle was sold "as is," the string of severe and costly issues I’ve encountered with it, coupled with the dealership's abysmal customer service, is unacceptable.

Within months of purchasing the vehicle, I faced multiple expensive repairs, including a tune-up, a melted starter motor, and a cylinder head gasket problem—all costing thousands of dollars.

The vehicle became undrivable by July 30, 2024, and was towed to the dealership. It remained there for over two months as I navigated miscommunications and delays.

The new engine finally arrived on September 18, yet repairs dragged into October. By the time I picked up the car on October 4, I was informed it also needed a new battery (which the dealership eventually covered after I insisted).

Within weeks, the check engine light reappeared with error codes indicating emission system issues, leading to more tows, voicemail exchanges and unresponsiveness from service staff.

Communication with the dealership was a constant struggle, with voicemails, texts and calls often ignored for days or weeks. Even when staff responded, their lack of coordination and unclear timelines were frustrating.

After months of stress, I brought the car to an independent mechanic who resolved the latest issue. This was the final straw, and I vowed never to return to this dealership.

Landmark Jeep Chrysler Dodge has demonstrated a lack of accountability, poor communication, and insufficient after-sales support. While I hoped for reasonable resolutions, I was met with delay after delay and a general disregard for customer satisfaction.

I cannot recommend this dealership to anyone. Save yourself the frustration and take your...

First I want to thank Ana in the service Department and Tim the finance Manager at this dealership because they have been so supportive of my experience with purchasing my first jeep from Landmark Dealership. I am very grateful to have their support otherwise, I have no idea where I'd be in my process. 5 stars for THOSE TWO.

I purchased my Jeep Wrangler 8/5/24 from Landmark. It's a beautiful vehicle, my first jeep and a show stopper. Thank goodness for the b2b warranty+ an extended warranty because 2 days after my purchase, the check engine light came on.

I took it back the next day and they kept it for 2 days, and called me back saying everything was okay and come pick it up. When I picked it up, about 2 hours later the check engine light came back on. I contacted the dealership right away again and they told me to bring it back. This time, they gave me a loaner and told me they would take care of everything.

The dealership has had my vehicle for 9 weeks now, looking like going on 10 weeks. It took about a month for them to make me aware that there was an issue with the engine and my vehicle would need a new engine. Okay, fine. About 2 weeks later the warranty company called me to verify this issue. About a week after that, the dealership calls me back saying actually it doesn't need a new engine, just a part of the engine repaired. I called and told them I didn't like this at all and to PLEASE treat me right and move forward with the original diagnosis: new engine. I expressed deep concern that they changed the original diagnosis and they had my car almost 2 months. I was told to rest assured that this was the only issue and it would be fixed.

I went to pick my jeep up on 10/11. It was about a 2 hour process because I had to get with the fiance manager again regarding my tags- the temp tags expired. When I drove my jeep I didn't get off the lot before the check engine light came BACK on, no lie. At this point, I'd become very frustrated and articulated this to the used car Manager. He was okay at best - but no where near as empathic as the situation really is. He told me they'd look at it Monday and don't worry... to which I let him know we are well past don't worry. He asked if I could get a ride.... Lord Jesus. . I had to remind him I have to work, I expected to pick my car up and have it and that I would need a loaner again. That made me feel pretty bad. Today, Tuesday 10/15/24 they let me know to come pick my jeep up and that no lights or codes are running so everything is fine.

After having my jeep almost 10 weeks - me bringing it back 4 times and the cHeck engine light coming back on this past Friday, they are now telling me everything is fine.

I am heartbroken. I feel taken advantage of and like and my patience and positive outlook and hope for this experience has been disregarded. I only want to be respected as a client and customer and I am not asking for too much. The only thing I know to do is keep advocating for Myself.

I am genuinely so grateful to Ana and Tim, I have no idea how I'd navigate this...

This is an overall review for the dealership and feedback to the upper management of Landmark Automotive Group in Chamblee GA.

What went well…My initial contact was with Darryl Humphries, sale rep. I can’t say enough positive things about what he did for me throughout the shopping process. I chose him based on other positive reviews on Google that mentioned his name. He took additional photos, videos of my car, answered all my questions and made sure everything that was included with the car was indeed received upon delivery to my home in Miami Fl. He was professional, friendly and most accommodating to his customers. Please recognize him!

The deal on the car I purchased…a 2011 Corvette Grand Sport Z16 Heritage edition. Stock #P65076A. The dealership was spot on…This was a pristine, mint condition Vette with only 16,526 miles on it. It came with 2 targa tops, 2 remote transmitters and an upgraded Alpine stereo system. The car was accurately represented, and I’m very pleased with this automobile. The sales manager Justin Hacias gave me the deal I wanted based on my offer using the “Carfax History-Based value” with a discount. I made a deposit on 02/14/25 and completed a bank wire transfer (no financing) for the balance on 02/18/25. Time will tell if the car owns up to its initial offering.

The paperwork: On 02/20/25 I received a FEDEX package from the dealership finance guy, Tim Hall. While I was not made aware of being on the lookout for this, I was able to open and see the contents were paperwork related to the sale. A simple post-it-note stating, “please apply your signature where you see a highlighted mark on the line” etc. would have been desirable. I called Tim & obtained clarification on each document with questions answered. It included a temporary tag & registration which allowed me to legally drive the car in Florida until all final paperwork was processed. On 03/10/25, I received notification from the dealership that all the paperwork was sent to my local tag agency with 4 miles of my home. Everything went smoothly and I received my free & clear title, permanent registration and Florida tag at that time. Note: Every dealership is a little different as I bought out-of-state cars from Pennsylvania, California, and now Georgia.

In closing, you’re probably saying this buyer is detailed oriented and your right. We live in a world of potential fraud, increased clerical errors and lack of clarity. I retired from a large electric utility company and being a heavily regulated industry, we stressed accuracy, following the process and being thorough. Overall, I’m pleased with my purchase and learned a little more about the overall vehicle...