Extra Space Storage — Attraction in Charlotte

I have used this Extra Space Storage facility for quite some time now. I mean some of my items have probably (unfortunately) been there longer than the current employees. 🤭 I love that my unit is indoors, but admittedly worried about potential bugs and/or smells because of the semi open roofing but I am happy to report that I have had NO ISSUES once so ever. Temperature control and the security features provided are definitely a plus. The outside of the property is well maintained and the hallways inside are clean.

When first moving my things in, management was different, but the level of quality customer service at this location has been consistently great. The current manager Harold is great at his job and has a wonderful personality. He works hard, is very knowledgeable. Not to mention honest and true to his word. Thanks Harold!! Moving isn't easy and dealing with douchebags (pardon my language) can make it a lot harder to do, so I appreciate the great attitude/customer service.

The four stars DO NOT reflect the employees at all. Missing star......

This review is long over due! A HUGE thanks to the manager Santiago!! He is very knowledgeable, helpful and handy. If there was ever an issue he fixed it or worked on it right away. I was referred to Extra Storage by my mom, she highly recommended that I contact them asap after calling her in a panic and in tears after visiting another storage facility (let's just say it was a nightmare) The storage space itself reflects the ambiance of uptown apartments, it's super clean and well maintained. As well as secured to the point of annoyance lol you have a special code so literally noone can get it besides you. The temperature was always perfect for the amount of electronics we had to store along with my genuine leather couch and other precious belongings. There were few cons besides the fact that another renter bought the dumpsters onsite and it was not available for our use as renters. Besides that all praises from me, no complaints! Thanks Santiago and your entire team @ Extra Space! These guys EARN 5 stars- go see...

Im conflicted with my star rating due to the major increase that I wasn't aware of. I chose Extra Space because my friend and I attended a seminar in Arizona for potential owners, and it seemed like a fair, clean, safe, and honest business. I signed up in Feb with an agreement of 126 a month, including insurance. By April or May I was notified that my payment of 206 had been declined. I contacted the office to find out why the rate has increased so much and without notice. They said the notice is sent on a post card, that lots of people probably discard. There was no call no text no email. My unit is a one bedroom unit. I was upset and distraught bc I can't afford $200 a month. They did say they would adjust the rate and Taylor was very patient and helpful with making it right. With that said, the customer service is excellent. Taylor and Avery are willing to assist in making the situation right. If not for the extreme increase, I would...