La-Z-Boy Champaign — Local services in Champaign

UPDATE-1-17-2024 We also purchased insurance for our furniture we bought the best plan we could buy along with pet coverage. I have had nothing but a long six month fight with the insurance company servco this is the company that Lazyboy sells in their store here in Champaign IL. From what the employees tell me corporate has now taken over the store because of how bad the old owners were conducting business. They are supposed to be working with and making everyone and making it right with the customers that have been treated unfairly and taken advantage of. So I have been in contact with the sales manager and the store manager Dee has been very nice and understanding she took several notes sent emails to corporate and the store manager to reach out to me since the insurance was not covering anything that my pet had damaged. I heard nothing from corporate and I had to call the store manager she NEVER called me after receiving the email. She at first led me on a wild goose chase that got me no where she told to call a certain department and they would take care of the pieces at no charge. I called this department and of coarse they wanted to charge me. So when I hang up the phone I called her back and she assured me she was going to go to corporate and get a solution to our problem. I HAVE NOT HEARD A WORD BACK FROM THE STORE MANAGER AS OF TODAY THIS HAPPENED ABOUT THREE WEEKS AGO. In the mean time I have spent approximately 100 hours on the phone and sending emails with the insurance company objecting and fighting their decision not to cover my furniture. I have finally received one piece of furniture that they are going to cover. Now they have no one in there system that repairs furniture in Champaign IL they are trying to find someone but they can’t find anyone. I called a couple of places that do furniture repair in town who both have worked for Servco in the past the reason why they don’t do work for them anymore is because they don’t pay there contractors one contractor was still owed several thousand dollars. So here I sit with furniture that needs repaired and no one to install the furniture. If I install it myself or pay someone to install it I will void my warranty. Lazyboy you still lost my business. I do not recommend this store at all. If I could give them zero stars I would. Vey disappointed in the service I have received. The new takeover by corporate is not working out they should just close the store. Also if you look at the current 5 star reviews they are employees and friends their not actual customers.

We purchased a couch love seat and an ottoman in April 2021 in Champaign IL.We were told six months at time of sale. i have called several times and get a different excuse every single time and a different date.It’s now April 2022 and we still don’t have our new furniture. When ever I have talked to anyone at the store they have an attitude with me because I’m upset with the situation. I went into the store today and they said it was going to be another month. How can I believe that they are always telling me one more month. Tomorrow I’m going back to the store when the manager will be there so I can ask for my money back. I will also be filling a...

I couldn’t agree more with what the last reviewers said…I too had a horrible customer service experience. First of all, I have to say, I grew up in a family business where customer service was #1...my father always told us that if we couldn't put a smile on our face, treat people the way we would like to be treated & with respect not to bother coming to work because it would hurt the business more than help...and he was right, people would travel a lot of extra miles, not just for the products, but because the service was exceptional. I have managed 3 businesses over the years and have always remembered that customers have a choice when it comes to where they shop/dine/buy services, etc. so giving the best customer service certainly gives you an edge & adds to the bottom line….plus it’s the right thing to do! Having said all that, I have never been treated so poorly by the front desk of a business in my life. I am appalled this store is still in business....but be assured I will never step foot in this establishment again and will definitely spread the word to all my friends & acquaintances. The gentleman that sold us the furniture was very nice but it ended there. After waiting 12 weeks for our furniture, when we were told it would be 6-8 weeks but maybe 10, I phoned to check on the status. I was treated like I was annoying the lady at the front desk by asking about my furniture. After being put on hold several times, she told me she would have to call me back. I waited all day & finally phoned the following afternoon, knowing that sometimes people have an off day so I was willing to give her the benefit of the doubt. Well, needless to say, it didn't get any better and she was even more annoyed that she was having to help me, snapping at me about how she doesn't have control over the orders and shipping. We ordered our furniture at the end of July, knowing we would be having family in for Thanksgiving...it is now Nov 28 and we still don't have all the furniture. We received 2 pieces the week of the holiday that had been sitting in the back room of the store. Had I not gone into the store & inquired further we would still not have ANY of the furniture. The lady at the front desk said she was waiting until all of the items came in before she called. This was after I had stated in an earlier phone call that we were hoping to have the things for the holiday. After 3-4 phone calls(all from me) and a visit to the store, her attitude progressed from acting annoyed to down right nasty…and forget about an apology…she even tried to charge me for an item I had previously paid for AND had to copy my receipts because she had no record of the transaction! I have never been treated with such incompetence, especially after buying several high dollar items. I know I have gone on with this review BUT if I can save another customer from all this aggravation, it is well worth it. If I ever want another piece of LA-Z-BOY furniture, I will be happy to travel the...

If it was possible to rate zero, I would!!

We ordered a leather sectional on 10/16/2018. We were advised that while this type of leather is custom, it was in stock- compared to a higher end which would take longer. We were advised 8 weeks.

8 weeks cane and went, so we called the Champaign, Illinois store. After many not returned calls, we were advised that leather is normally 10 weeks and should ship early December.

December came and went. In mid-December after many more calls, we were finally advised that it was shipped and should be here in two weeks. Thus, we went through all the holidays with no living room furniture in our new house.

Come January, no call. After trying to get an update for two weeks (“we can’t track the trucks so have no idea where it is”) we were told it did NOT ship in mid-December as we were told. It was just shipped in mid-January. Really??!! This was logged as a “computer glitch.”

So, no call from the store updating on the January shipping, but we called and were advised it arrived. We scheduled delivery for today. We were very excited that after over THREE months, we would have furniture.

We now get a call today advising that the truck was overbooked and since WE have a sectional, WE have to reschedule. The next available is NEXT Saturday!!

First, it is not our fault the truck was overbooked.

Second, waiting another week and a half is completely wrong to ask if us.

Third, the “4 other customers” who would need rescheduled SHOULD be rescheduled!! We scheduled FIRST, so if a delay, then it needs to follow down the line rather than us having to get back in line.

Fourth, as I recommend, your company needs to then rent a truck deliver my furniture WITHOUT damage. ASAP.

Fifth, when we went to the store in December, rather then calling, we asked for our money back as your company is NOT delivering your product as quoted and could not tell us when/if we’d ever see it. We were advised by Haley that “custom order, no refunds, but we’ll give you 10%”. Well, the order was almost $6k and that’s actually a drop in the bucket after what we’ve gone through. Plus, we have yet to see that refund.

Sixth, how cheap is it to have a new hire to make this 15th delivery delay call to us today? Plus, to have no manger to speak to id not acceptable. Although, Haley has zero customer service skills, so it’s probably better she...