Skyla Credit Union Amphitheatre — Attraction in Charlotte

My family and I went to the Lindsey Stirling concert. My sister uses a wheelchair. Before I booked our tickets I tried contacting them multiple times and finally got an email back that said because it was a general admission show, wheelchair accommodations would be made once we arrived and to just go to guest services. We get there and there's a weather delay, I think they did a good job of keeping everyone updated on social media, but the problem came when every single staff person we asked told us a different thing about where the wheelchair entrance was. We were parked in the handicap accessible parking and were told that the wheelchair accessible entrance was halfway up the hill. We got there and asked one of the workers and she did not even know if it was a wheelchair-accessible entrance, so we asked someone in the box office who told us we had to go back down to where we started for the wheelchair accessible entrance. At this point the sidewalks are extremely crowded because everyone is in going in all at one time and I run back down to clarify that we should go there for the wheelchair accessible entrance and I had to ask two people before I found a staff person who could say with certainty that we were supposed to be at the bottom of the hill for wheelchair-accessible entry so we had to wheel her back down to where we started, fighting the crowded sidewalks. Once we finally started going through the line, and got to the metal detector, her wheelchair was slightly too wide to go through the metal detector so we had to back up the entire line for them to let us out of the little metal grates to go around. When we finally made it to "guest services" to talk about getting accessible seating we were told they didn't know anything about that we should have just booked our tickets accessible. I asked, "do you work at this venue?" And they said no so we decided to keep going. we talked to a woman along the way who directed us to the ramp and told us where we should go to go to actual guest services, then we get up the ramp and these guys tell us that we aren't allowed to go through the bottom section without a ticket. I asked where exactly are we supposed to go through? This is the only wheelchair-accessible entrance. they let us through, we talked to 3 more people along the way and they pointed us out to accessible seating. They put us in the accessible seating, we tell them we don't have these tickets we were told to go to guest services and the woman called her manager over and her manager told us to sit there anyways. After a few minutes we have another man who works at the venue come to us and tell us that we cannot sit there if we do not have accessible tickets. I told him everything that had happened and how hectic it had been and he still told us that we could only sit there if no one else had those tickets. He was kind enough to let us sit there to wait until people got there and eventually ended up giving us the accessible tickets for us to just sit there because he got word that no one bought those seats. He was very kind about it and I understand he was doing his job but this venue and the staff as a whole seemed completely ignorant about accessibility procedures. I understand that they probably have volunteers who help with large events, but if you want to call yourself accommodating, make sure that all of those people know where the accessible entrance is. Also, the walkways were really narrow so it was either us or anyone else walking there was no way for people to go by us so we had to wait until someone would stop to let us go through. The build is barely accessible, customer service beforehand and during the show were horrible except for maybe two people. I understand the weather delay made this more stressful on everyone, but my sister has a right to enjoy the show just like everyone else but she was made to feel very unwelcome. 2 stars for the 2...

Attended a concert at this venue with nearby storms and rain. As a person that works in event management, I understand that weather is a big factor and not in your control. I understand there are a lot of factors to consider. With that in mind, this place was absolutely ATROCIOUS at communicating.

Initial gate time was delayed due to lightning in the area. Made sense, no issue so far. They decided to finally open the gates about around 7:00, 1.5 hours after they were initially supposed to. No issue, I get it. Another storm started developing but the venue decided to continue letting people in. We sat in the pouring rain for the opener. Again, no issue so far. I signed up for rain or shine.

It was then announced that there was lightning in the area and that we needed to evacuate. Not a problem. We evacuated at 7:40pm. The next update didn’t come until 9pm…. Almost a full hour and a half waiting without any word from the venue.

Some people got word they were finally going to let us in sometime around 9:30/9:45. We start walking toward the back of the line and see all the VIP people walking out. The event staff in that area told us it was postponed but literally nobody else had been informed. You have this massive line of people and some are finally learning it’s canceled, yet others have no idea.

We were there for over two hours since the evacuation and finally got a “show is postponed” message shortly before 10:00. The only other update was a 9pm Twitter update…I signed up for text alerts on weather, never received one. No emailed updates. Twitter provided the only update between 7:40 and 10:00 and that was at 9:00pm. There was no “we are waiting for the lightning to move, we may be able to let people in by this time” or “we still have lightning in the area, please stay in a safe place.” Absolutely pathetic planning and communication.

Again, the issue isn’t having to evacuate. The issue was the pathetic communication on their end to let people know what to expect and when they can expect it.

The wife and I made the best of it with drinks and karaoke nearby. The two stars is because of how nice the venue was inside and what was around it, but it’s difficult to overlook how pathetic the communication was at this place. Unfortunately, I’m not sure...

It's more of a parking and live Nation issue than anything else. Skyla is a great venue. It's everything else involved that makes it a doggy doo-doo experience. For starters. I went to a show not even 2 months ago in the parking was $12. They have hiked up the rate to 23 DOLLARS NOW. ON A THURSDAY NIGHT. NOT EVEN A WEEKEND. Do yourself a favor and lock your credit card after you leave. They don't charge until after you leave so don't let them take that money because that is just a scam. It's a live Nation venue so that gets worse and worse all the time. They almost didn't let me take my blanket in. The same outdoor blanket that I have taken to several shows at Skyla in the past. Including the show 2 months ago. They now have bureaucratic lunacy stating your blanket cannot be more than 3x5 feet. I told them to just throw it in the trash if I can't bring it in because this is the only place I take it to. They felt bad said they let me take it. Mind you it was barely over their moronically imposed limit. I payed 23$ for a tallboy Smirnoff lemonade. Forget 15$. They're going straight to the Moon with their scam prices. A can of that at the gas station will cost you 2.50. That's a 200 percent markup!!! Live Nation is a crime against music. Every venue they touch turns to trash. The ticket to this show only costed me $30. So why is it that they're trying to make you pay over $50 just to park and have a beverage? We'd all much rather pay a higher ticket price so the artist actually gets the money. So don't let the ticket prices fool you. If you come out to ANYTHING in music factory, You're going to spend over $100 to have any fun out here. Everyone's reviews on here are way too generous. I think you all are afraid to take off more stars because the show itself was good. You are not reviewing the band or the show. You are...