Slumberland Furniture — Attraction in Champaign

This is the most unprofessional and poorly managed company I have ever had the displeasure of dealing with. I understand that things don't always go as planned but it will be 6 months before I have my order, and not ONCE did Slumberland bother to communicate anything to me. Once they get you to spend your money, don't ever expect to hear from them again. They don't care about thier customer, they have made that very clear. I would implore you to shop for your next furniture purchase at literally any of the other stores in Champaign, Slumberland is truly the bottom of the barrel. My experience below:

I ordered a bedroom set on December 4th, 2020. It is now April 10th, 2021 and I still don't have the headboard or bedframe. I was originally told beginning of February. That came and went, no contact from Slumberland so I called and were told it was moved to beginning of March. Came and went, silence from Slumberland so I called again. Now it was end of March for the headboard but the dresser and nightstands were in and they would "allow" me to pick them up myself (I paid for delivery) if I really wanted them before the rest of my order came in. I expressed my frustration about the thier inability to fulfill my order and thier complete lack of customer service and communication. Johnathan very rudely told me that he would "let" me cancel my order without penalty even through that shouldn't be allowed. I picked up what order of mine was available and requested someone please call me if my order was delayed further. I just called this morning, as my end of March delivery date had, yet again, came and went with absolutely no word from Slumberland. I was told my order is now out to beginning of May, at best. I, again, requested to be notified. I would also like to add that the first two times I called, the woman I spoke with was incredibly rude and hung up on me on accident. When I called back, she went out of her way to tell me it was my fault the call disconnected (I didn't even bring it up, she just yelled it at me.) I'll be sure to update this review if/when I ever receive my remaining items.

For reference, I purchased a couch from Furniture Row a month after my purchase from Slumberland. My order was delivered within 2 weeks (sooner then they originally told me) and they kept me informed with phone calls throughout the entire process. Skip Slumberland all together, you'll be...

Very poor customer service we received this evening. Bear with me this is going to be a long one. Let me start by saying my parents and sister have been doing business with slumberland for quite some years now. How they treated my elderly father tonight was absolutely unacceptable and very unprofessional, including poking fun at my elderly father, Mind you he did have to exchange his recliner chair a couple times and I understand from a business standpoint how that can be somewhat frustrating, However. You don’t show it by being passive aggressive the moment we walk through the door. My Dad Introduced me to his sales rep (Tyler) Already having a very “put out” Attitude (Once again, mind you, I realize it’s the end of the day, but you don’t show it) Maybe you shouldn’t be in sales Tyler maybe try a new profession my Man. Even his manager Was poking fun at my dad about the exchange of the chairs stating “ Are you sure you have the right one this time” (In a very condescending way) What slumberland staff doesn’t realize is some people are able to read people and that’s extremely disrespectful and unprofessional, especially when we were in the store tonight spending more money because the chair costed more. Then they tried to raise the protection plan price, After they told my Dad It wouldn’t be any more money But the price of the chair. At this point, I had had enough of them being condescending and poking fun at my elderly father, I spoke up and asked the sales rep If he was “all right” He stated “yeah I’m fine” Replied again “you just seem “put out” And trust me, nobody was trying to hide the fact that they were upset about the exchange. Oh Yes, I almost forgot. When my dad asked Tyler, what color the chair was going to be because they got the original color wrong, He said “ Whatever color your wife’s chair is sir” And threw his hands up! Very poor service and extremely unprofessional guys do better! (and Tyler next time you squeeze a customers hand that tight you should really think about before hand what type of person they are that’s extremely passive aggressive some way call that assault. Don’t get me wrong, I believe in a good business firm handshake, but that was way over the top we both know you were put out with my dad from...

If you're looking for a place with solidly made furniture and good customer service, do not shop here!

I ordered a table set, dresser and sofa in mid June. All pieces were to be delivered by end of July at the latest, first week of August at the complete max.

The table was to come in 1-2 weeks. The first table set was in the warehouse without me being notified it was ready to be delivered. The first table came damaged into my home. The second table was ready to be delivered and it was found damaged in the warehouse. The third table set was finally delivered Aug 6 without any damage.

The dresser was to delivered in 4-6 weeks. The first dresser came on Sept 23 with five out of six drawers damaged/scratched. One drawer did not close properly and one was broken in the back. The second dresser came on Nov 5 without any damage after it was in the warehouse for sometime as well.

The sofa was to be delivered in 6-8 weeks. It kept getting pushed back for delivery without any reason. The sofa was finally delivered on Oct 9. During the process of bringing the sofa in (with the legs on mind you), my newly painted wall was damaged in addition to a doorframe with multiple scratches.

Throughout this five month process, I was the one calling for updates. Andy, my salesperson, called me maybe two/three times. I finally got in contact with a manager in August. John, the manager, blamed a new computer system, the lumber mill, and Ashley Furniture for the delays. Paul, the owner, got involved in September. I was told, "sometimes orders fall through the cracks."

I only received apologies once the money was put on hold. I was given excuse after excuse while I did all the effort in communicating with the store. If you want a company that looks after your furniture, treats your business properly, and updates you on shipping changes, shop somewhere else.

Don't waste your time or money here. I would not recommend this store to...