Burlington — Local services in Champaign

I rarely give bad reviews. I was very shocked by the behavior of the employee that was manning the dressing room in the Champaign, IL store on Sunday, Dec 4th. My family took me shopping for my birthday and since I have never bought clothing in the shop, I wasn't sure how the they would fit. I loaded my cart up with what looked like great deals in two different sizes so that I wouldn't have to go back if one size didn't fit. No one was at the dressing rooms when I arrived. I helped myself. No big deal. When I came back out, the attended was there and was very rude with me. She complained that I had so many clothes ( I had taken the limit of six, but had gone back out to cart a couple times to get more since no one was waiting for a room). The attended said to me, "Oh, and I guess you're going to put them all right there on that rack, now!" and she stood there sighing loudly. After the second or third loud, rude sigh, I gave her a long look and said would you prefer I leave them in the dressing room? She said, "Well, now I have to take them all back out and put them away!" I was astounded and had no words! I had more clothing to try on and some that I was going to buy, but after that, I just took the rest of the clothing in my cart back to the rack and left. I have never, ever, been treated so poorly in my 58 years of shopping. I am a courteous, friendly shopper. This kind of treatment was very uncalled for. She was an older gal, with short hair, and a splint/boot on her foot. If she would have asked me politely to help her out by taking them back to the rack, I would have...

So all of the women that work there are absolutely hateful. The guy that checked us out was the only person that was friendly and he couldn’t get anyone to help him. There was a line a mile long. We don’t have a Burlington, so we spent 300.00 for a lady to chase us out of the door to tell Yuma the buggy wheels locked and we needed to remove our items from the cart and carry them out. I told her well we don’t know this because we do not have one of these stores where we live. She says rudely, well there is a sign that says. I didn’t read the sign. I can read but what if I couldn’t or had a disability. I should have returned my items at that point for a refund. We also observed one of the workers beating on the dressing rooms hollering at the people, telling them that others needed to use them when there was clearly another available for them to use. At that point I would have thrown my clothing out and let her put them up. Most hateful women I have ever seen. I have worked with people many years and if I had ever had anyone work for me that acted like this they would have been looking for another job. I can see why the rating was horrible. Last...

In July of this year the so-called owner was extremely violent and prejudiced toward an African American young lady and refused her the use of a dressing room yo try on a JACKET. So much so he took the shopping cart and hit her in the stomach, BTW THE YOUNG LADY WAS PREGNANT!!! He told her to get out and try to forcibly lay hands on her to put her out the police were no help.

Below is an update from a Corporate Burlington Representative, Tina.

Ms. Tina and the Burlington Family,

Thank you so much for such a quick and honest response to the issue that was brought to your attention. I have shopped at Burlington since my daughter, who is now 31 and a nurse, was a baby. Now I shop there for my Grandude who is my most loved possession. I couldn't believe it when I heard about the incident above. I have a respect for the Burlington Brand and after this response will continue my frequent visits to your organization because I believe in you and what your core values stand for... quote "Driving results, emphasizing trust and respect, and building teams and partnerships..." end quote.

Again Thank you Ms. Tina and the Burlington...